User Status dont wan't update ( Urgent )

Question

dear all,
i have some problem with status in nofication.
the case is :
The key user do the transaction with Tcode DNOTIFWL to change status with <b>Complete Status</b> than save the transaction.
and then, the key user do the transaction with tcode CRM_DNO_Service_Monitor, if we display the notification status still <b>Customer action</b>, basiclly the key user aleardy change the status on notification to the <b>complete</b>, with transaction DNOTIFWL.
my question is, how to fixed the problem with user status ?
thanks for your help
rgds
echo

Answer 1

Hi Liam,
In the Program MV45AFZZ in the FORM userexit_save_document
you use the following fn module to change the user status
'STATUS_CHANGE_EXTERN'
Example
IF t180-trtyp = 'H'.  "Only creation time
  READ TABLE xvbap WITH KEY matnr = c_matnr.
  IF sy-subrc = 0.  "If above material exist then change status
    LOOP AT xvbap WHERE cuobj NE space
                   AND  matnr =  c_matnr.
      l_objnr = xvbap-objnr.
      CALL FUNCTION 'STATUS_CHANGE_EXTERN'
        EXPORTING
          objnr               = l_objnr
          user_status         = 'E0013'  "Send ej IDOC
          set_chgkz           = 'X'
        EXCEPTIONS
          object_not_found    = 1
          status_inconsistent = 2
          status_not_allowed  = 3
          OTHERS              = 4.
    ENDLOOP.
  ENDIF.
  sy-subrc = 0.  "Restore the previous condition
ENDIF.
Reward if helpful *********