User not showing in Buddy List 10.9.4 Server/3.1.2

I have added a new user to our server, but for some reason they are not showing up in others' Buddy Lists to be able to message them on a local network. If I enable Bonjour they show there, and they are able to access the file server just fine. To make the situation more confusing, looking into the logs I see them appear to be connecting to the chat server correctly. Any ideas as to what may be wrong?
Aug 21 05:47:08 mavserve.local jabberd/c2s[3995]: Authentication succeeded, mech: DIGEST-MD5 client IP: ::ffff:192.168.1.46 client port: 49190 username: krislg
Aug 21 05:47:08 mavserve.local jabberd/c2s[3995]: int od_auth_check_service_membership(const char *, const char *): checking user "krislg" access for service "chat"
Aug 21 05:47:08 mavserve.local jabberd/c2s[3995]: int od_auth_check_service_membership(const char *, const char *): mbr_check_service_membership returned 0
Aug 21 05:47:08 mavserve.local jabberd/c2s[3995]: int od_auth_check_service_membership(const char *, const char *): user "krislg" is authorized to access service "chat"
Aug 21 05:47:08 mavserve.local jabberd/c2s[3995]: [10] DIGEST-MD5 authentication succeeded: [email protected] ::ffff:192.168.1.46:49190 TLS
Aug 21 05:47:08 mavserve.local jabberd/c2s[3995]: [10] bound: jid=[email protected]/kris's iMac
Aug 21 05:47:08 mavserve.local jabberd/sm[3993]: session started: jid=[email protected]/kris's iMac
Thanks in advance!

I was able to message the user directly [email protected] and he received it fine, apparently he is just invisible in the Buddies window. Stumped.

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