User does not get email notifications to his outlook

Hi All,
A user has reported that he does not get outlook notifications for corresponding work items in his inbox.
All the settings are in place i.e. correct email address maintained in SU01 as well as in Infotype 0105 subtype 010.
Not really sure why he alone does not get any outlook notifications.
I tried sending a new message manually from SAP Inbox to his external mail id and was successful in this (checked SOST).
What might be wrong? Please suggest.
BR,
Hari

Hello,
By "outlook notifications" I assume you mean emails telling the user he has workitems waiting for him to action.
How are you sending these emails, with Extended Notifications?
In SU01, besides specifying the e-mail address, have you also put "E-mail" in the "Comm. Meth" field?
Sending an email directly to his external email address from his SAP inbox doesn't prove much, SAP has to be able to deduce the email address itself.
Is it just happening for one user? Has it worked before?
regards
Rick Bakker
Hanai Technology

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