User is signed out automatically - timeout?

Hi
It's pretty hard to describe my issue... Well, we have an app with direct entitlement, but no custom storefront. Means, when the user opens the app, he sees an empty library, when he signes in, he sees the folios he is entitled to. When he signs out, he sees only the folios he's already downloaded, the other ones diappear. Very simple. Works perfect on my device.
Now I get reports from several users about the following behaviour:
1. User signs in to the library
2. 3 folios appear to which they have access
3. User downloads 1 of the folios (so far so good)
then
4. User closes the app (with double click on home-button and closing the app's window in "task manager")
5. When he reopens the app, he is automatically signed out, but still sees all 3 folios - even the ones he has never downloaded before!
6. When he tries to download one of these folios, the app crashes - which is quite logical, cause he he is not entitled to download the folio.
My questions are:
1.
Why does the user get signed out automatically when closing the app? (doesnt happen on my device, i stay logged in all the time)
2.
Why does the library still show all folios, even if the user is signed out?!
Note: If the User signs out "manually" in the library (button top left), the folios disappear correctly.
I was unable to "reproduce" this error on my device, but it seems to happen to several users.
Can you help?
Best
Ninetta

Hi Derek
You can just download the app from the store, since it is already "live":
https://itunes.apple.com/ch/app/sfi-e-finance-series/id773137017?mt=8
Of course I am happy to give you a free user-log-in, if you tell me where I can send it to without posting it publicly:)
Best
Ninetta

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