User Tracking Acquisition finds 0 End Hosts & 0 IP Phones

Hello All,
I am turing to the community because I have changed settings, ran the acquisition probably 15 times but to no avail. After it completes I have:
Number of Acquisition:927
Number of host entries:0
Number of IP Phone entries:0
I have tried ping sweeps of all class c networks, by subnet, by device but always 0 end hosts. The majority of my switches are 3750 with 3 2960's. I am running Campus Manager 5.2.0 . Any suggestions?

What version of SNMP are you using? If v1/v2c, make sure you do not have a '@' in your community strings. If using SNMPv3, make sure you have configured contexts for each VLAN on the switches. For example:
snmp-server group v3group v3 auth context vlan-100

Similar Messages

User tracking not finding any hosts in Ciscoworks LMS 3.1

L.S.
Our test-configuration is as follows:
Application versions:
Ciscoworks LMS 3.1
Ciscoworks Common Services 3.2.0
Campus Manager 5.1.4
We have 31 managed devices in Campus Manager (data has been collected on all),
Edit: All of them show up green in the topology window.
The device are: 2 6509 cores (running IOS s72033_rp-IPSERVICESK9_WAN-M version 12.2(18)SXF8), 1 ASA firewall (running ASA-OS version 8.0.5) and 29 switches (2960 and 3560 models both running ios version 12.2(52)SE). The switches are connected as follows:
User tracking jobs are running normally, but aren't finding any end-hosts or IP phones at all (I suspect around 250-500 hosts+ on these switches)
We are running SNMP v3 on the switches and have added the following configuration items to all the switches:
snmp-server group readonly v3 auth context vlan-1
<repeat for all present snmp-contexts as shown in show snmp context output>
snmp-server group readonly v3 auth context vlan-83
Debugging is enabled in CM->Admin->Debugging Options->User Tracking Server
This is the UT.log file of the last major acquisition:
messages will remian logged to file: D:\PROGRA~1\CSCOpx\log\ut.log
2010/01/13 14:00:01 main MESSAGE ProcessInitializer: Properties will be read from D:\PROGRA~1\CSCOpx\campus\etc\cwsi\ut.properties
I= 0value *.*.*.*
I= 1value 6
I= 2value 1
2010/01/13 14:00:01 main MESSAGE DBConnection: Created new Database connection [hashCode = 10969598]
PartialOrderNode tree dump: time base = VMPSMajor
<root>
    VMPSMajor: <root>
    VMPSMajor:     VMPSMajor.GetXMLData
    VMPSMajor:         VMPSMajor.PingSweep
    VMPSMajor:         VMPSMajor.PopulateFromDCR
    VMPSMajor:             VMPSMajor.GetPortStatus
    VMPSMajor:                 VMPSMajor.GetBridgeTable
    VMPSMajor:             VMPSMajor.Sweep
    VMPSMajor:                 VMPSMajor.GetIpXlateTable
    VMPSMajor:                 VMPSMajor.GetIpv6XlateTable
    VMPSMajor:                     VMPSMajor.GenerateTable6
    VMPSMajor:                         VMPSMajor.GenerateTable
SMFunction evaluation order: time base = VMPSMajor
VMPSMajor.GetXMLData Major
VMPSMajor.PingSweep Minor
VMPSMajor.PopulateFromDCR Major
VMPSMajor.GetPortStatus Minor
VMPSMajor.Sweep Major
VMPSMajor.GetBridgeTable Minor
VMPSMajor.GetIpXlateTable Minor
VMPSMajor.GetIpv6XlateTable Minor
VMPSMajor.GenerateTable6 Major
VMPSMajor.GenerateTable Major
Time base VMPSMajor has 5 major nodes and 3 minor traversals.
log4j:ERROR No appenders could be found for category (CTM.common).
log4j:ERROR Please initialize the log4j system properly.
In classlist loader
In classlist loader processing sub classes
updation done
In classlist loader completed
2010/01/13 14:00:03 main MESSAGE DBConnection: Created new Database connection [hashCode = 12524859]
Calling default
Subnet to SubnetData Map Size :73
2010/01/13 14:01:31 DBConnecton-Reaper MESSAGE DBConnection: Closed Database connection [hashCode = 12524859]
2010/01/13 14:01:31 DBConnecton-Reaper MESSAGE DBConnection: Closed Database connection [hashCode = 10969598]
2010/01/13 14:04:50 main MESSAGE DCRDevWrapper: Closing DCRProxy
I'm slowly getting to a dead end here. What am I missing?

Well, our problem was resolved finally through a weird coincendence after having a websession with a Cisco TAC engineer (TAC case SR 613376661)
We changed the
snmp-server group readonly v3 auth context vlan-xxxx
commands in the switches to:
snmp-server group writeonly v3 auth context vlan-xxxx
that is: use the writestring in the snmp-server groups instead of the read string.
After we changed that, all of the User Tracking mysteriously started working.
As far as I know, the writestring should not be needed, but apparently it is....
Is there any explanation for this?

Ciscoworks User Tracking Acquisition Issue

Hello,
I am currently using Campus Manager 4.0.6. When I go into my User Tracking I noticed only certain subnets were discovered. How do I set it up so I will find all my subnets?
Thanks you
-M-

Your version of Campus Manager had a bug in which Data Collection would crash, thus leading to no more topology or UT updates. I highly recommend you upgrade to Campus Manager 4.0.13, then run a new Campus Data Collection followed by a new UT acquisition. You should be in good shape.

CiscoWorks LMS 4.0.1, user tracking acquisition problem.

Hello.
We are using Catalyst 3750 with 12.2(44)SE. We have two stack configured, one with IP routing enabled.
When we try to run an Acquisition Action on IP routing enabled stack, from Admin> Collection Settings> User Tracking, the system replies with an error "Failed to start acquisition: Device unreachable. Please enter a valid device".
Acquisition starts successfully when we try with the other stack.
We are going to investigate!
Any suggestions is appreciated.
Thanks.
Regards.
Andrea

You aren't using SNMP v3 perchance are you? If you are, you need to use contexts. Reference this thread.
Have you tried initiating a full data collection and been successful? Reference this thread.
If neither of these suggestions works, the latter thread linked above has some more detailed troubleshooting suggestions.
Hope this helps.

CiscoWorks LMS 4.0.1, user tracking acquisition problem on 3750 stack.

Hello.
We are using Catalyst 3750 switch stacks with software 12.2(44)SE. We have two stacks, only one with IP routing enabled.
When we try to run an Acquisition Action on this, from Admin> Collection Settings> User Tracking, the system replies with an error "Failed to start acquisition: Device unreachable. Please enter a valid device".
Device Center reports "success" on all collector status.
Acquisition starts successfully when we try with the other stack.
With LMS 4.1 demo, users acquisition runs successfully.
Any suggestions is appreciated.
Thanks.
Regards.
Andrea

Hello Andrea,
just wanted to let you know that I have fixed that for our system. I reinitated the UT Database with the following command:
/opt/CSCOpx/bin/perl /opt/CSCOpx/campus/bin/reinitdb.pl -restore -ut -all
It's important to call perl with the full path, otherwise it will completely fail.
Hope this will help you.
Greetings

LMS 4.2.4 User Tracking Acquisitions Info almost empty

Hi ,
I reinstalled lms because I had problems on the server, they are now more than a month that the new use but I have trouble seeing the hosts connected to a switch or rather I see only a few. The settings are identical to the old man all by default, but with the old man had acquired many hosts. I suggested a way to make a little troubleshooting. I attach screensshot.
Thanks Emiliano
the old had over 5000 acquisitions

When a fresh installed LMS is working properly for all the modules, like Inventory, config, fault, performance etx, it could be something on this module which is responsible for Data collection.
It doesn't have much data which can be lossed, it can be easily taken as the first step to verify and rule out any possibilites of DB not working properly.
Also, you can share :
NMSROOT\campus\etc\cwsi\portsData.xml
NMSROOT\campus\etc\cwsi\RouterData.xml
NMSROOT\campus\etc\cwsi\vlanData.xml
These files have essential entries to be used by User tracking.
-Thanks
Vinod
**Encourage contributors, RATE them. **

User tracking acquisition

Hello,
every time i try to start the User Tracking on the campus manager page i get this error :
Construction of XML data required for UT is in progress.Please try after some time
i waited 2 days.. and i still get the same error
any ideas ?
Thanks

This is a known bug (CSCtg20882 or CSCtd49439 or CSCtc49719). If you contact TAC, they can provide you patches to correct this problem.

LMS 4.0.1 and User tracking with SNMP v3

Hi! (again )
I've another problem with our new LMS 4.0.1.
We manage our devices with SNMP v3 but the user tracking don't want to work flawlessly.
I've attached an example from our SNMP configuration. Basicly it's the same in our devices.
1st the problem was that no matter what I did the User tracking didn't want to find any host. I left it and worked on something else. After 2 weeks suddenly appeard couple of thousand end host.
As earlier (LMS 2.6 or 3.2 with snmp v2) it is the same that LMS cannot differentiate normal end host and IP Phones although we have several thousand from both. But this is only one problem.
The other is that there are switches with the same IOS and SNMP configuration and from one I get the UT data and from another one I didn't get anything. Only from some 4506 (aprox. 12-15) and 6506 (2) works and we have 20+ 4506 and 10+ 6506. Not to mention the other switches (couple of houndred 2960 and 3750).
I'll be grateful if somebody could advice what to do.
Thanks
Gabor

Understanding Debugger Utility
The utility displays a report on the reasons why User Tracking failed to discover end hosts on specific ports.
In many cases, User Tracking may not perform as expected. This may be because of problems in other LMS applications. For instance LMS Server may have devices that are not discovered or inadequate VLAN discovery in Topology Services.
You can run the utility to troubleshoot problems, or provide the report and log generated by the utility when you contact TAC for help in diagnosing problems.
The debugger utility uses the data collected by LMS Server and reports the reasons for the missing ports in User Tracking.
This tool also has an SNMP component embedded which runs an SNMP query for the table as a part of verification for SNMP failure. For example, SNMP bugs in Catalyst operating system because of which User Tracking may fail to discover devices.
This generates an Action Report that you can use to analyze the data.
The Debugger Utility:
1. Checks the switch ports in a sequential order.
2. Reports violation of basic rules for each of the missing ports such as link ports and trunk ports.
3. Checks for SNMP retrieval of data, if the ports pass the validity check.
4. Generates an Action Report suggesting possible remedial actions to retrieve the valid missing ports.
Using Debugger Utility
The Debugger Utility is available at $NMSROOT/campus/bin/ (where $NMSROOT is the directory where you have installed CiscoWorks).
To run the Debugger Utility, run the command:
utdebug -switch switch-ip -port port1[,port2 ...] [-export filename]
where,
switch is the switch to which the end hosts are connected.
ports are the ports on the switch which have missing end hosts User Tracking.
-export filename specifies that the debug messages be stored in the file specified. If this option is not used, the messages are displayed on the console.
For example,
utdebug -switch 10.29.6.12 -port 5/12
utdebug -switch 10.29.100.10 -port Fa0/10
utdebug -switch 10.29.6.14 -port Gi6
Pretty sure you will find this and perhaps more in the build in help of LMS
Cheers,
Michel

User tracking problem - lms 3.2

Noticed a pretty weird one. LMS 3.2 on windows 2008.
Everything had been running normally. A while back we noticed the user tracking
tables diminishing, and found out it was due to a bug in the code we were running
on our 4500s. So we started an upgrade cycle and the tables started growing again.
UT runs fine, but there is nothing newer than Feb 25th. Even if I do a manual UT discovery
it seems to run fine, but there are no new entries in the table, or rather nothing with the
last seen date of today when I just ran it.
I did do the usual, run the logBackup script, clean some other log files, I even rebooted
the server, but it still doesn't update with any new UT entries. I have checked and can
do snmpwalks per vlan on the cam tables, so I don't believe it's anything with the switches,
I think this is something within UT or campus.
I would be happy to send up any log files that might be useful. Thanks - chris

Gaganjeet,
that's interesting (and frustrating). In the screenshot I sent yesterday, the UT count is 12500. We should be well over 13000 end hosts.
In doing a search through the UT.log, one of the IPs that is not showing up when I search user tracking is:
2011/03/28 10:02:06 EvalTask-vmpsadmin-05 VmpsAdminSMFGetIpXlateTable: router=10.255.3.130 ip=10.242.9.15
mac=00-19-99-91-a1-14 subnet=10.242.9.0 mask=255.255.255.0 vtp=PETERSACC_10.255.3.130(T) vlan=PETERS-C-USER-1
vlan Index=1709
It is clearly in the logfile. But if you refer to the attached screenshot titled peters-ut-screenshot, if I search on just 10.242, I get
"no end hosts found". This site was brought online a couple weeks ago.
The second screenshot, titled PACS-subnet, shows no end hosts found. This is due to the SW bug we found in 12.2.50-sg8 and
the entries already having been purged. This switch was upgraded to 12.2.53-sg3 on March 14th so the entries should be showing
up. I have not searched ut.log for this subnet. The bug we found with 12.2.50-sg8 was that an snmpwalk of the mac tables, per vlan,
returned nothing. With 12.2.53-sg3, an snmpwalk of the mac tables per vlan does return the mac tables per vlan.
The third screenshot is just searching on 10.255, which covers our datacenter. While there are a lot of entries, the "last seen" date
is Feb 25th. As these servers are always on, I would expect to see the last seen date as yesterday when the last ut run was executed.
I have not searched ut.log for any of these entries.
So it does indeed appear that the ut discovery finds the end hosts. But when you pull up the user tracking utility to search, there is nothing newer
than February 25th. I hope this helps.
Thanks again for the help, I appreciate it - chris

LMS 4.2 User Tracking not enabled

Hi all,
I have an issue on some switches located on remote sites.
For all switches on the main site (where LMS is located) User tracking is enabled.
For switches on the remote sites, user tracking seems not to be enabled.
This means we can't run the reclaim ports reports on them.
Discovery, Fault Discovery and Inventory are enabled,
but User tracking and Data collection are not active on these remote swithes.
How can this feature be enabled? Can't seem to find it.
Thx in advance!

Hi ,
you need not to do anything on the switch..
You need to check if for those devices "Data collection " is running fine or not
I hope the device is managed in LMS , check the device here first "Admin > Collection Settings > User Tracking > Acquisition Action"
If the device is missing then delete it and re-add in LMS and run the Data collection followed by user tracking acquisition.
Are you using SNMPv2 or SNMPv3 on those devices ?
Thanks-
Afroz

Wireless User Tracking

LMS 3.2 (W2003).
No idea about WLSE, WLC or AP's, sorry :-(
We have done a discovery, ignoring AP. They say that MAC's from wireless clients are seen from switches as a hub or switch no Cisco, and they want to see it as a UT, with their IP and MAc address from AP, is that right???
I don't know if the resolution is possible because of no idea about AP...

If you have standalone APs, then you can enable wireless user tracking directly from the APs under Campus Manager > Admin > User Tracking > Acquisition. This is enabled by default. If you have a WLSE, you can disable direct acquisition from APs, then make sure your WLSEs are in DCR with correct HTTP credentials, and Campus will automatically synchronize those users.
If, however, you are using WLC/WCS with LWAPPs, then LMS management will not be possible. Those wireless users will show up, but they will show up as being connected to the wired switch to which the LWAPPs connect (unless trunking is used, then they may not show up at all).

LMS 4.2.4 User Tracking End Host Report The system cannot find the path specified

Hello at all,
I have a problem when creating a scheduled User Tracking End Host Report.
I always get the message "The system cannot find the path specified" and the job fails.
An immediate report is successful.
I tried to change the "Report Publish Path" from "C:/Program Files (x86)/CSCOpx/" to "C:/PROGRA~2/CSCOpx/", but that did'nt worked.
Has anybody an idea?
Regards, Kerstin

Share the screenshot of the following directory :
NMSROOT\CSCOpx\campus\etc\cwsi
In case it is blank, try following :
1.Stop the services : net stop crmdmgtd
2.Take a copy of > C:/Progra~2/campus/etc/users and place it under C:/Progra~2/campus/etc/cwsi
3.Start the services : net start crmdmgtd
Please try and let me know the updates.
-Thanks
Vinod
**Encourage Contributors. RATE them.**

LMS 4.0.1 User Tracking Problem "No end hosts found"

Hi everybody,
I have problems with devices that do not appear in the user tracking utility.
These devices are a cisco WS-C4506-E with Supervisor II-Plus-10GE and two WS-C6509 with Supervisor Engine 720.
When I start acquisition for the devices I receive following message: "Device unreachable". When I try to watch the end hosts, I get following Message: "No end hosts found."
I have patched LMS 4.0.1 with CSCto06189 Patch.
Is there perhaps a solution?
Roman

400 devices - do you mean 400 end users?
Do they all use a Layer 3 default gateway that is among your discovered and managed devices?
Have you followed the steps and troubleshooting from around page 24 of this guide?

User tracking ip/host resolution how it works

I know usertacking using layer 3 devices to resolve host name/ ip address. on my case devices are behind the firewall and the devices not on my router arp table . the arp table is on firewall show the mac. however interestingly usertracking still resolve the name.the firewall is not even a cisco brand. that is very new to me and I im thinking may be i am not fully understand user tracking. can some one explain to me. thanks in advance

I've been meaning to write up a doc on how UT works. In the meantime, for layer 3 resolution, UT does a few things. Historically, it has always tried to acquire ARP entries from layer 3 devices in the network during its acquisition cycles. A layer 3 device need not be a router. It can be a 3560 switch, for example. Firewalls (even Cisco firewalls) are not supported for this. Using this layer 3 info, UT will perform a reverse lookup to get a hostname for the end host.
The next thing UT does to get layer 3 information is to listen for UTLite updates from Windows hosts. These updates will contain the MAC address of the client, the username logged into the client, and the IP address of the client. UT will not do a lookup of this information to get a hostname, however.
Finally, UT can query switches for DHCP snooping details to find an IP address. This is dependent on dynamic UT being enabled, and that the end host triggered a MAC notification trap to be sent. Of course, the switch to which the user connects must have DHCP snooping enabled. Again, UT will not perform a hostname lookup on this IP.
My guess based on what you describe is that you have some layer 3 devices in your network like 6500s, 3560s, 4500s, etc. that have some ARP entries populate, and UT is using these to get IPs. That assumes you're seeing hostnames. If you are only seeing IPs, then you could be using UTLite or dynamic UT with DHCP snooping.

LMS 4.2.3 User Tracking not discover any hosts

I have a problem wth User Tracking. Some new attatch to network devices: WS-C2960S-48LPS-L.not show me any MAC and address IP. What should I do in this case? I tried many times Acquisition Actions for this devices, but without any positive results.
From Cisco View and Devices Center all informations are properly displayed. Another devices but not this type (
WS-C2960S-48LPS-L) have a proper informations in User Tracking. About 1000 hosts I can show without problems. Only new attathc devices couldn't manage form User Tracking.
Miroslaw Skorupa

Thanks for your advice.
Now all my devices are connected in Layer View [Devices View], but User Tracking still not shows me informations from several switches about hosts. Its works like randomizer. Now 5 devices form User Tracking don't show me informations.[WS3550 2 devices and 2 WS-C2960S-48LPS-L]. In lists devices Acquisition Action i check acquisition for this 5 devices. After that acquisition complete, but User Tracking still empty ( all ports on this devices are active).
SNMP, Credentials all is good.
I try resolve this problem many days, but without results. Its semmes like a bug.
ANy propositions?

User Tracking Acquisition finds 0 End Hosts & 0 IP Phones

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