User rights for creating a notification

Some of our users do not have the right to create personal notifications.
The specific user is in an user role "Incident Resolver", and as I read it on TechNet (Link), users in this role should have the right to make personal notifications.
Any hints would be appreciate.
Patrick Wahlmüller

This is what we tried:
When to notify: When an object oft he selected class is updated
Targeted class: Incident
Managementpack: tried both: custom and Service Manger Incident Management Configuration Library
Group: no selection
Criteria: tried both: empty & assigned to.username equals username
E-Mail template: custom
Error message on “create”: The user SCSMTest does not have sufficient permission to perform the operation.
Giving the user admin rights => create runs. So it is on the security Settings.
Patrick Wahlmüller

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