User's sent messages missing

a user complained to me that his sent mail before a certain date had gone missing.
this happens to coincide with the date i ran an imsbackup - which backs up to an nfs mount (that has been acting weird lately -not sure if this is relevant)
anyway - what should i do - mboxutil, recontruct? should i look on the filesystem for the files. can i run these commands only his mailbox only?
thanks for any detailed info.
s7

Thank you both for all the info.
Good to know I didn't hurt anything with the
reconstruct -r -f
you said when applied globally - if applied to a
single user is it then problematic?Nope, not a problem. That's why we offer the ability.
>
to look at the disk - what and where should i look?
how can i find the user's folder easily? they seem
to be burried in lots of numeric subfolders ...Yes, the user's mailbox is buried.
we provide a "hashdir" utility to tell you where to look.
hashdir uid
will give the number subdirs to the user's mailbox. It is case sensitive.
>
how might i know if my disks are having trouble?
iostat? ??var/adm/messages
>
it may have been the user, but he said no. and it did
coincide w/ my imsbackup ...I can't imagine any mechanism where an imsbackup would remove messages from the store.
>
i didn't manipulate the store files.
I was able to copy the backup off this old Snap
appliance over to a much newer Snap appliance. I was
then able to imsrestore the messages in the folder he
said were gone. good
>
For some reason on the older device, Solaris9 got RPC
can't decode errors when trying to imsrestore - but
not on the new - I tried forcing older versions of
nfs, different protos, etc. but in the end it became
easier to copy the file using windows to the new
server, and then set up the new mount.
so far, it's only been this one user, and it did
coincide w/ when i ran imsbackup (to the old/bad nfs
mount -in any event, it apparently wrote the backup
file fine).That's a very good thing. . .
>
i am using:
/opt/SUNWmsgsr/sbin/imsbackup -f- / > /nfs-back/
w/o the space following the f ...
suppose i better change that. my backup file is 1.5gb.

Similar Messages

Snow Leopard 10.6.1 IMAP Sent Messages Missing! Where are they?

I upgraded to 10.6 from 10.5 and everything was fine apart from push to the iPhone! In an effort to get it all working I decided to do a clean install, so backed up my mail accounts (which should now be in one place in 10.6) and everything else + made disc image etc. However, after doing the clean install, and reconnecting the backed up email accounts, I can only see the mails in the inbox. There are no emails in the sent messages! I have looked in the mail account folders and can’t see anywhere that sent messages are stored. I have also since the clean install created new users and sent emails to see if anything arrives in that users mail store, and nothing comes in that I can see, but they can see the newly sent message in their sent folder! Only sent messages prior to the re-install are missing. I have the old install of the server backed up, so I can access them if I knew where to get them from.
Where are sent messages stored? It looks like they are going to some other location on the server rather than the specified location in mail prefs.
Has anyone else experienced this, or have any advice.
Cheers

Hi, I used ditto (as root) to back up all the folders from /var/spool/imap/dovecot/mail/ and then to restore them – however, they are now in a new location on a separate drive which the mail prefs are pointing too. I have checked to see if anything is going into /var/spool/imap/dovecot/mail/ and nothing is there – which is correct.
I have also checked permissions and they are fine.
If this was a brand new install it would all be working as normal – I can see new sent messages, just not the old ones or old folders that users might have made.
However there is no folder in the UID’s called Sent Messages – even with new accounts! The only folders are "cur" (received mails), "new" and "tmp". I have no idea where the sent messages are being saved too (old or new)! I was expecting a folder within the UID’s with the sent messages inside.

Sent messages missing 'Message Status' link

I have a problem and am curious if other Apple Mail users are seeing this issue.
I have just migrated from Entourage about a week ago and am confused by how message linking works. While I miss the 'Message History' available in Entourage, I assumed that the links that only appear in the 'Message Status' column in list view of a mailbox would achieve a similar effect in allowing me to connect incoming and outgoing replies in a conversation, no matter what folder they are contained in (Inbox, Sent, or a local folder for sorting).
I see links in messages in my Inbox as well as local folders I have sorted messages into, but for some reason there are no links in my Sent Mail folder. That column is blank, making a chain of conversation break as I try to traverse an email conversation.
Is this normal, or is my database somehow corrupted? If there is corruption can it be repaired?
Thanks.

It doesn't mean the mapping is correct. If it's sent through the server and you have it set to store sent messages on the server, then the server is coping it to the folder. If it isn't showing in Mail, then it's probably not mapped correctly.
Check the exchange folder in the sidebar. If it isn't expanded, put the cursor over it until show appears. Then click show to expand the folder. If the Sent Items is listed under it, highlight it and choose Use This Mailbox For: Sent under Mailboxes in the menu.

Exchange Account "Sent" messages missing

Hi All,
On Lion Mail (5.2) I have an Exchange (2010) account and everything is working well other than my "Sent" messages folder. There are many messages in my "Sent Items" folder in webmail (as well as when connected with other mail clients, Outlook, Evolution etc.) that do not show up in my "Sent" folder in Mail.app. Interestingly, when I send a message with Mail.app, it drops it in the "Sent" folder, and these show up just fine in webmail, so the "Sent" --> "Sent Items" mapping appears to be correct. Is there any way that I can get all of my sent messages to show up correctly? Thank you!

It doesn't mean the mapping is correct. If it's sent through the server and you have it set to store sent messages on the server, then the server is coping it to the folder. If it isn't showing in Mail, then it's probably not mapped correctly.
Check the exchange folder in the sidebar. If it isn't expanded, put the cursor over it until show appears. Then click show to expand the folder. If the Sent Items is listed under it, highlight it and choose Use This Mailbox For: Sent under Mailboxes in the menu.

Sent messages suddenly missing

So this morning I went back to look at an old message (Dec 2014) in my Sent folder to get some information out of it and it would not open, just showed blank screen.
No other issues that have been noted and Sent folder was working last week.
I double checked all my settings, all set correctly, as in....Save all, no delete, save to Sent etc....
I went and compacted the folder, and now it says it has 29 messages in the folder, it had over 2000 before!
I tried deleting the MSF, and rebuilding still at 29. Trash did the same, it had a large amount of messages and now is under 150.
Basically anything in Sent or Trash before Feb 20th 2015 is missing.
I am in dire need of a fix, these emails are extremely important!
Thanks in advance

Thomas A Reed wrote:
Then your sent messages have not been saved on the GMail server, so deleting the account and re-creating it will not help. If that setting was changed recently, you may have them on the server, though, so log on to GMail via the web site and check to be sure.
As to where they went, I don't know. You could try rebuilding the mailbox (Mailbox -> Rebuild), but if that doesn't fix it, and they're not on the server, then you're out of luck unless you've got those messages in a backup. If you haven't been backing up, they're gone.
Sorry, I didn't make myself clear. The reason I posted this under Apple Mail is because there is no problem at the GMail end, all the messages are there.

Sent Mail Messages Missing

I'm trying to do some detective work. I'm not sure what could have caused this, but this morning I discovered that all email messages that I sent after February 24 have disappeared.
Yesterday evening I ran MacScan, which I have configured to scan my Home folder in search of spyware and tracking cookies. I've run it previously every month, and all it has ever reported finding were a dozen or so tracking cookies; never any spyware, and there had never been any problems. Last night, it found only 14 tracking cookies; nothing else, and I instructed MacScan to isolate them. Then I quit MacScan.
After that, I ran TechTool Pro's Protection Setup, which copies directory structure data from each of my four drives to each other for safety. Then I ran Diagnostics, which checks the drives. Protection and Diagnostics run every night, with never a problem.
After that I did my regular nightly backup using Deja Vu, which includes copying my entire Home/Library/Mail folder to an external drive.
And this morning, as I said, *+everything in Mail appears fine with the exception of the missing Sent messages after February 24+*. I realize, of course, that if this was caused by something I ran prior to the backup being done, then my backup is also missing those Sent messages.
Any ideas?
Thanks.

Well, BD, this may just leave you scratching your head in wonder.
In my Home/Library/Mail folder, I located the appropriate email account folder. Inside it are the folders we're accustomed to seeing: Deleted Messages.mbox, Drafts.mbox, INBOX.mbox, Sent Messages.mbox, and a file called 'MessageUidsAlreadyDownloaded2.'
Despite the fact that there are 986 messages showing in Mail's Inbox, the INBOX.mbox folder contains only FIVE messages (inside the INBOX 'Messages' folder). Yes, just 5. And, despite the fact that there are 15 messages showing in Mail's Drafts box, the 'Messages' folder inside the Drafts.mbox has only ONE message in it. Similarly, ... WAIT JUST A @#$%^&* MINUTE HERE....
I have just come back from running some errands. Prior to leaving, I had quit Mail and put the G4 to sleep. Now, all the previously missing messages (some 400 or so) are back. However, clicking on any of the messages composed and sent prior to running MacScan displays the following text: "*+The message... has not been downloaded from the server. You need to take this account online in order to download it.+*"
But the 'Messages' folder inside the Sent Messages.mbox contains only TWO messages. And what I described two paragraphs earlier is still true. How can Mail display messages that aren't even present in the corresponding folders?
Wow... I am stumped.

Upon opening Mail this morning to check when I'd sent a draft I wrote yesterday, I noticed all my sent messages are missing.

Upon opening Mail this morning to check when I'd sent a draft I wrote yesterday, I noticed all my sent messages are missing. I had mail dating back ten years in there. When I go to Time Machine to restore, only today's Sent Mailbox is available. Time Machine has been backing up seamlessly for months, so there should not be a problem finding a backup. What's going on and how do I restore the Sent Mailbox?
I am using 10.7.4 on a MacBook Pro
Laura

Unless your TM drive is messed up, the backups should be there. So relax a bit.
The mail is stored in your Home Library folder, not the hard drive Library folder. The Home Library folder is hidden in Lion. To get to it, select Go in the Finder and hold the option key down. Select Library in the submenu. A Finder window will open up in your Home Library.
From there, you will navigate to the Mail folder, then V2 folder. All main mailboxes for each account will be in their account folder. There is another folder called Mailboxes which will store all local folders.
If you select the V2 folder in the Finder window, then enter TM, you should be able to go back into time.
Before doing anything else, first open Disk Utility and verify that your hard drive is OK.
If it is, go into the hard drive and navigate to the Home Library/Mail/V2 folder. Open each mail account and click on the mailbox your messages were in, like the inbox. See if the messages folder contains messages.
I just want you to see if the mailboxes are in the account folders and that they contain data. If so, we will continue from there. There's no use in trying to restore if there are problems just yet. Let's verify this first, then we will proceed.

When deleting a user created folder from On My Mac in Mac Mail the sent messages that are part of conversations that reside there are not deleted, only the received mail gets deleted.

When deleting a user created folder from On My Mac in Mac Mail the sent messages that are part of conversations that reside there are not deleted, only the received mail gets deleted. Any way for both the received and sent mail that resides there to be deleted?
I create a lot of project folders where i keep all my conversations regarding the project. Once the project is finished i would like to just delete the folder and get rid of all the emails associated with it but when i delete the folder i've noticed that only received messages are deleted. Now I am stuck trying to sort through my sent folder for messages that were returned there after the conversations was supposedly deleted.

Mail/Preferences/Viewing - un-check include related messages, delete the folder, then go back and reset yo include.

Is there any way i can let another iphone user view my recieved and sent messages?

Is there any way i can let another iphone user view my recieved and sent messages?

Of course. Just show them your phone screen, and let them browse through your messages - the same way you would do so yourself.

Moving mail users to IMAP from POP. Issues with sent messages disappearing

Our mail server has been working well for several years, running currently on Mac OX 10.4.10 (Xserve G5). All user accounts have always been setup for pop and imap in WGM but we have just recently started to move client settings to IMAP. No changes to the mail settings in server admin except opening the firewall to include port 993 for imap ssl.
The issue is that all users appear to loose the sent mail records when using the apple mail apps. After a message has been sent, the message record stays in the Apple generated sent box for that account and then disappears (presumably after syncing with the server).
The mail app "account" settings shows that sent messages are to be stored on the server and never to be deleted (in mailbox behavior).
If you do a "get info" on the mailbox,sent messages don't show on the server either under "Sent". I also created an additional mailbox "Sent Messages" to be used as sent mailbox location. mailbox shows up on the server, but no mail is added when sent from the apple mail app.
Now, I would have assumed this to be an issue of the client app, but the behavior is consistent across several machines and also on new mail app configurations.
When using Entourage with the same account however, the server works as anticipated and all sent messages are stored on the server (in the "Sent Messages" box). Any Entourage sent messages also show up in the "Sent Messages"mail box of the apple mail apps.
When using iphones, the behavior is somewhat unclear. The iphone mail settings (under advanced) show the "server" selected ("Sent Messages") for sent mail, yet the actual iphone mail app lists that folder as just "Sent". When sending messages, that mailbox shows the Entourage sent messages and iphone sent messages, but the iphone messages never appear on the server.
This only happens on sent messages; inbox, drafts, deleted and junk mail boxes work perfect. This also happen on any imap client account I setup, not just a specific one.
Any suggestions? Any setting I am overlooking? Using Entourage for all users is not an option...
Thanks for any help...

Please see my post and how it was resolved:
http://discussions.apple.com/thread.jspa?threadID=1181356&tstart=0
When I had that issue, I tried using Apple Mail app and noticed that Sent Mails are getting lost. Try sending an email using WebMail. You might see similar "Permission Denied" error. Try restarting the server and see if the issue still exists.

Gmail Sent Mail messages missing

I use Apple Mail for my GMail iMap account and I am suddenly missing the last 6 months Sent messages. Given that it's iMap, would it be safe to just delete the account and reenter it in the hope that the problem then just comes out in the wash.

Thomas A Reed wrote:
Then your sent messages have not been saved on the GMail server, so deleting the account and re-creating it will not help. If that setting was changed recently, you may have them on the server, though, so log on to GMail via the web site and check to be sure.
As to where they went, I don't know. You could try rebuilding the mailbox (Mailbox -> Rebuild), but if that doesn't fix it, and they're not on the server, then you're out of luck unless you've got those messages in a backup. If you haven't been backing up, they're gone.
Sorry, I didn't make myself clear. The reason I posted this under Apple Mail is because there is no problem at the GMail end, all the messages are there.

Old sent messages from 2 years ago are missing!

I've been using Apple Mail for years, never reallyneeded to go back for any reason. But I'm now searching for a message I sent back 2 years ago. Although it seems that my sent items only go back to just over a year! I always assumed that would remain there until I files them. Does anyone know how I can retrieve my old sent messages?

I would try the Rebuild command. Your mail database may have been messed up.

Missing Sent Messages in Mail 2.1.3

In Mail 2.1.3 on OS 10.4.11 the sent messages just disappeared on my POP accounts. The emlx files are not in the Library/Mail/account/Sent Messages mbox. Is there a way to find them or are they gone premanently? I have tried rebuilding the mailboxes, restarting, searching the hard drive for them. All mailboxes are set to never automatically delete. The messages are just gone. Any help?

Yes, you can quit Mail then move those back.
It does sound like they're really gone then.
I'd get EasyFind...
http://www.macupdate.com/info.php/id/11076
Here's a direct download link to EasyFind 4.0 which runs in 10.3.9 & up...
http://www.devon-technologies.com/files/legacy/macosx1039/EasyFind.dmg.zip
From this page,
http://www.devon-technologies.com/support/faqs.php?p=default&cat=19
Freeware applications:
    * EasyFind 4.0
    * PhotoStickies 5.6
    * ThumbsUp 4.3
    * XMenu 1.8
http://www.versiontracker.com/dyn/moreinfo/macosx/8707
Use it to search your whole drive for case insensitive & show invisibles...
.emlx
(dot ee em el ex)

Missing sent messages in PC suite after installing...

When i use pc suite to sent sms there is no copy found en the sent messages folder.
I checked the FAQ's and settings but nothing found yet.

My mistake sorry.
I thought the 6301 was an S60 handset, but it isn't, it is in fact Series 40 5th Edition, Feature Pack 1.
I'm not sure why you are getting that problem then, have you tried checking for phone software updates?
Shunts...
I will mostly be communicating with a Nokia E72 Zodium Black
Nokia E72-1 with Vr 051.018.207.04 Software
If this post helped... Add some kudos!!

New User Question - How to Sync Sent Messages from Bold 9700

I am running BlackBerry Desktop Manager 5.0.1.37 and the 'Reconcile Email Messages' option is disabled and 'Email' is not mentioned in 'Configure Sync'. I have a BlackBerry non-enterprise data plan with my carrier. My computer is running XP PRO sp3 and Office 2007 is installed My question is how do I sync the sent messages from my Bold 9700 back into Outlook 2007? Thank you in advance.
Solved!
Go to Solution.

allanc wrote:
An alternative (for me) would be to *always and automatically* send a bcc to a specifc address of all my sent messages.
I cannot locate this option in the documentation.
Does it exist?.
Yes, in your BIS account setup for that email address. Edit the setup and you will see at the bottom a checkbox to automatically BCC messages.
Then, on your Outlook, set a filter for your incoming messages from yourself to be re-directed to your sent folder.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

User's sent messages missing

Similar Messages

Maybe you are looking for