User Global Reassignment Functionality SAP IM (Incident Management)

Hello experts,
We currently have a requirement in SAP IM (Incident Management) in which we must reassign all tasks to a different user if necessary.
For example:
Employee A has 10 tasks.
Employee A leaves the company and now these 10 tasks will now belong to Employee B.
Is this mass substitution possible? Is there a standard functionality within IM that allows this?
Thank you and best regards,
Fernando Montenegro

Hi Fernando,
You can first go to table SWWIUSER (using SE16) and get all ID's from the user (Employer A).
Then go to transaction code SWIA and put these 10 ID's of the task you want to forward to and use 'Administrator forward' option to forward these workitems to Employee B.
You might need security access to execute SWIA so check with your security/BASIS team if you are missing the required access.
Hope this helps.
Thanks,
D.M.

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Any comments/ideas would be highly appreciated !!

Hi !
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3. Cost Center
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5. Order
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See this IMG activity,
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Hi,
/people/bruyneel.guillaume/blog/2008/05/02/service-desk-implementation-guide-part-i
/people/bruyneel.guillaume/blog/2008/06/13/service-desk-implementation-guide-part-ii
/people/federico.babelis2/blog/2006/04/14/service-desk-configuration-guide-for-dummies
https://websmp101.sap-ag.de/~form/sapnet?_SHORTKEY=01100035870000722612&_OBJECT=011000358700000122472008E
/people/dolores.correa/blog/2007/10/06/service-desk-support-team-determination
Weblogs related to SolMan
https://wiki.sdn.sap.com/wiki/display/SM/Weblogs%20related%20to%20Solution%20Manager
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Hi,
There are a number of Blogs in the SDN about Charm and ServiceDesk, explaining first steps and more.
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what you have to do ...
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Fill CRMD_CUSTOMER_H with customer field from Incident Management (SolMan)

Hello,
I have an issue:
Customer is working with Incident Management (Solution Manager), and they have created custom field ZZFLD000003 to save the additional time for incident solving.
Please see attached pictures.
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I am really beginner in ABAP, can you please help me? Source code for your info is below.
Many thans in advance!
Dimitrij
function zai_crm_im_incident_create_rfc.
*"*"Local Interface:
*" IMPORTING
*"    VALUE(IV_PROC_TYPE) TYPE CRMT_PROCESS_TYPE OPTIONAL
*"    VALUE(IV_SHORT_TEXT) TYPE CRMT_PROCESS_DESCRIPTION
*"    VALUE(IV_PRIORITY) TYPE CRMT_PRIORITY
*"    VALUE(IV_CATEGORY) TYPE CRMT_ACTIVITY_CATEGORY
*"    VALUE(IV_SUBJECT_PROFILE) TYPE CRMT_SUBJECT_PROFILE
*"    VALUE(IV_CATALOG) TYPE CRMT_SRV_SUBJECT_EXT
*"    VALUE(IV_PRODUCT_ID) TYPE COMT_PRODUCT_ID OPTIONAL
*"    VALUE(IV_IBASE) TYPE IB_IBASE OPTIONAL
*"    VALUE(IV_IBASE_INSTANCE) TYPE IB_INSTANCE OPTIONAL
*"    VALUE(IT_PARTNERS) TYPE CRMT_PARTNER_COMT OPTIONAL
*"    VALUE(IT_TEXTS) TYPE CRMT_TEXT_COMT OPTIONAL
*"    VALUE(IV_SAP_DATA) TYPE AIC_S_SAP_ATTR
*"    VALUE(IV_BPM_INFO) TYPE AIC_S_BPM
*"    VALUE(IT_APPX_HEADER) TYPE ZSML_APPX_HEADER
*"    VALUE(IT_APPX_DATA) TYPE BCSY_TEXT
*"    VALUE(IT_APPX_DATA_BIN) TYPE SOLIX_TAB
*"    VALUE(IT_SAP_NOTES) TYPE AIC_T_SAP_NOTES_T
*"    VALUE(IV_EXEC_BADI) TYPE FLAG DEFAULT 'X'
*"    VALUE(IV_UNLOCK) TYPE CRMT_BOOLEAN DEFAULT SPACE
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*" EXPORTING
*"    VALUE(ET_MSG) TYPE /TMWFLOW/MO_TT_MSG
*"    VALUE(ES_ERROR_OCCURRED) TYPE FLAG
*"    VALUE(ES_ID_CREATED) TYPE CRMT_RETURN_OBJECTS_STRUC
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      iv_short_text      = iv_short_text
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      iv_category        = iv_category
      iv_subject_profile = iv_subject_profile
      iv_catalog        = iv_catalog
      iv_product_id      = iv_product_id
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      it_texts          = it_texts
      iv_sap_data        = iv_sap_data
      iv_bpm_info        = iv_bpm_info
      it_appx_header    = it_appx_header
      it_appx_data      = it_appx_data
      it_appx_data_bin = it_appx_data_bin
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      iv_exec_badi      = iv_exec_badi
      iv_unlock          = iv_unlock
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      et_msg            = et_msg
      es_error_occurred = es_error_occurred
      es_id_created      = es_id_created.
endfunction.

Hi,
I meet the same issue, but my error message is different from yours.
My message shows as following:
Transaction could not be sent to SAP. See long text for detail.
Action could not be successfully executed.
This is what I have met at last step to confirm this message and I have no idea how to solve this issue.
I create new incident for this issue, but I don't get any useful information back.
They said the customer I test doesn't renew its MA, but I tried another one who has purchased new MA for his/her products to test.
Yet, we got the same error as well.
I also seek assistant at 3rd party, but they have no idea about this issue.
We even restore system to one month ago when the incident was sent to SAP successfully.
It doesn't work either.
Hope i have assistant from someone who can fix this issue.
Thanks

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Hi Rahul
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thanks
Prakhar

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Hi All,
I am a BW Consultant & got the requirement to develop the Incident Management Reports.
we have SAP standard Extractors for Incident Management to load the Data.
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0EHSM_HSS_INC_REC_06              Actions
0EHSM_HSS_INC_REC_07              Investigations
0EHSM_HSS_INC_REC_08              Risk Matrix
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MP.

User Global Reassignment Functionality SAP IM (Incident Management)

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