User feedback reports

I am considering upgrading to RoboHelp Server 7. Does this
provide user feedback reports when using FlashHelp?
Steve

Hey, robosteve!
The RoboHelp Server 7 does indeed provide user feedback
reports!
In previous versions of the old RoboEngine (v4) FlashHelp was
not supported. However, when Adobe took over development, they
enhanced this feature and it is now provided as "FlashHelp Pro".
As Rick says, you won't get user feedback by a person's name
(privacy issues) but you will get a robust set of information from
users as they access various topics. This can greatly help your
ability to continuously improve the quality of your help system.
You can read more specifically about the reports here (though
it focuses on RH Server 6, the article is valid for RH Server 7 as
well:
Adobe
RoboHelp Server 6 improves the feedback loop
Thanx,
John

Similar Messages

User Feedback/Guestbook

Hello there,
Can anyone help me to create just a simple means for the user
to leave feedback concerning the layout, functionality of the site,
etc - rather like a guestbook.
Regards,
Kristopher (UK).

Hey, robosteve!
The RoboHelp Server 7 does indeed provide user feedback
reports!
In previous versions of the old RoboEngine (v4) FlashHelp was
not supported. However, when Adobe took over development, they
enhanced this feature and it is now provided as "FlashHelp Pro".
As Rick says, you won't get user feedback by a person's name
(privacy issues) but you will get a robust set of information from
users as they access various topics. This can greatly help your
ability to continuously improve the quality of your help system.
You can read more specifically about the reports here (though
it focuses on RH Server 6, the article is valid for RH Server 7 as
well:
Adobe
RoboHelp Server 6 improves the feedback loop
Thanx,
John

User feedback on project

I want to insert a link in my email that a user can click to
open an email to send me questions, suggestions. Has anyone done
this? I do not have RoboHelp Server 6, which offers reports in some
form about users. I simply would like to have the users be able to
contact me directly so that I can be more proactive and responsive
to their concerns and issues.

Peter, I went to your Website and reviewed snippets. I found
only one topic that might be close to my question - "Mail This
Topic". I reviewed the information, but it is not quite what I
need. What I want is to put a link in one or more of my topics -
such as the overview I do for each section, that says something
like, "Send your comments or suggestions to Kitty Martin." This is
for internal help files and thus the link would be to my email
address within my company. When the user clicks on the link in that
topic, the Help system displays/opens an email message. The To:
contains my email address and user can write message about the
topic.
I read about this last fall in a STC Intercom July/August
2006 article "Obtaining User Feedback:" Author is Jeremy Webb and
it was about sending an email message using JavaScript. I followed
his instructions, but ultimately the link would not work. I
corresponded with him, showed him exactly what I had done, and he
verified everything was okay. But still didn't work. When I
previewed my topic I kept getting RH HTML messages about the
reference to the feedback.js file contains illegal characters and
will not be shown in Project Manager.
The basic steps for his process involved creating the message
in Notepad, saving as "feedback.js", copying that Notepad file and
pasting it into the project top folder. Then you add the
Feedback.js file to the RH Baggage file, add links in topics to the
Feedback function. Then you also have to add some text to the
TrueCode in the topics.
Since his process has not worked for me, I a searching for
another way. I have been requested to include this feedback option
in my new project. Last fall I was using RH5 for projects, so I
thought perhaps it would be different now that I have RH6. Still
doesn't work.

Get User Activity Report programmatically

Hello,
is there a documented way to get user activity reports from Azure AD? From the management portal, I can see that it sends a simple POST request to https://manage.windowsazure.com/ActiveDirectory/Reporting/GetAllUserSignInsReportContent
but I don't see this documented anywhere.

Hi,
Thank You for your message, this is feedback that we hear loud and clear for sure! keep an eye out for future update around this as we are discussing options around this at the moment and so you may see updates in the near future.
Thanks,
James.

30EA3: German language bug with user defined reports still not fixed

In 30EA2: Limited folder functionality with German language
I wrote about a bug in 30EA2. Was this message noticed by the developers?
The bug still exists in 30EA3.
In new folders for user definded reports only the options "Kopieren" and "Exportieren" (copy and export) are available, when SQL-Deverloper runs in German language mode.
A workaround is to force language to English with the line
AddVMOption -Duser.language=en
in sqldeveloper.conf

I made a new thread for the same bug in 3.1EA2:
3.1EA2 Old bug with German language settings still exists
I have some hope, that my problem finally got noticed by the developers.

User defined report with bind variable

How can I create an user defined report using a bind variable?

We currently do not support bind variables in User Defined Reports. We are looking at adding that function before production but I can't promise.
-- Sharon

Error creating a user defined report in the grid control

I am trying to create a simple User Defined report in the Grid OEM
Under the 'Elements' tab I have a 'Type' - 'Database Table from SQL'
And I have this 'Statement' - SELECT * FROM SYS.DBA_USERS
When I Click the 'Preview' button I get this error.
Error rendering element. Exception: ORA-00942: table or view does not exist
I'm logged on as SYSTEM.
Isn't the SYS.DBA_USERS table accessible by SYSTEM?
Any advice on what I'm doing wrong/
Edited by: bfee_sdc on Oct 19, 2010 9:12 AM

What are the tricks?
It has to be some what supported since I found this somewhere in an Oracle note...
How to create custom reports on tables other than mgmt* views.
To create reports on other tables, grant permissions to MGMT_VIEW user as MGMT_VIEW is responsible for creating reports in grid control
SQL> GRANT SELECT on SYSMAN.<table_name> to MGMT_VIEW;
And then create the reports in the reporting framework referencing SYSMAN.<table_name> in the query.
I tried GRANT SELECT on SYS.DBA_USERS to MGNT_VIEW but this did not work.

Saving user Interactive Reports in Production, when migrating a new version

Hi All,
Interactive Reports allow individual users from creating their own custom reports.
If I were to migrate a modification to the Application, will these overwrite the user's Reports?
If it does, is there any way to save the user reports in Production, while we migrate an updated version of the application?
Thanks.
Kevin

Hi,
This is a very commonly brought up issue. If you keep the same application ID from development to production and don't export the interactive reports from development then they will not be overwritten.
The original metadata will be used. There is an excellent blog post from Joel Kallman of Oracle on this topic which gives much more detail: http://joelkallman.blogspot.co.uk/2010/07/where-did-my-saved-interactive-reports.html
I used the methods discussed in the post when I needed to solve this problem.
Thanks
Paul

User login report in Active Directory for specific date and time

I want to get User login report in Active Directory for specific date and time e.g user logged in at15-01-2015 from 8:00am to 4:00pm
Is any query, script or any tool available?
Waiting for reply please

You can identify the last logon date and time using my script here: https://gallery.technet.microsoft.com/scriptcenter/Get-Active-Directory-User-bbcdd771
If you would like to get back in time and see when the user did a logon / logoff then you need to have auditing enabled. Once done, you can records from Security log in the event viewer: https://social.technet.microsoft.com/Forums/windowsserver/en-US/98cbecb0-d23d-479d-aa65-07e3e214e2c7/manage-active-directory-users-logon-logoff-events
I have started a Wiki about how to track logon / logoff and it can help too: http://social.technet.microsoft.com/wiki/contents/articles/20422.record-logon-logoff-activities-on-domain-servers-and-workstations-using-group-policy.aspx
This posting is provided AS IS with no warranties or guarantees , and confers no rights.
Ahmed MALEK
My Website Link
My Linkedin Profile
My MVP Profile

Columns tab in User Defined Report

I've written a few user defined reports, but so far I've just filled in the SELECT command. I'm looking at the tab labeled "Columns" and trying to understand how that affects the report formatting.
Am I right in assuming that this is equivalent to the COLUMN command in SQL*Plus? So "Name" maps to the column name in the SELECT, right? "hAlign" and "vAlign" are pretty self explanatory, and valid values for these are listed in the on-line help. But what about "Format"? What are valid values for this field? Do I use the format values from SQL*Plus, like "A30" for a 30 character wide column?
Finally, is there a way to specify that a column is not to be displayed? I have a primary key that I don't want to display, but I do need to include in the SELECT, because the report has a Child query that needs to use this as a bind variable for a foreign key.


I've found part of the answer to my own question:


Formats for the "format" field in the Columns tab are the formats used in the java.text.MessageFormat class. For example, you can use:

{0,date,yyyyMMdd hh:mm:ss}
The zero means the first argument; it will always be zero because we are only formatting one column. The second part tells what kind of formats to use, date or number. There is also a "choice" format type, which is related to number - works sort of like the DECODE function. The third part is the format itself, which can be one of several default formats like "currency", "percent" and "integer" for numbers, or "short", "medium", "long" or "full" for dates. I used an explicit format.


I still don't have an answer to the second part of my question: How do I include a column in my query to be used as a bind variable in a child query, but exclude it from the report?

Not able to edit user defined reports

Hi,
I've run into an issue recently with user defined reports. After some time, I'm not able to edit them. This only happens on some of them. Is there a way to work around this?
Thanks.

Hi,
The platform is Windows XP Pro (32 bit) sp3, sql developer 1.5.5 (although I've seen this happen on earlier versions as well). After some time, some reports become un-editable. If I right click on the report and click edit, nothing happens. I've also tried exporting and re-importing the reports, but that doesn't seem to help.
Also, I open it up via sqldeveloper.exe, but no console window come up.

Issue running a User Activity Report for Lync

When trying to run a User Activity Report, I am receiving the below error
An error occurred during client rendering.
An error has occurred during report processing. (rsProcessingAborted)
Query execution failed for dataset 'CallList'. (rsErrorExecutingCommand)
@_Endtime is not a parameter for procedure CdrP2PSessionList.
Any ideas on this error?

If this is happening after applying CU6 then follow
FIX: Monitoring Server Reports experiences poor performance in Lync Server 2010
http://support.microsoft.com/kb/2703324
if it gives any error when trying to update the backend database (in enterprise pool) then provide the -databasepaths parametr as explained at the end in this article
http://technet.microsoft.com/en-us/library/gg399044.aspx
DatabasePaths
Optional
String
Specifies the drives and folders where data and log files can be stored; for example: -DatabasePaths "D:\Logs","E:\Data".
Gautam.

Using bind variables in user defined reports

How do I go about using a bind variable in a user defined report?
Here's a trivial example in SQL*Plus:
var ublocksize number
begin
select value into :ublocksize
from v$parameter
where name = 'db_block_size';
end;
select :ublocksize from dual;
This code does not work in raptor.
The error displayed is:
Missing IN or OUT parameter at index:: 1
Vendor code 17041
any ideas?

You also have a second issue of supporting the following syntax in SQL scripts:
var ublocksize number
begin
select value into :ublocksize
from v$parameter
where name = 'db_block_size';
end;
We are itterating to support all SQL plus commands
Mike

SQL field (not large enough) - Create Report Dialog - User Defined Reports

When creating a user defined report it would be good to have the sql field the query is entered into bigger. The tiny size is awkward for large queries.

When you increase the window size, we increase horizontally but not vertically. I will log an enhancement request to see if we can get it longer.
-- Sharon

[3.0.04] Delete user defined report folder

Hello Forum,
a few days ago, I got a new computer and exported my user defined reports from the old installation. After importing these into the new installation, all reports were put into an additional subfolder. Since I'm using german localization, the reports were put into "Benutzerdefinierte Berichte/Benutzerdefinierte Berichte". I could move them one folder up by cut and paste, but now I would like to delete the empty subfolder, but I don't have any menu options to do so.
Is there any way to get rid of that subfolder?
Many thanks in advance,
dhalek

Hi Binom,
Correct. In fact similar behavior reported in earlier posts such as...
Bug 2.1: Report folders are read only
1.5.5 Cannot add user defined report to folder
...resulted in the logging of an internal bug:
Bug 9231534 - FORUM:USER DEFINED REPORT FOLDER MISSING ACTIONS IN NON ENGLISH LOCALES
I updated it with a reference to this forum thread in order to give it a bump.
Thanks,
Gary Graham
SQL Developer Team
Edited by: gggraham on Aug 1, 2011 1:30 PM

User feedback reports

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