User getting locked while sending message sync via BPM. Please help

Hi Experts,
   I have a sync - sync scenario where I am sending data synchronously from webservice to a sync RFC FM. I am using BPM and in BPM I have three steps
1. Receive step - Opens Sync-Async Bridge
2. Sync Send step
3. Send step - Closes SYnc-Async bridge.
This BPM solution is same as that give in the blog https://www.sdn.sap.com/irj/sdn/weblogs?blog=/pub/wlg/1403 [original link is broken] [original link is broken] [original link is broken]
When I test this scenario I am getting
<SAP:Error xmlns:SAP="http://sap.com/xi/XI/Message/30" xmlns:SOAP="http://schemas.xmlsoap.org/soap/envelope/" SOAP:mustUnderstand="1">
<SAP:Category>XIServer</SAP:Category>
<SAP:Code area="INTERNAL">PL_TIMEOUT</SAP:Code>
<SAP:P1 />
<SAP:P2 />
<SAP:P3 />
<SAP:P4 />
<SAP:AdditionalText />
<SAP:ApplicationFaultMessage namespace="" />
<SAP:Stack>Timeout condition of pipeline reached</SAP:Stack>
<SAP:Retry>N</SAP:Retry>
</SAP:Error>
When I check the "Status monitor for Sync/Async communication" via SXMB_MONI, I found that my message is listed there with BPE status = "Wait".
On double clicking my message I found that there is an error " User is locked. Please notify the person responsible".
Why is my BPE struck in "Wait" stage and user is locked?
What am I doing wrong? Am I missing any settings in SOAP sender communication channel?
Please help me in resolving this problem.
Regards
Gopal

Hi,
Few months ago we had also problems with "locked user" in XI, in our case XIAPPLUSER was sometimes (b)locked.
Perhaps note:
721548 Changing the passwords of the XI 3.0 service users
will help you.
We removed and entered the service users again, with the password in CAPITALS and language blank.
After that our problem was solved, I hope yours too.
Regards
Jack

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