User does not appear in group created from SAP role

Hello --
I have a user that has logged into InfoView successfully with SAP authentication and is showing in the CMC under the "User List." When I view the list of users in the group that was created from the SAP role he was a part of, he is not there. When I go to the user account and view "Member of," the group IS shown in the list.
Any idea? Any way I can "refresh" the group or anything like that?
Thanks
Casey

Thanks for the replies.
We are on XI 3.1 FP1.8 and we do have a CMS cluster. Server reboots this weekend seem to have resolved the problem. I am curious why this question was asked, though:
"Did you reassign the user to another SAP role after the user has already logged at least once in the InfoView?"
Is this something that could have caused the problem or is it a possible workaround if we run into the issue again?
Thanks again...
Casey

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