User is experiencing "No Data Available" in SAP Portal

A client complained that he's still seeing "No Data Available" upon generating a report via Portal.
He tried generating the same report in BEX and he's able to see it, if he tries it in the Portal, he's encountering the message "No Data Available" message.
Users having the same access as him have already tried it and they are able to see it properly on their end, but not him.
Please help! Thanks in advance.

Upon checking, the user's filter settings are set differently and only was set to show certain information, which caused some required information not to show up upon generation of the report.
Check the Filter Settings and Personalization and make sure everything is selected to show desired/required information. (Righlt-click (anywhere on the page)> Filter Settings)

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