User entered data disappears from view in fields after entry in Reader 9

This is a repost. The form was recreated and same problem (see below) has occurred. The person who has created these forms is a basic user, and so is not changing any settings or doing any programming, just adding fill-in fields (text boxes) and check boxes, then distributing by email through Acrobat. The problem also occurs with other forms. I cannot find any information on this problem anywhere. Any new ideas? File is attached.
A simple form with basic text boxes is created in LiveCycle ES and distributed with Acrobat Pro 9. All users have been upgraded to Acrobat Reader 9. But when the user fills in the form in Reader, the text disappears when they tab or enter into the next field. Check boxes are fine. The user also does not see the data when printing. But, after submission, the data can be seen and printed from Acrobat Pro 9 by the original sender.

This form image was created using a Toshiba MFP and had form fields added with Acrobat. There appears to be a font problem. I saved the form in Acrobat Pro Extended 9. When I opened the form in Reader 9 I was asked to install Japanese fonts since the form uses the KozMinPrN6-Regular font.
After dismissing the install request, the form fields behaved predictibly in Reader 9 (with the exception of requesting 10MB of Japanese fonts).
Steve

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I only opened Preview up this morning after I discovered that all of the form data had disappeared on his end! And the only reason I opened up Preview was because I already knew it looked fine in Acrobat so wanted so wanted to view the form in a different application.
My client would not even have notified me about it had he not sent the signed form back to me and I saw there was no data there! I then called him and asked him about the missing data and he said that he thought I had simply sent over the form purposely with blank fields:(
I have just emailed him to ask him what application he opened it up in. My understanding is that he is on Windows because ne mentioned to me his company was using Windows when we last spoke. Perhaps he has a personal Macbook where he opened it? I just don't know and can hopefully soon find out:)
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SAP Practise
[email protected]

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to do. I suggest you
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2. Write simpler GUI code to capture ordinary
strings, for example, and
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User entered data disappears from view in fields after entry in Reader 9

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