User is getting 10 pop-menu while clicking on BEx Add-in feature

Hi,
User is getting 10 pop-menu's after clicking on BEx Add-in feature and trying to input values to parameters. After entering the values the user gets a pop-menu giving a warning message. He then needs to click 10-15 times on that pop-menu to finally get the output of the Workbook. He's having problem with both Office 2003 and 2010. However when i executed the same workbook, i'm getting the pop-menu only once. I have Office 2003.
It seems there must be some settting that needs to be changed to resolve this issue. Can you guys please suggest me if somebody encountered the same issue or around?

This is what the note says.
// Peter B
Symptom
When multiple queries are attached in the WB, variable melting is not happening. Rather variable screen reappears. This happens only with BW 3.5 system and after applying patch 12 for GUI 710 or patch 3 for GUI 720.
Other terms
3.5 Analyzer,variable screen, multiple queries, melting
Reason and Prerequisites
Due to program error.
Solution
Please install
'BW 3.5 Frontend Patch 4 for SAP GUI 7.20' or higher.
You can refer note 1118754 to know the delivery date.
Header Data
Release Status:
Released on: 15.03.2011 11:14:15
Master Language: Engelska
Priority:
Category:
Primary Component: BW-BEX-ET-WB-3X
Secondary Components: BW-BEX-ET-WB
Affected Releases
Software Component                      Release                          From Release                       To Release                   And subsequent
SAP_BW                                      35                                  350                                      350
SAP_BW                                      70                                  700                                      700
SAP_BW                                      71                                  710                                      710
Related Notes
1543670 - SAPBWNews NW2004 / BW 3.5 Add-On FrontEnd Patch 04 - GUI7.20

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