User having trouble connecting to VPN using mobile broadband card

I've got a user with a laptop running Windows 7 who is trying to use an AT&T mobile broadband card to connect to a VPN using the Cisco IPSec VPN client. The card is the Sierra Wireless Momentum 4G. The VPN connection established fine, but no traffic gets passed after that. Other users can connect to the VPN fine (not using mobile broadband, though). Wired and wireless connections from this laptop are able to get to the VPN fine. It's just over the mobile broadband service that this happens. Are there any workarounds for this issue?

Hi and Welcome to the Community!
To use the proprietary BB services (including Push email capability, native browser, BBM, etc.), you must have an adequate data plan from your carrier. The carriers host BIS (BlackBerry Internet Service) for their BB users. Typically, BIS is not available via generic data plans. Many carriers call what is necessary The Blackberry Data Plan. Whatever they call it, it is the carrier who delivers BIS to their BB users -- contact them for assistance. Once you have a BIS-capable data plan on your BB (at whatever fees your carrier will charge, btw), your BB-proprietary services will function (e.g., you will have Personal/Internet Email added to the email setup wizard, your BBM will function, etc).
http://www.blackberryfaq.com/index.php/What_do_I_need_a_Data_Plan_for%3F
With hundreds of carriers in the world, each with dozens of different data plans, it's impossible to tell you specifically what any service plan might actually provide. Only the carriers can answer that question. The best thing to do is to decide what services you desire, and then talk to your carrier about obtaining (from them) a data plan that enables what you desire.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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