User Missing Export Menu After Running Financial Report

I've got a user who has run a financial report in Workspace and wants to export it to Excel. Most of my users have the File-->Export-->Excel-->Fully Formatted Grids and Text option available, but this user does not. He appears to have all the same security settings as everyone else. Does anyone know what controls this capabilty and what is causing this user to not be able to see the Export menu? Any help would be appreciated.
Regards,
Steve

It could be a different version of IE. Is he/she has the same version of IE with the other users? I would also check his/her preferences and make sure he can export to Office 2002 and higher. I assume the version of the office you are using is newer than 2000.
To see/change the preferences, login to Workspace > Explpre > File > Preferences > Financial Reporting > General
Cheers,
Mehmet

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