User not receiving Email

I have a user that can not receive email the emails just sit in the queue.
The error I see is DBERROR: error fetching user.user: cyrusdb error
I have ran mailbfr -m twice and restarted the server with no success.
What is the next step.

The next step would be to reconstruct the entire cyrus database using mailbfr -f
It will take a while and you will loose read/unread flags.

Similar Messages

User not receiving email / corrupt database?

Much like another recent post, I have a user that can not receive email the emails just sit in the queue.
The error on those messages is "[[email protected]]: temporary failure"
Here are the twists:
1) We had a power spike a couple of days ago. The user's UPS failed and his machine lost power completely. He rebooted and everything else was fine, but he has not received an e-mail since then.
2) When looking at the list of users on the Server Admin > Mail > Maintenance > Accounts screen, the list in the database stops at the person BEFORE this particular user. They're alphabetical, obviously, so everyone after this person are not listed at all - 13 total missing accounts.
The kicker is that the rest of us are still receiving e-mail normally!
Thoughts?!
Details:
Mac Xserve running 10.4.11
Dual 2GHz, and 2GB RAM
Keep in mind I am NOT a born tech person, have a mild to moderate comfort level with a command-line prompt, and no native intuition for any of this.
Thanks!
-Rita

I'm the consultant that fixed MNX04's server, but it took several attempts.
the Cyrus reconstruct command failed to resolve the issue, and even removing the user using cyradm, and re-creating them in Workgroup manager didn't fix the problem.
Pterobyte's mailbfr utility did the trick: mailbfr -f, wait awhile for the repair to run, and all was well.
I'm grateful for all the help pterobyte has given to people on this forum, but it concerns me a little bit that the Cyrus utilities built in to OS X server can't fix this sort of problem. (However, this is the first time I've run into a problem with OS X mail servers that the Cyrus reconstruct command couldn't fix.)

User not receiving emails regarding approval notifications

Hi,
SRM system has been upgraded to 5.0.
User is not receiving emails regarding Approval notifications. However, the user is able to view the SCs pending for his approval in his approval list.
I checked the transmission of the emails, the approval notifications are sucessfuly sent and the email of the user is correctly maintained. I tried resending the emails, and the user didnt receive emails even then.
Could be please advice what could the error.
Thanks
Hemanth

Hello Hemanth Kumar,
If approval mail:
- is correctly generated,
- you can see it in SOST transaction,
- request status in SOST is OK,
this means SAPconnect is working fine, so your problem does not come from SAP.
You have to check your STMP gateaway and your mail server.
Regards.
Laurent.

User not receiving emails she has been copied in to

Hello, we have a user in our office who receives her own emails in to her inbox but also has emails for another user delivered in to a folder within her Outlook so she can review (she is the secretary for this other user).
The issue is that if she is copied in to any of the emails that the other user has been sent she will not receive her copy in to her inbox.
She only discovers the email when she reviews the emails for the other user within the separate folder.
How can we rectify this?
Thank you.

She has an Inbox Rule that moves the messages the other person gets into this subfolder. You can fix this issue in one of the following ways:
Modify that rule so it only runs if she is not on the message. This will leave the messages she is a recipient of in her Inbox and will not place them in the subfolder
Create a new rule that applies only to messages she receives. Have this rule do nothing, and not to run any further rules. Have this rule run before the troubled rule. This will also leave the messages she is a recipient of in her Inbox.
Create a rule that copies the current rule except that it also runs only if her name is on the message. Have this leave a copy in the Inbox, but also put the messages in the subfolder, and have it run no further rules. Have this rule run before
the troubled rule. This will leave a copy of the messages she is on the recipient lines for in the Inbox, but it will also put a copy in the sub-folder.

Exchange 2013 SP1 users not receiving quota warning email message

Hi,
We are on Exchange 2013 SP1 and Exchange 2010 SP3 co-existence mode and currently migrating users from Exchange 2010 to 2013. We have noticed that users are not receiving email message when their mailbox quota warning when its near to maximum limit.
If I log in via OWA it shows the notification (Pop up) that your mailbox is almost full but no message received in email. Most of the users do not log into OWA but only uses Outlook.
It looks like other people are also seeing this similar issue but I am unable to find any solution for it.
How users will know if their mailbox is almost full if they are traveling and only using Mobile phone for emails to send and receive.
Thanks,
Raman

Hi Thanks for your response. Our Quota is set on Database level. I am seeing these event ids as well.
Log Name: Application Source: MSExchangeIS Date: 12/31/2014 10:07:12 PM Event ID: 1077 Task Category: MAPI Level: Warning Keywords: Classic User: N/A Computer: Exch2013mail01.company.com Description: The mailbox e3d48b23-0740-46ab-89f7-3b035dacf28f on database
326f0997-4fe5-4b31-873b-6a3396e7a91c is approaching its storage limit. A notification has been sent to the user. This warning will not be sent again for at least twenty four hours.
========================
Log Name: Application Source: MSExchange Store Driver Submission Date: 12/31/2014 10:07:12 PM Event ID: 1012 Task Category: MSExchangeStoreDriverSubmission Level: Error Keywords: Classic User: N/A Computer: Exch2013mail01.company.com Description: The store
driver failed to submit event 8237691 mailbox e3d48b23-0740-46ab-89f7-3b035dacf28f MDB 326f0997-4fe5-4b31-873b-6a3396e7a91c and couldn't generate an NDR due to exception Microsoft.Exchange.MailboxTransport.StoreDriverCommon.InvalidSenderException at Microsoft.Exchange.MailboxTransport.Shared.SubmissionItem.SubmissionItemUtils.CopySenderTo(SubmissionItemBase
submissionItem, TransportMailItem message) at Microsoft.Exchange.MailboxTransport.Submission.StoreDriverSubmission.MailItemSubmitter.GenerateNdrMailItem() at Microsoft.Exchange.MailboxTransport.Submission.StoreDriverSubmission.MailItemSubmitter.<>c__DisplayClass1.<SubmitNdrForFailedSubmission>b__0()
at Microsoft.Exchange.MailboxTransport.StoreDriverCommon.StorageExceptionHandler.RunUnderTableBasedExceptionHandler(IMessageConverter converter, StoreDriverDelegate workerFunction).
Raman

Users are not receiving Email Receipts

Hello,
Our issues seem similar with previous discussions regarding email receipts. We have 2 types of users: Those who submit their own data, and those who submit data on behalf of others. Both user types are inconsistently receiving email receipts. For example, a user submitted data on behalf of 10 individuals, but only received email receipts for 5 of those individuals. We have been unable to determine why this person would only receive some of the receipts, and not all. We have verified the emails are not in a trash or spam folder, and we have also verified the forms were completed and submitted.
Below is an attached screenshot with our Email Receipt setup. Thank you for your time.

Hi Lucia,
The user who is submitting information on behalf of other users is only entering their email address once. For example, this user submitted data for 5 people within a 20 minute timespan and received email receipts for all 5 submissions (she is using her email address as the email address of record). She then submitted data for another 5 people in the following 15 minutes and did not receive a single email receipt. There is no difference in the data submitted; she should have received email receipts for all 10 individuals.
There is also the issue of those who submit their own data and do not receive email receipts.
Thank you.

SharePoint 2010 User Integration with Exchange 2010 New Users Created as Hidden and Later Unhidden not receiving email from SharePoint

When we have a new employee transfer to us from another department, their email is created and hidden until they actually make the transfer so they don't have two different email addresses in our global address list. When the transfer is made, the
email address is unhidden, but then we are unable to send emails to them from sharepoint 2010 without doing an IISReset. We are using Exchange 2010. Does anyone have suggestions on how to alleviate this issue?

Hi,
I have done a test, no matter the email address is hidden or not, we can both send email to the email address in the same domain.
How was the new employee from another department transferred to your department?
Whether sending emails to them need do an IIS Reset everytime.
Here is a similar post, you can take a look at:
https://social.technet.microsoft.com/forums/sharepoint/en-US/6a9043bb-2055-46a9-8e76-8b2698c1dbe5/user-not-receiving-sharepoint-emails
Best Regards,
Lisa Chen

User Group is not receiving email Sharepoint 2013 & Nintex workflow

Hi I created circular workflow using nintex and sharepoint 2013 , now problem occur that User group did not receive email notification through web portal , sending individual email address working fine but user group is not receiving
any email, not a single group is working now , to clear we used same workflow since last two years and all group received email earlier but now we are facing this issue since last 3 weeks. to resolve this we create new test groups and test but enable
to send.
looking for support to resolve this issue
Regards

This actually sounds like a problem that should be discussed on the Nintex forums, can you try over there?
Kind regards,
Margriet Bruggeman
Lois & Clark IT Services
web site: http://www.loisandclark.eu
blog: http://www.sharepointdragons.com

Can not receive emails from third party email accounts

Recently I started working for a small business which has small business server 2011 and exchange 2010 installed. Before I started there were eight user accounts and they all have unlimited email access. I created a few users through sbs AD and also from
exchange console a week ago. Unfortunately none of them can not receive emails from third party accounts. they all can receive internal emails and also can send mails to any email accounts internally and externally.
This is a night mare for me as new users are having trouble with communicating via mails. I have tried all the methods and now thought of posting this issue on tech net. Please help me on this!!
Thanks a lot!!
Sammy

Checklist for testing inbound email problems, I am assuming outbound emails works ok.
1. Check Port 25 forwarding on all modems routers/firewalls
2. MX Record is created and pointing to the correct Public IP Address, use MXToolbox.com to verify MX Record and test SMTP flow. Also Verify your public IP has not changed, use whatsmyip.org to check you public IP
3. If using POP Connector Service, make sure POP accounts are created properly
4. If using a 3rd party spam host, make sure they forward email to correct public IP address, use step 2 to verify your public IP.

HT3376 I am not receiving emails in my Mail account. However, I am receiving them on my web based yahoo account and on my ipad. The other strange thing is that on my Mac, I have been receiving emails from Apple. How can i fix this problem?

I am not receiving email messages in my Mail account on my Mac OSX. However, emails are being received on my ipad and my yahoo web site. Also, all emails from Apple are going through in my Mail account. How do I fix this problem?

Well, the other person said theirs was working now. On yours let's try this...
Not certain, but this can fix myriad Mail problems...
Safe Boot from the HD, (holding Shift key down at bootup), it will try to repair your Disk Directory while the spinning radian is happening, so let it go, run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, then move this folder & file to the Desktop.
Move this Folder to the Desktop...
/Users/YourUserName/Library/Caches/Mail/
Move this file to the Desktop...
/Users/YourUserName/Library/Mail/Envelope Index
Reboot.
If that doesn't do it and you can afford to redo all your Rules, try these & reboot...
/Users/YourUserName/Library/Mail/MessageRules.plist
/Users/YourUserName/Library/Mail/MessageRules.plist.backup
Note, in 10.5 & up /Users/YourUserName/Library/Caches/Mail/ may or may not exist.

Not receiving email? Check your modem/router!!!

Hi all. My Logoc board fried last week and server/mail server was offline for that time. Everything worked up to that point. When I got the server back from the genious bar with a new logic board mail and web refused to work. I could send email and surf the web but could not receive email or visit my website from outside my subnet. After 3 three days of checking and tweaking everything from D.N.S> to mail settings, firewall settings I decided to check my Modem. It is a 2wire 2701HGB. What I saw astounded me. All the firewall settings That had allowed the incoming connections no longer had the public I.P. back to my server. It had deleted it, on its own. So if you have has a similar problem check your modem. It could save you a lot of grief. Everything works just like it used to now.
Best,
emackiii

We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple.
If you aren't receiving the email to your rescue email account (and you've checked the spam folder on the account as well as the inbox, and tried clicking the reset link again) then you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699

New ISP - not receiving email

I have a relative with an eMac running 10.3.9. She recently switched to a new ISP and is not receiving email in Mail. She has to use web mail to retrieve it. Sent mail goes out ok from Mail, web-surfing works. She revised the account information in the previous email account in Mail, typing in the new email address, password and server info. I believe the problem is that she should create a new email account in Mail and disable the old account (archive and delete). Any ideas to resolve the incoming email issue? I will try my idea tonight and report whether it works or not.

Hi RarelyDan,
Welcome to the Apple Discussion forums!
You may wish to try the troubleshooting tips found in Apple's Mail Help:
"If you can't receive email, try the following:
▪ Send yourself a test email. The mail has to go out through your outgoing mail server and back into your incoming mail server. This is a good basic test of your account and server information.
▪ Make sure your computer can perform other Internet tasks, such as opening a webpage. If not, choose Apple menu > System Preferences and click Network. Choose Network Status from the Show pop-up menu. A green dot indicates that you are connected to the Internet or a network. If you aren't connected, go to the Finder and choose Help > Mac Help, then search for "Connecting to the Internet."
▪ Choose Mail > Preferences and click Accounts. Verify your account name and password. Your account name will usually be either your email address ([email protected]) or the part of your email address to the left of the "@" (tclark3). If your Internet service provider (ISP) lets you access your email via a web browser, you may be able to verify your name and password there. If the same information does not work using a web browser or your ISP doesn't offer a web-based mail option, confirm your user name and password with your ISP or network administrator. Remember to type your email password, not your Mac OS X user account password or ISP password (if different).
▪ Find out if you can reach your incoming mail server from your computer. Open Network Utility, located in Applications/Utilities, and click Ping. Ping is a simple network testing tool that shows whether a server computer is running and can be reached from your computer. Type the mail server name (such as mail.mac.com) or IP address in the address field, and click Ping. If you see 10 repeating lines, then the server can be reached. If you see a message such as "ping: unknown host bogus.apple.com," then the server is either down or unreachable.
▪ Mail works with the following account types: POP, IMAP, .Mac, and Exchange (only if configured as an IMAP server). You can't log in directly to Hotmail, AOL, or any service that does not support POP or IMAP access, and retrieve email using Mail.
▪ If you have an IMAP account, it may be placed "offline" if Mail can't access it. Choose Mailbox > Online Status. If you see the choices Go Online or Take Account Online, connect to the Internet, and then choose Mailbox > Online Status > Go Online.
▪ Make sure there is no firewall software blocking email traffic. A firewall works by selectively blocking network traffic. Mac OS X has a built-in firewall, which you turn on and off using the Sharing pane of System Preferences. Open System Preferences and click Sharing, then click Firewall. Make sure your firewall is off.
▪ You may be affected by another firewall, either software installed separately from Mac OS X or built into an Internet sharing router, or administered by your ISP or network administrator. Contact the appropriate person to find out whether a firewall may be in place.
▪ If you have changed options (such as Use SSL or Authentication) in the Advanced pane of your email account preferences, check with your ISP or system administrator for the correct settings."
post back if still no luck or you have additional questions or comments,
LS

E6 (Belle) - Phone can sent but not receive emails

Hello,
I have set up a 2nd mailbox. The first mailbox functions fine. But with the second mailbox I can send, but not receive emails.
Has anybody an idea how to solve that?
Many thanks

One more try. The problem here is that I don't have hands-on experience with Belle. Some backtracking... I assume that
1) Your firmware is up to date.
2) Even manually syncing email doesn't work.
3) You are not seeing any error messages that would help us track down the problem.
I did a web search, and found other Belle users complaining about Gmail support, but mostly that push doesn't work reliably. Manually syncing (or polling every X minutes) still does. It's a long thread, but you might want to read http://discussions.nokia.com/t5/Messaging-Email-Browsing-and/E-mail-doesn-t-sync-automatically-after... in case any comments help you.
If none of that helps, try enabling logging. Within Nokia Email, I have a logging option under Settings -> Global Settings -> Log Output. It writes at least two files to Phone Memory -> Logs. In my case, one file logged only GUI calls...and so was useless, and the other file was always empty. (A third file applied only to Mail For Exchange.) But give it a try and check the files later for references to Gmail or IMAP. Read them from a computer if that helps, and then post any relevant portions here. Also turn off logging when you're finished.
Again, good luck!

I am not receiving emails from at least one person.

I am not receiving emails from at least one person. The emails don't show up in my Junk mailbox and they do not get an email that there email did not go through. Their address is in my mail recipients list. Does anyone know why this is happening? Is there somewhere else that email get's filtered? If there is somewhere else, I'd like to fix it so that this users emails get sent through. I'm very concerned that there could be other people that are trying to send me emails that are getting through that I may not even know about yet. Thanks for any help that you can lend.

Hi Ricardo,
Contact iTunes Support:
http://support.apple.com/kb/HE57
Cheers,
GB

Not receiving emails from certain people/clients?

Hi like the tiltle says, i'm not receiving emails from certain clients.
it doesnt even go into spams, there is no trace at all... like it was never sent
this makes me worries about how many other emails i've never received
this particular domain is a domain that i own, and hosted on a dedicated server (i'm the one sending the emails) i was doing tests before moving that specific site to BC.
i've tested with a bunch of other accounts that i own and i'm receiving them no problem on my gmail account, and other accounnt that i have on a dedicated server)
But from that specific domain ie: thatdomain.com i'm am not receiving anything in any accounts of my partner domain.
where should i look?
help
Doesnt help me loving BC, i'v been having a bunch of deceptions ever since i "made the big move"

Just FYI, everyone here is just a fellow user. .Mac employees provide no technical support here and probably never read any of these posts. If you want to contact .Mac support, you need to fill out and submit the form on this web page. When you fill out the form, provide as much detail as possible - the most important items will be the domain(s) (i.e. someplace.com) that the problem emails are being sent from.
Good luck.

User not receiving Email

Similar Messages

Maybe you are looking for