User not able to receive an emaik from SAP to Outlook.

User is not able to receive an email from SAP to Outlook.In SCOT the configuration to receive email has been set up and all other users are able to receive the emails except one user. Even the email address of the user is correctly entered in the user master record. What is the authorization required to be setup for this user from security perspective ?
Thanks.

Hi,
We have configured  the SMTP server in our system to send out mails, but we donot know the configurations for receiving mails. [ We are not using SAP exchange connector (is it needed?) ]
I have read the note 455140 and 54617.
But i am stuck on , What are the configurations to be done on the MS Exchange Server 2003 for redirecting the mails received in the inbox of a particular user to the SAP system.
The note says it has to be configured to redirect mail to <hostname>: <port>  But where exactly do we define the routing rules.
If anyone has a detailed document on what are the configurations involed in receiving mails, Please send it.

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