User has issues with SAP web protal

HI Experts,
Whenever I am trying to click on  Transaction Launcher ZPY0003 (Mines payslip) so that I can have direct access to R/3 HR system, the system is providing me the dump.It is showing the errors like Service cannot be reached & Internet Explorer could not display the Web Page.
Please find the attachment for more details.
Thanks
Warm Regards
Vineet Joshi

Hi Ashik,
Thanks for the reply,but according to my BASIS team,they have informed me that the service is already active. They were successfully able to access PA20 as mentioned in the screen shot although, the problem is with accessing the Z* transactions. Hence, it is not the problem with the services.
Please suggest some alternate solution to this problem.
Thanks
Warm Regards
Vineet Joshi

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