User's portal logoff window is BLANK.

Hello. Has anyone experienced this issue?
We have a user that is seeing a blank pop-up window when she clicks the Log Off button in the portal. She is the only user experiencing this issue.
She is using Windows XP, IE version 8.0.600.
The portal is a part of NW 7.01 SP8.
When she clicks "Log off", a small browser window pops up. The content area is blank, and the title bar of the browser just says "-- Webpage Dialog".
I have had her restart her brower, clear her IE cache, and even restart her computer.
I have a user near me also running IE 8 on a windows 7 machine and his is working fine.
Any ideas?
(I realize this is probably something to do with her machine, or her browser, and [probably] not a problem with the portal itself.)

Dear Adam,
have you checked OSS messages to know if they mention any compatibility issues ?
you could also try using a tool like HTTP Watch to detect where is that popup coming from.
what about the popup itself, does it show any script error ?
can you look into its HTML source to know a little bit more of its origin perhaps.
These are just some tips of what I would do for initial troubleshooting.
Kindest Regards
/Ricardo Quintas

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Edited by: Cengiz Türkoglu on Feb 5, 2010 8:39 PM
Edited by: Cengiz Türkoglu on Feb 5, 2010 8:39 PM

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User's portal logoff window is BLANK.

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