User tracking acquisition

Hello,
every time i try to start the User Tracking on the campus manager page i get this error :
Construction of XML data required for UT is in progress.Please try after some time
i waited 2 days.. and i still get the same error
any ideas ?
Thanks

This is a known bug (CSCtg20882 or CSCtd49439 or CSCtc49719). If you contact TAC, they can provide you patches to correct this problem.

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CiscoWorks LMS 4.0.1, user tracking acquisition problem.

Hello.
We are using Catalyst 3750 with 12.2(44)SE. We have two stack configured, one with IP routing enabled.
When we try to run an Acquisition Action on IP routing enabled stack, from Admin> Collection Settings> User Tracking, the system replies with an error "Failed to start acquisition: Device unreachable. Please enter a valid device".
Acquisition starts successfully when we try with the other stack.
We are going to investigate!
Any suggestions is appreciated.
Thanks.
Regards.
Andrea

You aren't using SNMP v3 perchance are you? If you are, you need to use contexts. Reference this thread.
Have you tried initiating a full data collection and been successful? Reference this thread.
If neither of these suggestions works, the latter thread linked above has some more detailed troubleshooting suggestions.
Hope this helps.

CiscoWorks LMS 4.0.1, user tracking acquisition problem on 3750 stack.

Hello.
We are using Catalyst 3750 switch stacks with software 12.2(44)SE. We have two stacks, only one with IP routing enabled.
When we try to run an Acquisition Action on this, from Admin> Collection Settings> User Tracking, the system replies with an error "Failed to start acquisition: Device unreachable. Please enter a valid device".
Device Center reports "success" on all collector status.
Acquisition starts successfully when we try with the other stack.
With LMS 4.1 demo, users acquisition runs successfully.
Any suggestions is appreciated.
Thanks.
Regards.
Andrea

Hello Andrea,
just wanted to let you know that I have fixed that for our system. I reinitated the UT Database with the following command:
/opt/CSCOpx/bin/perl /opt/CSCOpx/campus/bin/reinitdb.pl -restore -ut -all
It's important to call perl with the full path, otherwise it will completely fail.
Hope this will help you.
Greetings

Ciscoworks User Tracking Acquisition Issue

Hello,
I am currently using Campus Manager 4.0.6. When I go into my User Tracking I noticed only certain subnets were discovered. How do I set it up so I will find all my subnets?
Thanks you
-M-

Your version of Campus Manager had a bug in which Data Collection would crash, thus leading to no more topology or UT updates. I highly recommend you upgrade to Campus Manager 4.0.13, then run a new Campus Data Collection followed by a new UT acquisition. You should be in good shape.

LMS 4.2.4 User Tracking Acquisitions Info almost empty

Hi ,
I reinstalled lms because I had problems on the server, they are now more than a month that the new use but I have trouble seeing the hosts connected to a switch or rather I see only a few. The settings are identical to the old man all by default, but with the old man had acquired many hosts. I suggested a way to make a little troubleshooting. I attach screensshot.
Thanks Emiliano
the old had over 5000 acquisitions

When a fresh installed LMS is working properly for all the modules, like Inventory, config, fault, performance etx, it could be something on this module which is responsible for Data collection.
It doesn't have much data which can be lossed, it can be easily taken as the first step to verify and rule out any possibilites of DB not working properly.
Also, you can share :
NMSROOT\campus\etc\cwsi\portsData.xml
NMSROOT\campus\etc\cwsi\RouterData.xml
NMSROOT\campus\etc\cwsi\vlanData.xml
These files have essential entries to be used by User tracking.
-Thanks
Vinod
**Encourage contributors, RATE them. **

User Tracking Acquisition finds 0 End Hosts & 0 IP Phones

Hello All,
I am turing to the community because I have changed settings, ran the acquisition probably 15 times but to no avail. After it completes I have:
Number of Acquisition:927
Number of host entries:0
Number of IP Phone entries:0
I have tried ping sweeps of all class c networks, by subnet, by device but always 0 end hosts. The majority of my switches are 3750 with 3 2960's. I am running Campus Manager 5.2.0 . Any suggestions?

What version of SNMP are you using? If v1/v2c, make sure you do not have a '@' in your community strings. If using SNMPv3, make sure you have configured contexts for each VLAN on the switches. For example:
snmp-server group v3group v3 auth context vlan-100

LMS 4.2 User Tracking not enabled

Hi all,
I have an issue on some switches located on remote sites.
For all switches on the main site (where LMS is located) User tracking is enabled.
For switches on the remote sites, user tracking seems not to be enabled.
This means we can't run the reclaim ports reports on them.
Discovery, Fault Discovery and Inventory are enabled,
but User tracking and Data collection are not active on these remote swithes.
How can this feature be enabled? Can't seem to find it.
Thx in advance!

Hi ,
you need not to do anything on the switch..
You need to check if for those devices "Data collection " is running fine or not
I hope the device is managed in LMS , check the device here first "Admin > Collection Settings > User Tracking > Acquisition Action"
If the device is missing then delete it and re-add in LMS and run the Data collection followed by user tracking acquisition.
Are you using SNMPv2 or SNMPv3 on those devices ?
Thanks-
Afroz

Wireless User Tracking

LMS 3.2 (W2003).
No idea about WLSE, WLC or AP's, sorry :-(
We have done a discovery, ignoring AP. They say that MAC's from wireless clients are seen from switches as a hub or switch no Cisco, and they want to see it as a UT, with their IP and MAc address from AP, is that right???
I don't know if the resolution is possible because of no idea about AP...

If you have standalone APs, then you can enable wireless user tracking directly from the APs under Campus Manager > Admin > User Tracking > Acquisition. This is enabled by default. If you have a WLSE, you can disable direct acquisition from APs, then make sure your WLSEs are in DCR with correct HTTP credentials, and Campus will automatically synchronize those users.
If, however, you are using WLC/WCS with LWAPPs, then LMS management will not be possible. Those wireless users will show up, but they will show up as being connected to the wired switch to which the LWAPPs connect (unless trunking is used, then they may not show up at all).

LMS3.2 - Campus User Tracking - Configure Subnet Acquisition

Hi,
under
"Campus User Tracking - Aministration - Acquisition - Configure Subnet Acquisition"
Then I have the window with "Perform subnet based acquisition", there is the list with "Available Subnets"
1. From where are coming these subnets?
2. Where can I configure this list, add/delete subnets?
Regards Marcus

These subnets come from the routers that Campus Manager is managing. You cannot manually add subnets to this list. They will be discovered automatically from the devices managed by Campus.

User tracking not finding any hosts in Ciscoworks LMS 3.1

L.S.
Our test-configuration is as follows:
Application versions:
Ciscoworks LMS 3.1
Ciscoworks Common Services 3.2.0
Campus Manager 5.1.4
We have 31 managed devices in Campus Manager (data has been collected on all),
Edit: All of them show up green in the topology window.
The device are: 2 6509 cores (running IOS s72033_rp-IPSERVICESK9_WAN-M version 12.2(18)SXF8), 1 ASA firewall (running ASA-OS version 8.0.5) and 29 switches (2960 and 3560 models both running ios version 12.2(52)SE). The switches are connected as follows:
User tracking jobs are running normally, but aren't finding any end-hosts or IP phones at all (I suspect around 250-500 hosts+ on these switches)
We are running SNMP v3 on the switches and have added the following configuration items to all the switches:
snmp-server group readonly v3 auth context vlan-1
<repeat for all present snmp-contexts as shown in show snmp context output>
snmp-server group readonly v3 auth context vlan-83
Debugging is enabled in CM->Admin->Debugging Options->User Tracking Server
This is the UT.log file of the last major acquisition:
messages will remian logged to file: D:\PROGRA~1\CSCOpx\log\ut.log
2010/01/13 14:00:01 main MESSAGE ProcessInitializer: Properties will be read from D:\PROGRA~1\CSCOpx\campus\etc\cwsi\ut.properties
I= 0value *.*.*.*
I= 1value 6
I= 2value 1
2010/01/13 14:00:01 main MESSAGE DBConnection: Created new Database connection [hashCode = 10969598]
PartialOrderNode tree dump: time base = VMPSMajor
<root>
    VMPSMajor: <root>
    VMPSMajor:     VMPSMajor.GetXMLData
    VMPSMajor:         VMPSMajor.PingSweep
    VMPSMajor:         VMPSMajor.PopulateFromDCR
    VMPSMajor:             VMPSMajor.GetPortStatus
    VMPSMajor:                 VMPSMajor.GetBridgeTable
    VMPSMajor:             VMPSMajor.Sweep
    VMPSMajor:                 VMPSMajor.GetIpXlateTable
    VMPSMajor:                 VMPSMajor.GetIpv6XlateTable
    VMPSMajor:                     VMPSMajor.GenerateTable6
    VMPSMajor:                         VMPSMajor.GenerateTable
SMFunction evaluation order: time base = VMPSMajor
VMPSMajor.GetXMLData Major
VMPSMajor.PingSweep Minor
VMPSMajor.PopulateFromDCR Major
VMPSMajor.GetPortStatus Minor
VMPSMajor.Sweep Major
VMPSMajor.GetBridgeTable Minor
VMPSMajor.GetIpXlateTable Minor
VMPSMajor.GetIpv6XlateTable Minor
VMPSMajor.GenerateTable6 Major
VMPSMajor.GenerateTable Major
Time base VMPSMajor has 5 major nodes and 3 minor traversals.
log4j:ERROR No appenders could be found for category (CTM.common).
log4j:ERROR Please initialize the log4j system properly.
In classlist loader
In classlist loader processing sub classes
updation done
In classlist loader completed
2010/01/13 14:00:03 main MESSAGE DBConnection: Created new Database connection [hashCode = 12524859]
Calling default
Subnet to SubnetData Map Size :73
2010/01/13 14:01:31 DBConnecton-Reaper MESSAGE DBConnection: Closed Database connection [hashCode = 12524859]
2010/01/13 14:01:31 DBConnecton-Reaper MESSAGE DBConnection: Closed Database connection [hashCode = 10969598]
2010/01/13 14:04:50 main MESSAGE DCRDevWrapper: Closing DCRProxy
I'm slowly getting to a dead end here. What am I missing?

Well, our problem was resolved finally through a weird coincendence after having a websession with a Cisco TAC engineer (TAC case SR 613376661)
We changed the
snmp-server group readonly v3 auth context vlan-xxxx
commands in the switches to:
snmp-server group writeonly v3 auth context vlan-xxxx
that is: use the writestring in the snmp-server groups instead of the read string.
After we changed that, all of the User Tracking mysteriously started working.
As far as I know, the writestring should not be needed, but apparently it is....
Is there any explanation for this?

Campus manager user tracking problem

Hi We are using LMS 3.0.1 and the campus manager verson is 5.0.2. We have two subnet which are used for the management ip of switch kept in two different geographical areas. I have made the entry of all devices kept in both subnets and all the devices are know device in DCR, RME and DFM. also after data collection the devices are shown in campus manager database. But I am not able to learn the end host details of the hosts connected to one of our segment.
even if the perticular subnet is not appearing in "campus user tracking" as well as the devices belongs to the subnet. but I am getting all end host details from the second subnet.
please help.

Hi clarke,
i have updated the cm to the latest but still it did not learn. Later i added the 10.188.7.x ip addresses manually in the discovery settings instead of " *.*.*.* " - ip range. Now i am able to see these devices in topology view > layer 2 veiw as connected devices & not seen in unconnected..
Now i need to see the hostname, ip address etc details of these segments in UT acquisition window.... Secondly in topology view, the core switch is showing in "?" question mark symbol. This device is WS-C6509-E (sup-bootdisk:s72033-ipbase-mz.122-33.SXH3a.bin). I tried to delete this device from common services and added it again, there i selected "ws-c6509", i did not see the " ws-c6509-E".
in Cisco site, the serial number of the device is showing as the device "VS-C6509E-S720-10G"
Can u pls help me on this..
regards
rajesh

User Tracking in LMS 3.0.1

Hello Clark,
I have read the user guide for the CM 5.0 for Tracking users and also i have read the Understanding UTLite,I can't see the users login???
what can be the possible reason i have missed.
Thanks

Hello Clarke,
The domain administrator made a mistake in specifying the details in DC,i just added,I have less windows knowledge,where to find the logon scripts files for step 3 in windows 2003 server.as per the campus manager user guide .
Edit the UTLiteNT.bat file:
a. Open the UTLiteNT.bat file.
b. Locate the following line and replace domain and ipaddress with the domain name of the Windows
domain controller and IP address of the computer running the Campus Manager server:
start %WINDIR%\UTLite33 -domain domain -host ipaddress -port 16236
If port 16236 is already in use, enter a different number. This port number must match the number
that you entered in the Use Port Number field, in the User Tracking > Administration >
Acquisition > Acquisition Settings page.
For more details, see Modifying Acquisition Settings, page 7-10.
Step 3 Edit the logon script files to run the UTLiteNT.bat file when users log into the network by adding this
line:
UTLiteNT.bat
Thanks,

User Tracking - Application error: URN_NOT_FOUND

hello
running ciscoworks 3.2 on Windows 2008 SP2 - installed apps are:
1. Campus Manager 5.2.1
2. CiscoView 6.1.9
3. CiscoWorks Assistant 1.2.0
4. CiscoWorks Common Services 3.3.0
5. Device Fault Manager 3.2.0
6. Integration Utility 1.9.0
7. Internetwork Performance Monitor 4.2.0
8. LMS Portal 1.2.0
9. Resource Manager Essentials 4.3.1
When I run a quick report in Campus Manager (User Tracking > Reports) I get the following error appearing in a window:
Application error: URN_NOT_FOUND : urn "ogs_server_urn" : Not found !!.
Acquisition is working fine – on completion it states how many new hosts have been discovered but I get the above error when I try running a report.
Reloaded server but problem persists. I’ve attached the output of pdshow and the cmapps log - any advice/guidance appreciated.
Thanks
Andy

Hello,
I have the same problem.
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mso-para-margin-bottom:.0001pt;
mso-pagination:widow-orphan;
font-size:10.0pt;
font-family:"Times New Roman","serif";}
LMS2.6
could anybody help me?
I attach the ctm_config.txt file.
Thanks

LMS 4.2.3 User Tracking not discover any hosts

I have a problem wth User Tracking. Some new attatch to network devices: WS-C2960S-48LPS-L.not show me any MAC and address IP. What should I do in this case? I tried many times Acquisition Actions for this devices, but without any positive results.
From Cisco View and Devices Center all informations are properly displayed. Another devices but not this type (
WS-C2960S-48LPS-L) have a proper informations in User Tracking. About 1000 hosts I can show without problems. Only new attathc devices couldn't manage form User Tracking.
Miroslaw Skorupa

Thanks for your advice.
Now all my devices are connected in Layer View [Devices View], but User Tracking still not shows me informations from several switches about hosts. Its works like randomizer. Now 5 devices form User Tracking don't show me informations.[WS3550 2 devices and 2 WS-C2960S-48LPS-L]. In lists devices Acquisition Action i check acquisition for this 5 devices. After that acquisition complete, but User Tracking still empty ( all ports on this devices are active).
SNMP, Credentials all is good.
I try resolve this problem many days, but without results. Its semmes like a bug.
ANy propositions?

Anonymous user tracking between EAR's

We have a requirement where we need to use Anonymous user tracking(AUT) across two EARS in the same domain. Currently AUT generates seperate user id as the user navigates between the two EARS. Is there any way to restrict creation of multiple user ids, when the user navigates between EARS?
Thanks

This works for me. I was able to set my delete interval down to two hours. Make sure the NMSROOT/campus/etc/cwsi/ut.properties file, and make sure casuser can write to this file. The property that controls the main UT end host aging is UTAgeTime.
A major acquisition looks at all devices in Campus and acquires all users connected to them. Minor acquisitions look at the devices that have changed since the last Campus Data Collection, and only collects end hosts from them.

User tracking acquisition

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