User Does Not Receive E-mail Notifications able to view Web-Notifications

Hi,
I have an issue where one particular user is not receiving e-mail notifications. He has his notification preference set and the e-mail address assigned to that user is populated in the WF_ROLES tables as well as the WF_USERS view. He is assigned the appropriate responsibilities in order to view the notification and he is also setup in the approval hierarchy, in this case GL-BATCH.
Also the notifications in question are being accessed by him through the web-notification center. So, i'm clueless as to what else could be causing the issue.
I'm out of ideas to look where the setup is not right.
Please, kindly help me out to find the possible causes for this issue. Any advise or links to documents is also appreciated.
Regards,
Vishal
Edited by: vishm8 on Nov 14, 2012 6:09 PM

Please post the details of the application release, database version and OS.
I have an issue where one particular user is not receiving e-mail notifications. He has his notification preference set and the e-mail address assigned to that user is populated in the WF_ROLES tables as well as the WF_USERS view. He is assigned the appropriate responsibilities in order to view the notification and he is also setup in the approval hierarchy, in this case GL-BATCH.
Also the notifications in question are being accessed by him through the web-notification center. So, i'm clueless as to what else could be causing the issue.
I'm out of ideas to look where the setup is not right.
Please, kindly help me out to find the possible causes for this issue. Any advise or links to documents is also appreciated.Can you find any errors in the Workflow log file?
Please see old threads for the docs you need to refer to:
https://forums.oracle.com/forums/search.jspa?threadID=&q=User+AND+Not+AND+Receiving+AND+Notifications&objID=c3&dateRange=all&userID=&numResults=15&rankBy=10001
https://forums.oracle.com/forums/search.jspa?threadID=&q=Not+AND+Receiving+AND+Notifications&objID=c3&dateRange=all&userID=&numResults=15&rankBy=10001
Thanks,
Hussein

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    2013-10-01 15:50:43+1000 [-] [caldav-1]  [PooledMemCacheProtocol,client] [twistedcaldav.memcachepool.MemCachePool#debug] Busied client: <twistedcaldav.memcachepool.PooledMemCacheProtocol instance at 0x10a50e200>
    2013-10-01 15:50:43+1000 [-] [caldav-1]  [PooledMemCacheProtocol,client] [twistedcaldav.memcachepool.MemCachePool#debug] Clients #free: 4, #busy: 1, #pending: 0, #queued: 0
    2013-10-01 15:50:43+1000 [-] [caldav-1]  [PooledMemCacheProtocol,client] [twistedcaldav.memcachepool.MemCachePool#debug] Freed client: <twistedcaldav.memcachepool.PooledMemCacheProtocol instance at 0x10a50e200>
    2013-10-01 15:50:43+1000 [-] [caldav-1]  [PooledMemCacheProtocol,client] [twistedcaldav.memcachepool.MemCachePool#debug] Clients #free: 5, #busy: 0, #pending: 0, #queued: 0
    2013-10-01 15:50:43+1000 [-] [caldav-1]  [-] [twistedcaldav.memcacher.Memcacher#debug] Getting Cache Token for 'E47FA586-0340-45AF-8DDB-70F0B77E5A06'
    2013-10-01 15:50:43+1000 [-] [caldav-1]  [-] [twistedcaldav.memcachepool.MemCachePool#debug] Busied client: <twistedcaldav.memcachepool.PooledMemCacheProtocol instance at 0x10a50e200>
    2013-10-01 15:50:43+1000 [-] [caldav-1]  [-] [twistedcaldav.memcachepool.MemCachePool#debug] Clients #free: 4, #busy: 1, #pending: 0, #queued: 0
    2013-10-01 15:50:43+1000 [-] [caldav-1]  [PooledMemCacheProtocol,client] [twistedcaldav.memcachepool.MemCachePool#debug] Freed client: <twistedcaldav.memcachepool.PooledMemCacheProtocol instance at 0x10a50e200>
    2013-10-01 15:50:43+1000 [-] [caldav-1]  [PooledMemCacheProtocol,client] [twistedcaldav.memcachepool.MemCachePool#debug] Clients #free: 5, #busy: 0, #pending: 0, #queued: 0
    2013-10-01 15:50:43+1000 [-] [caldav-1]  [PooledMemCacheProtocol,client] [txdav.base.datastore.util.QueryCacher#debug] Getting Cache Token for 'homeMetaData:6241'
    2013-10-01 15:50:43+1000 [-] [caldav-1]  [PooledMemCacheProtocol,client] [twistedcaldav.memcachepool.MemCachePool#debug] Busied client: <twistedcaldav.memcachepool.PooledMemCacheProtocol instance at 0x10a50e200>
    2013-10-01 15:50:43+1000 [-] [caldav-1]  [PooledMemCacheProtocol,client] [twistedcaldav.memcachepool.MemCachePool#debug] Clients #free: 4, #busy: 1, #pending: 0, #queued: 0
    2013-10-01 15:50:43+1000 [-] [caldav-1]  [PooledMemCacheProtocol,client] [twistedcaldav.memcachepool.MemCachePool#debug] Freed client: <twistedcaldav.memcachepool.PooledMemCacheProtocol instance at 0x10a50e200>
    2013-10-01 15:50:43+1000 [-] [caldav-1]  [PooledMemCacheProtocol,client] [twistedcaldav.memcachepool.MemCachePool#debug] Clients #free: 5, #busy: 0, #pending: 0, #queued: 0
    2013-10-01 15:50:43+1000 [-] [caldav-1]  [PooledMemCacheProtocol,client] [twistedcaldav.memcacher.Memcacher#debug] Getting Cache Token for '6241'
    2013-10-01 15:50:43+1000 [-] [caldav-1]  [PooledMemCacheProtocol,client] [twistedcaldav.memcachepool.MemCachePool#debug] Busied client: <twistedcaldav.memcachepool.PooledMemCacheProtocol instance at 0x10a50e200>
    2013-10-01 15:50:43+1000 [-] [caldav-1]  [PooledMemCacheProtocol,client] [twistedcaldav.memcachepool.MemCachePool#debug] Clients #free: 4, #busy: 1, #pending: 0, #queued: 0
    2013-10-01 15:50:43+1000 [-] [caldav-1]  [PooledMemCacheProtocol,client] [twistedcaldav.memcachepool.MemCachePool#debug] Freed client: <twistedcaldav.memcachepool.PooledMemCacheProtocol instance at 0x10a50e200>
    2013-10-01 15:50:43+1000 [-] [caldav-1]  [PooledMemCacheProtocol,client] [twistedcaldav.memcachepool.MemCachePool#debug] Clients #free: 5, #busy: 0, #pending: 0, #queued: 0
    2013-10-01 15:50:43+1000 [-] [caldav-1]  [PooledMemCacheProtocol,client] [txdav.base.datastore.util.QueryCacher#debug] Getting Cache Token for 'objectWithName:6241:calendar'
    2013-10-01 15:50:43+1000 [-] [caldav-1]  [PooledMemCacheProtocol,client] [twistedcaldav.memcachepool.MemCachePool#debug] Busied client: <twistedcaldav.memcachepool.PooledMemCacheProtocol instance at 0x10a50e200>
    2013-10-01 15:50:43+1000 [-] [caldav-1]  [PooledMemCacheProtocol,client] [twistedcaldav.memcachepool.MemCachePool#debug] Clients #free: 4, #busy: 1, #pending: 0, #queued: 0
    2013-10-01 15:50:43+1000 [-] [caldav-1]  [PooledMemCacheProtocol,client] [twistedcaldav.memcachepool.MemCachePool#debug] Freed client: <twistedcaldav.memcachepool.PooledMemCacheProtocol instance at 0x10a50e200>
    2013-10-01 15:50:43+1000 [-] [caldav-1]  [PooledMemCacheProtocol,client] [twistedcaldav.memcachepool.MemCachePool#debug] Clients #free: 5, #busy: 0, #pending: 0, #queued: 0
    2013-10-01 15:50:43+1000 [-] [caldav-1]  [PooledMemCacheProtocol,client] [txdav.base.datastore.util.QueryCacher#debug] Getting Cache Token for 'homeChildMetaData:6242'
    2013-10-01 15:50:43+1000 [-] [caldav-1]  [PooledMemCacheProtocol,client] [twistedcaldav.memcachepool.MemCachePool#debug] Busied client: <twistedcaldav.memcachepool.PooledMemCacheProtocol instance at 0x10a50e200>
    2013-10-01 15:50:43+1000 [-] [caldav-1] 

    Thanks so much for your comment ~morgen.
    Sorry, I should have mentioned, that it what my first thought so I tested by ensuring the email address associated with the user account (not hosted on the server but by Google Apps) is recieving all other mail.
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    - Sending invites from different Calendar apps and email accounts - iCloud, Gmail (both using Apple Calendar and the web interface).
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    Does anyone have any ideas where I should be focusing my efforts?
    Many thanks in advance.

  • Can not receive Mac mail -error Outlook cannot find the server. Verify the server information is entered correctly in the Account Settings, and that your DNS settings in the Network pane of System Preferences are correct.  Account name: "MacMail"

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  • I'm not receiving any mail into the Junk Mailbox

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