User issue-- "itunes has stopped working"

This week I have been unable to access iTunes, instead receiving the following error message: "iTunes has stopped working."
I have reviewed earlier discussions, especially this recent one:
http://discussions.apple.com/thread.jspa?threadID=1464059&tstart=15
I have tried most of the suggestions, but I have run into a few roadblocks that I wanted to see if I could get some help with. But before all of that, I wanted to note that I created a new user account and was able to access iTunes that way. Unfortunately, however, this is not a good long term solution. I would like to try to resolve whatever issue exists with my user account.
With respect to the potential solutions identified in the earlier post:
*“Completely Remove iTunes and Quicktime”*
#17—no such files existed in my windows\\system32 folder.
*“Empty your Temp directory and restart”*
I got the following error message :The action cannot be completed because the folder is open in another program. Close the folder and try again. I thought that I had closed all of the applications.
*“Clean Up iTunes installer files on the computer”*
When you click on the link under this suggestion, you get a warning from Windows not to use this utility with 2007 Office system products, which are what I have.
*“Download Quicktime Standalone Installer”*
I have no interest in Quicktime and only have it because it is apparently bundled with iTunes. Still, I tried this and it did not fix the problem. (BTW, Quicktime still works fine.)
*“Disable other conflicting software”*
I used MSCONFIG to try to troubleshoot conflicts. First, the instructions in article 305415 indicate that the following two items will be under the "startup" tab: "iTunesHelper" and "qttask." These were not listed. Second, when I clicked the "services" tab and selected "hide all microsoft services," there were 25 items still listed, which seems not right to me. I did not proceed here because I was concerned about causing some disaster.
If anyone has any insight here and would be willing to share it, I would greatly appreciate it!
PS--is there a way to copy and paste the list of startup programs so that I can print them and review them one by one? Thanks!

+But before all of that, I wanted to note that I created a new user account and was able to access iTunes that way.+
Up until now you've been working through techniques for troubleshooting System-wide problems. But that fact you relate about the user accounts indicates that you've got a user-account-specific problem, and the troubleshooting techniques are different for those.
In your normal user account, try the techniques listed under "User-specific Troubleshooting" in the following document:
iTunes for Windows Vista: Troubleshooting unexpected quits, freezes, or launch issues

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    ==================================================================
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    Event ID:      1000
    Task Category: (100)
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    Keywords:      Classic
    User:          N/A
    Computer:      Theresa-HP
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        <EventRecordID>9927</EventRecordID>
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        <Computer>Theresa-HP</Computer>
        <Security />
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    </Event>
    ==================================================================
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    Thank you for using Apple Support Communities!
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  • TS3212 Why can't I find a help # to call about my problem "iTunes has stopped working"

    "iTunes has stopped working"
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  • ITunes has stopped working

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    Have you seen this article on troubleshooting iTunes crashes.
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  • "iTunes has stopped working" during every startup

    Every time I try to open iTunes, it says iTunes has stopped working. When I open it, it actually works for a good two seconds before it crashes. I've tried to play one of the songs by double-clicking one of the albums and it starts to play until it crashes one second later. I've even tried to open iTunes while my iPod 4G is plugged, and it's actually showing that it's starting to sync every single time. But of course, it's going to crash within a second. This has never happened until today. I've even tried reinstalling it with the latest version. What's up with that? How do I fix iTunes?
    I'm using Windows 8.1.

    Try opening iTunes in safe mode (hold down CTRL+SHIFT as you start iTunes) then going to Edit > Preferences > Store and turning off Show iTunes in the Cloud purchases. You may find iTunes will now start normally.
    If not try working through TS1717: iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues.
    Otherwise for general advice see Troubleshooting issues with iTunes for Windows updates.
    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
    Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
    tt2

  • When i open my i3tunes on my computer i get an error message telling me that iTunes has stopped working..the message is as follows...Microsoft Visual C  runtime library Program C:\program files (86) iTunes\iTunes.exe  R6025 -Pure virtual function call..

    when i open my i3tunes on my computer i get an error message telling me that iTunes has stopped working..the message is as follows...Microsoft Visual C  runtime library Program C:\program files (86) iTunes\iTunes.exe  R6025 -Pure virtual function call.. How do i fix this

    For general advice see Troubleshooting issues with iTunes for Windows updates.
    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
    Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
    tt2

  • ITunes crashes when doing a power search. I get a Microsoft Visual C   Runtime Library Error message: Program C:\Program Files (x86)\iTunes\iTunes.exe R6025.  Pure virtual functional call.  If I select ok, Windows 7 pops up with iTunes has stopped working

    iTunes crashes when doing a power search. I get a Microsoft Visual C   Runtime Library Error message: Program C:\Program Files (x86)\iTunes\iTunes.exe R6025.  Pure virtual functional call.  If I select ok, Windows 7 pops up with iTunes has stopped working and then it shuts iTunes down.  Anyone else every have this issue.  Any ideas on a fix?
    Thanks,

    For general advice see Troubleshooting issues with iTunes for Windows updates.
    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
    Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
    tt2

  • Error when opening itunes : iTunes has stopped working ''A problem caused the program to stop working correctly''. When I repaired damaged files the problem still exists and also after uninstalling and redownloading and installing itunes. I have windows 8

    Error when opening iTunes : iTunes has stopped working '' A problem caused the program to stop working correctly''.
    When I repaired damaged files the problem still exists and also after uninstalling, redownloading and reinstalling iTunes.
    My pc is working with windos 8.
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    Hey there Rodney274,
    It sounds like you are getting an error from iTunes when you launch it. I would try the troubleshooting in this article named:
    iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
    http://support.apple.com/kb/ts1717
    Start with troubleshooting for 3rd party plug ins section, then the rest of the article if needed:
    Start iTunes in Safe Mode
    Open iTunes in Safe Mode to isolate any interference from plug-ins or scripts not manufactured by Apple.
    Hold down Shift–Control while opening iTunes. You should see a dialog that says "iTunes is running in safe mode" before iTunes finishes starting up.
    Click Continue.
    See if the issue you're experiencing persists in Safe Mode.
    If you have the same issue while iTunes is in Safe Mode, proceed to the "Create a new user account" section. If you don't experience the same issue, follow these steps to remove third-party plug-ins.
    Thank you for using Apple Support Communities.
    Take care,
    Sterling

  • When iTunes closes I get " iTunes has Stopped Working message"?

    iTunes works and runs fine on my Vista Ultimate system, however, every time I close iTunes I get a message stating that iTunes has stopped working. I havn't noticed any functionality loss, it's just that the dialog box is annoying. I just did a recent clean install of my Vista OS. Was the same way on last two versions of iTunes. Ran and installed Windows updates, reinstalled iTunes and Quicktime. Created and additional user and same message for that user.
    Running Norton 360, Ghost 12, Logitech 518 mouse G15 Keyboard, and software is Nero 7 ultra, Pinnacle Studio 11, PowerDVD 7, Call of Duty: UO.
    Any suggestions?
    ty

    Hi,
    I experience a similar issue.
    iTunes runs fine, and I can sync my nano as I did on XP.
    When I listen to music through my Airtunes device, music streams just fine,
    but when I close iTunes, I get the "Stopped working"-message.
    If I change back so I listen on the computer instead, and then close iTunes, everything closes just fine without the error.
    The error is reported as follows in Event Viewer:
    Faulting application iTunes.exe, version 7.4.3.1, time stamp 0x46f9e539, faulting module iTunes.exe, version 7.4.3.1, time stamp 0x46f9e539, exception code 0xc0000005, fault offset 0x001227ac, process id 0x1348, application start time 0x01c80b73fd90b27c.
    Do you also use AirTunes when you get the error?
    Any help would be greatly appreciated.

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