User Profile Service failed the logon. User profile cannot be loaded

Hey
when I try to log on to the computer using a domain account, I get "User Profile Service failed the logon. User profile cannot be loaded" it allows me to login using the local account. I have restored the computer as far
back as it can go, I have taken it off the domain and re-joined it, I installed a program called 'Glary utilities 5' and ran a registry repair and that did not work either. I am now out of ideas :(
Was hoping someone has any more ideas I could try before doing a fresh install.
Thanks in advance

Hi,
Have you checked the solutions mentioned in the the followng link?
You receive a "The User Profile Service failed the logon” error message
http://support.microsoft.com/kb/947215/en-us
Check your event viewer for detailed information, the following link can also be helpful
http://blogs.technet.com/b/asiasupp/archive/2010/11/24/user-profile-cannot-be-loaded-with-event-id-1509-detail-the-filename-or-extension-is-too-long.aspx
Yolanda Zhu
TechNet Community Support

Similar Messages

Trying to log in and message reads: User Profile Service failed the logon. Profile Cannot be loaded

When I try to log on by clicking my user icon, I'm getting a message that reads: The User Profile Service service faied the logon. User Profile cannot be loaded.

Hi,
Check the guide on the link below to see if any of the options ( particularly using windows System Restore ) helps.
http://www.vistax64.com/tutorials/130095-user-profile-service-failed-logon-user-profile-cannot-loade...
Regards,
DP-K
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Microsoft MVP - Windows Experience

Can't Log Any Users Onto My Domain Except the Administrator Getting The Following Error "The user profile service failed the logon"

Hi All,
I am currently completing a project for college which involves the creation of a domain, OU's, GPO's etc within a virtual environment.
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the logon" "User profile cannot be loaded".
I have tried to a lot of different options prior to posting which include:
Creating a new user account/s in case the previous user policies were corrupt the same error message is shown.
I also configured my DC to allow users to log onto the DC in case this was a network issue but the same error still exists.
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Thanks,
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John,
Since this is a project, you may have experimented with various settings in multiple Group Policies, so I would recommend you run the Group Policy Modelling Wizard, as it will show you all the GP settings down to a specific user on a specific computer, plus
tell you which Group Policy sets and which settings, and thereby perhaps find where the problem occurs.
Please mark as answer or vote
as helpful when
it applies. Thanks!

The User Profile Service failed the logon

Hi
Over the last few weeks I have had literally 100's of my customers reporting this problem
The usual "The User Profile Service failed the logon" message comes up when they try to login
I have been fixing each time by changing the profilelist registry entries as per
http://support.microsoft.com/kb/947215
But it keeps happening, some customers are then okay for a week or two and it then happens again
Has anyone else been seeing a lot of this issue? and if so any ideas what is causing it
All the computers have been checked for viruses and have valid security software loaded, so don't think virus related, but is getting annoying now and rightly so some of my customers are getting fed up having to pay to get it fixed each time
Any ideas?
Darren Rose

Hi,
It seems this is related to your environment, let’s test if we can eliminate this issue by uninstalling the most common software on few test machines.
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The user profile service failed the logon. User profile cannot be loaded, WIN7 dual boot

Hi all,
I just got a new x201, which I installed ubuntu on a second partition. For a while the two systems were getting along fine, and I was able to switch between them without problems. on my last login it won't accept my credentials (pw or biometric) and says "The user profile service failed the logon. User profile cannot be loaded" and then returns to the login screen. Any ideas on how to fix this without nuking the system?

Hi, I'm having the exact same problem as little_teapot , I cannot get past the login screen. I went onto the Toshiba support site which asked me to do a system recovery using the F8 key on start up. So I tried this but the problem I'm having is when I turn on the computer holding in the F8 key, nothing happens, it just goes through start up as normal and then it just ends up at the login screen telling me that the user profile cannot be loaded. I've tried it a couple of times and I don't know if I'm doing something wrong with the safe mode start up? Also the notebook is a P500/020 and is only 2 months old running Windows 7? if anyone can help I would greatly appreciate it.
Thanks

User profile service failed the logon And cant enter safe mode

I'm getting this problem with a T510 thinkpad. Ive searched for this and found that the only solution seems to be to start the computer in safe mode, but when I use F8 the computer goes into:
Error 0210: stuck key 42
press F1 to start up.
then F1 leads to the BIOS setup utility, with no option for safe mode.
when I try the "ThinkVantage" button, i get:
Startup Interruption Menu
ESC to resume normal startup
F1 to enter the BIOS Setup Utility
F12 to choose temporary startup device
again, no safe mode option.
Using F12 during startup gives me:
Boot Menu
2: ATAPI CDO: Optiarc DVD RW AD-7700H- (S2)
4: ATA HDDO: HITACHI HTS723232A7A364 - (S1)
5: PCI LAN: IBA GE Slot 00C8 V 1351
<enter setup>
in other words still no safe mode!
I'll confess I'm no techie, in fact it's taken me a loooong time to type this on a tablet...but any help would be much appreciated.
cheers

Hi
please check this KB article:
Error message when you log on to a Windows Vista-based or Windows 7-based computer by using a temporary profile: "The User Profile Service failed the logon. User profile cannot be loaded"
http://support.microsoft.com/kb/947215
"A programmer is just a tool which converts caffeine into code"
Want to install RSAT on Windows 7 Sp1? Check my HowTo: http://www.msfn.org/board/index.php?showtopic=150221

"The user profile service failed the logon. User profile cannot be loaded."

I recently purchased a refurbished laptop from MTC (windows 7) and have been trying to remote into the windows systems at my school but I keep receiving this error message. I'm aware there are dozens of threads on this topic but mine is slightly different.
Bear with me, I know next to nothing about computers...
I initially tried to follow the instructions given out by Microsoft (can't add a link here), but when it comes to looking at my S-1-5 directories, I do not have any that end in .bak, nor do I have two equally names ones. I have one that is a string
of numbers followed by -1000 and one with the same string of numbers but ending in -500.
The -1000 directory is missing the RunLogonScriptSync file, and has my account listed under value name for the ProfileImagePath information. The -500 directory has the RunLogonScriptSync file and has "Administrator" listed under
the value name for the ProfileImagePath.
In the instructions cited above I tried skipping to step 15 and accessing C:\Users\default\appdata\local\application data but I get an error message saying access is denied. So I'm thinking there are two administrative accounts on this laptop, but
when I access the accounts on the laptop I can only see mine.
Any help would be appreciated!
Thanks.

In the instructions cited above I tried skipping to step 15 and accessing C:\Users\default\appdata\local\application data but I get an error message saying access is denied. So I'm thinking there are two administrative accounts on this laptop, but
when I access the accounts on the laptop I can only see mine.
the "access denied" message, is making you think this?
if so, ignore that, since the "access denied" message is a classic MSFT misdirection.
It is *not* that you don't have access - the path you are trying to navigate to does not actually exist (it is a junction/reparse, not a folder), and, Windows Explorer doesn't follow that nicely, so it throws a misleading error message:
C:\Users\Default\AppData\Local>dir /AL
Volume in drive C is Windows7_OS
Volume Serial Number is C0EB-A540
Directory of C:\Users\Default\AppData\Local
14/07/2009 03:08 PM    <JUNCTION>     Application Data [C:\Users\Default\AppData\Local]
14/07/2009 03:08 PM    <JUNCTION>     History [C:\Users\Default\AppData\Local\Microsoft\Windows\History]
14/07/2009 03:08 PM    <JUNCTION>     Temporary Internet Files [C:\Users\Default\AppData\Local\Microsoft\Windows\Temporary Internet Files]
               0 File(s)              0 bytes
               3 Dir(s) 33,354,055,680 bytes free
Instead, the "user profile service service failed the logon" can be commonly caused by an improperly secured file within any of the other folders (folders which form the Default User profile).
Here's one which caught me out, and MSFT helped me resolve via a support case, and they blogged it afterwards:
http://blogs.msdn.com/b/asiatech/archive/2014/01/30/new-user-gets-event-1509-after-deploying-ie9-10-11-packaged-by-ieak.aspx
(my advice to you, is to dive into the event log with eventvwr, and look for an event similar to 1509, which should point you in the right direction for your particular situation)
Don
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This helps the community, keeps the forums tidy, and recognises useful contributions. Thanks!)

User Profile Service Failed The Logon: (Almost all domain accounts cannot login)

We have a recently imaged a group of workstations with Windows 7 using SCCM 07.
Myself and other administrators can log in to the machines but regular accounts cannot.
We elevated a normal account to administrator and it was not able to log in.
Here are the errors from the event log
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-User Profiles Service" Guid="{89B1E9F0-5AFF-44A6-9B44-0A07A7CE5845}" />
<EventID>1500</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2011-01-25T19:22:08.724507600Z" />
<EventRecordID>1425</EventRecordID>
<Correlation />
<Execution ProcessID="952" ThreadID="2792" />
<Channel>Application</Channel>
<Computer>xxxx</Computer>
<Security UserID="S-1-5-21-3380481182-2311050411-4097259448-9173" />
</System>
- <EventData>
<Data Name="Error">The system cannot find the file specified.</Data>
</EventData>
</Event>
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-User Profiles Service" Guid="{89B1E9F0-5AFF-44A6-9B44-0A07A7CE5845}" />
<EventID>1520</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2011-01-25T19:22:08.724507600Z" />
<EventRecordID>1424</EventRecordID>
<Correlation />
<Execution ProcessID="952" ThreadID="2792" />
<Channel>Application</Channel>
<Computer>xxx</Computer>
<Security UserID="S-1-5-21-3380481182-2311050411-4097259448-9173" />
</System>
- <EventData>
<Data Name="Error">The system cannot find the file specified.</Data>
</EventData>
</Event>

Hi,
I would like to suggest you to delete the error SID and create a new profile, and check the result, follow these steps:
Note: Back up the registry before you modify it.
1.
Delete the profile by using the Computer Properties dialog box. To do this, follow these steps:
a)
Click Start, right-click Computer, and then click Properties.
b)
Click Change settings.
c)
In the System Properties dialog box, click the Advanced tab.
d)
Under User Profiles, click Settings.
e)
In the User Profiles dialog box, select the profile that you want to delete, click Delete, and then click OK.
2.
Click Start, type regedit in the Start search box, and then press ENTER.
3.
Locate and then expand the following registry subkey:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
4.
Right-click the SID that you want to remove, and then click Delete.
5.
Log on to the computer and create a new profile.
What is the result?
Alex Zhao
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User Profile Service failed the logon

I am sure many of you have heard of this problem before and are ready to tell me to activate the hidden Admin account and dive into the registry, but our problem is different then that. This error happens on Windows 7 Professional AFTER joining a domain,
logging into any domain account, then installing updates, but occurs when logging into a NEW account that has NEVER been logged into before, so no profile folder and no registry SID entry.
This is happening on most of our rebuilt Dell Latitude computers and is a serious threat to productivity and workflow, requiring us to take the time to transplant profiles from one computer to another and doing complicated registry hacks. If anyone can help
us, thank you in advance.

Hi,
One event may be logged in the Application log when you logged on:
Log Name: Application
Source: Microsoft-Windows-User Profiles Service
Date: <var>Date</var>
Event ID: 1534
Task Category: None
Level: Warning
Keywords: Classic
User: <var>User</var>
Computer: <var>Computer</var>
<var></var>
I suggest to upload the log detail for further discussion.
Regards
Wade Liu
TechNet Community Support

My Touchsmart tx2z-1000 : "The user profile service failed to logon User profile cannot be loaded"

Hi!!
Has anybody had this problem? I want to get into safe mode, but the F8 key doesn't do anything. Is there any way to access system restore without logging on? Windows 7 64bit
Any ideas on how to solve this problem? Thanks!!

Hi Julianne_27_Chambers,
Have you got other administrator accounts in this machine ?
According to your description,it seems that the present user account profile has corrupted .
We can create a new administrator account and then login with it .Then we can refer to the following link to fix the corrupted user profile .
Fix a corrupted user profile
http://windows.microsoft.com/en-hk/windows/fix-corrupted-user-profile#1TC=windows-7
Best regards
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]

The User Profile Service service failed the logon. User Profile cannot be loaded. (while using Vista)

Hello - I'm receiving the error above when trying to logon on to my computer. I've tried some of the fixes on this site and others and none of them seem to work b/c I get to a certain point and I don't have files. Examples are below:
1). I don't have another account with administrator priv (or if I do, I don't know how to get there).
2). Youtube video offers a fix by making registry edits, but with Windows 7 and once he gets to Windows NT file, current version, profile list - I don't have any of those options.
3). Another fix also suggests doing a reg edit, but I don't have the S-1-5 files with the really long numbers - I only have S-1-5 -18 and S-1-5-19.
Any suggestions on fixes within in Vista would be greatly appreciated.
Thank you!

Hi,
I know this thread is idle for some time, but I want to share the following link here, hope it can be helpful
You receive a "The User Profile Service failed the logon” error message
http://support.microsoft.com/kb/947215
Yolanda Zhu
TechNet Community Support

The User Profile Service service failed the logon. User profile cannot be loaded.

I have one Admin profile (me) and 1 guest profile (Guest)
I have followed the instructions in Microsoft KB 947215
In step 4 it says to locate the S-1-5 folders, which I have done, find the two matching file numbers and change the .bak/ba extensions. Problem is I have 4 folders and I am not sure which to rename. If I try to add the .ba extension on the file named
S-1-5-21-803116559-3522019405-271708535-1001 I receive an error :
The Registry Editor cannot rename S-1-5-21-803116559-3522019405-271708535-1001. Error while renaming key.
Have I picked the wrong file to rename? Please advise. Hopefully I have provided sufficient information. If not please advise.
Here is a list of the folders, and their respective ProfileImagePath and State information:
S-1-5-18
= Value name: ProfileImagePath Value data: %systemroot%\system32\config\systemprofile
        = Value name: State Value data: 0
S-1-5-19
= Value name: ProfileImagePath Value data: C:\Windows\ServiceProfiles\LocalService
        = Value name: State Value data: 0
S-1-5-20
= Value name: ProfileImagePath Value data: C:\Windows\ServiceProfiles\NetworkService
        = Value name: State Value data: 0
S-1-5-21-803116559-3522019405-271708535-1000
= Value name: ProfileImagePath Value data:C:\Users\UpdatusUser
        = Value name: State Value data: 0
S-1-5-21-803116559-3522019405-271708535-1001
= Value name: ProfileImagePath Value data:C:\Users\TEMP
        HAS NO STATE INFO
S-1-5-21-803116559-3522019405-271708535-1001.bak
= Value name: ProfileImagePath Value data:C:\Users\me
        = Value name: State Value data: 8000
S-1-5-21-803116559-3522019405-271708535-501
= Value name: ProfileImagePath Value data:C:\Users\Guest
        = Value name: State Value data: 80

Hi,
If you want to modify the registry, you must have administrator privilege.
Since no other administrator account in your computer, you may have to active the built-in administrator account.
For detail steps, please refer to the similar thread.
I receive error message: The user profile service failed the logon. User profile cannot be loaded
http://answers.microsoft.com/en-us/windows/forum/windows_7-security/i-receive-error-message-the-user-profile-service/38844b82-a2c1-4fa2-9802-a5318d6f7831?auth=1
Regards,
Ada Liu
TechNet Community Support

The User Profile Service service failed the logon. the user profile cannot be loaded

I have been runnung Vista home premium with no problems for some time. Now I want to add a second user. Each time I create a new user and then try to logon as the new user, I get this message:
The User Profile Service service failed the logon. the user profile cannot be loaded.
Other answers I have found relate to corrupted administrator accounts but that is not the problem I have.
What can I do to enable the use of other users on this computer?

Hi,
Thank you for posting in Microsoft TechNet Forum.
First of all, for further troubleshooting, may I ask some questions:
1. How did you create a new user? Is it a account belonged to administrator group or standard user group?
2. Does this issue occur with the current user? Do you receive any error code?
Based on my research, you can visit the following Microsoft KB on User Profile Service (ProfSvc) issue.
Error message when you log on to a Windows Vista-based computer by using a temporary profile: "The User Profile Service failed the logon. User profile cannot be loaded"
http://support.microsoft.com/kb/947215
Meanwhile, to share an article on the Error "The User Profile Service failed the logon. User profile cannot be loaded."
http://www.vistax64.com/tutorials/130095-user-profile-service-failed-logon-user-profile-cannot-loaded.html
Note: This response contains a reference to a third party World Wide Web site. Microsoft is providing this information as a convenience to you. Microsoft does not control these sites and has not tested any software or information found on these sites; therefore, Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there.
Hope this helps. Thanks.

"User Profile Service service failed the logon. User profile cannot be loaded."

I just spend a long time fighting this problem and wanted to share how I fixed.
I was seeing this error on a Win7 standalone system (local profiles, not logging into a domain). I had two profiles on it that worked fine, but if I tried to create a new profile, I would be unable to logon to it and would get the "User Profile Service
failed the logon" message.
I tried the steps in KB http://support.microsoft.com/kb/947215 but they did not fix the problem.
After looking through the event logs, I found the following 1509 error in the Application log:
Windows cannot copy file
\\?\C:\Users\Default\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup0.sqm to location
\\?\C:\Users\TEMP\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup0.sqm. This error may be caused by network problems or insufficient security rights.
DETAIL - Access is denied.
After binging iesqmdata_setup0.sqm I ran across this article:
http://social.technet.microsoft.com/Forums/en-US/w7itprogeneral/thread/e87aafae-c3aa-48df-b188-0ba161fcb9c7
The suggestion there:
"I suggest you check the Advanced Security Settings for the C:\Users\Default folder. Ensure you check the box "Replace all child object permission with inheritable permissions from this object"."
Fixed this problem for me. I am now able to logon with the newly created accounts just fine.
Hopefully this will help others as well!

Hi,
Thanks for sharing. We really appreciate your time and efforts. Hope your experience will help other community members facing similar problems.
Regards,
Leo
Huang
TechNet Subscriber Support
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TechNet Subscription user and have any feedback on our support quality, please send your feedback
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How can I recover from Windows login failure: User Profile Service failed the login

I have Boot Camp installed on a separate partition on a MacBook Pro, late 2011 model. I have Mavericks installedd (10.9.1). I use, variously, both Parallels and VM Fusion to access the BootCamp installation of Windows 7.
Except for having recently installed updates of both VMFusion and Parallels, I got this failure message when trying to login to Windows:: The User Profile Service failed the logon. User profile cannot be loaded.
I had just been on Windows a few moments previously to access a business site that only accepts IE. Appreciate any useful insight on dealing with this issue without having to totally replace the BootCamp installation. A lot of the suggestions on Microsoft Windows repair sites are either incomprehensible or don't seem applicable.

Same problem here. Windows 7 support gives several so-called fixes (including regedit tweaks, eliminating the blocked user account), but all require access to that partition. So far as I know, I have only one user, since this is my personal computer -- unless there is some sort of default "administrator" logon.
Windows support says the problem might be caused by antivirus software running while we try to logon, but this problem has never happened to me before, and I have not made anti-virus changes (maybe AVG or Avast did so automatically)
I tried to access regedit through Finder, but get a garbled text-edit with the message that regedit cannot be opened by DOS.
So I wonder (a) is there a default admin logon? (b) Can we tinker with the settings inside Windows from Finder, or (c) how else can we get into Windows?
My setup: Macbook Pro (Fall 2010), 10.6.8, boot camp, Windows 7.

User Profile Service failed the logon. User profile cannot be loaded

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