User-name p[roblem

Here's a non-Premiere question:  Adobe told me to change my password for some unknown reason. To do so I had to give them my new email address so they could contact me. Then they gave me a new user name "hurrange" which I believe is someone elses user name. I phoned a helpline which charged me £22 to change the user name back to Tim flippance but with a lower-case f on the second word. Now I find that I cannot gain access to my past history because Adobe thinks I am a new user because the old stuff is under Tim Flippance.  Can anyone sort this out?  Thanks.

I no longer have the email (it said that the included link had a 3 day expiration) but when I received the "we've been hacked, you need to change your password" email from Adobe, it had instructions to click the link in the email
That link led to a page to enter a new password... which I did... and I have not had any problems since then
You MAY have been one of the people who was hit by a scammer after Adobe was hacked and information was stolen... at least now you know that you should only go to an Adobe web site for Adobe help, not some other site that wants to charge you money
If you paid by credit card, you should call your company and file a protest... you MAY be able to get your money back

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