User gets Mailbox almost full message but the Exchange malibox is not close to full

We are running Exchange 2010 and Unity 7.0. User always get that his exchange mailbox is almos full and it very close to empty. I can NOT clear this message. I have deleted the user from unity and it still is happening.

Hi Rick,
Please check the Storage limit policies against the mailbox.
On the Cisco Unity server, select Start > Programs > Microsoft Exchange >
System Manager.
Expand the servers group.
Expand your Unity server.
Expand first storage group.
Right-click on mailbox store and select Properties.
Click the Limits tab and set a value for these fields:
Issue warning at (KB)
Prohibit send at (KB)
Prohibit send and receive at (KB)
Click OK to save the changes.
You can disable this warning (not really recommended):
Go to your Unity server desktop > open the "Unity Tools Depot" >
expand the "Administration Tools" folder > double-click on the
"Advanced Settings Tool" and set to 0 the following attributes:
"Conversation - Full Mailbox Check Feature"
"Conversation - Full Mailbox Check Prompt"
Then reboot the Unity server.
Yu can refer to this TAC Case Collection:
https://supportforums.cisco.com/docs/DOC-4242
Regards,
Tere.
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User gets Mailbox almost full message but the Exchange malibox is not close to full

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