User gets crw32.EXE error on some reports

I have a user who gets a crw32.exe error message when running some custom reports he has created. The error signature is as follows: AppName: crw32.exe; AppVer: 11.0.0.1252; ModName: mfc71u.dll; ModVer: 7.10.3077.0; Offset: 00ac991;
We have already uninstalled and reinstalled Crystal (Standard version). The user is set up as a local administrator. He used to be able to perform a work-around to get the reports to run. He would first open another report and run it, and then open one of the problem reports and it would then run successfully. This is no longer working.
Any ideas?

Additional Information:
While looking at replies to my response and doing the follow-up suggested by these replies, I discovered that if the user launches Crystal Reports first and then uses the application to open the report file, he can run the report successfully. In the limited testing, this appears to work every time!
However if he double-clicks on the report file (*.rpt) in the directory (Windows Explorer) and through the file association, Crystal launches, he will get the error on these few reports every time! So he has a work around at least, but if you have any further suggestions, I'd love to hear them.

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User gets crw32.EXE error on some reports

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