User unable to connect to new access point AIR-CAP3502P-S-K9

Hi Guys,
In my branch there are 8 access points[ AIR-CAP3502I-S-K9 ] connected to Wireless controller which is been working fine since the beginning.. I had to add two more access points to this branch and after the failure, i realised this Access point [ AIR-CAP3502P-S-K9 ] is latest and it needs the minimum image 7.3.101.. So i did a upgrade on WLC 5508 and all 10 access points have joined successfully...
Issue am facing is when NEW users come under AP 9 and AP 10 get associated successfully, but the old users(Projetc Manager) who been in the branch for very long and able to get associated with other AP's [1 to 8] gets associated successfully with all old AP's but not with the new AP's..
Could please some one advise, why this strange behaviour... I googled for answer but am not getting any right solution...

Issue am facing is when NEW users come under AP 9 and AP 10 get associated successfully, but the old users(Projetc Manager) who been in the branch for very long and able to get associated with other AP's [1 to 8] gets associated successfully with all old AP's but not with the new AP's..
Do you have AP Groups configured?
The old wireless clients, are their drivers up to date?

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Access Point - AIR-AP1231G-A-K9 - PCs can connect but Apple Macs Cannot ...

Hello,
This is a sort of follow up to a post I made a few days ago. I made changes to my access points and on Windows computers everything works but on Apple products (Macs, iPads, iPhones) the strangest things happen.
(1). About 90% of the time nothing works in that we get NO connection to the Access Point. In the client association logs we see the Mac Address show up but there is a 0.0.0 address where it seems like the device is trying to get an DHCP lease. After a while, the device gets the IPPA address of 169.X.X.X.
(2) After a extended period of time (an hour or more) the Apple device eventually gets an IP address from the network and then is able to successfully connect to the network. However, the connection is short lived and drops after about 30 minutes to an hour.
Is there a problem with the way Apple products encapsulates their network traffic versus Windows or other products?
Again, this not affect any Windows or Andriod based devices (laptops, phones, etc.) They can connect right away and never drop out.
Below is the configuration file for the AP in question, although this is affecting all of our APs:
version 12.3
no service pad
service timestamps debug datetime msec
service timestamps log datetime msec
service password-encryption
hostname AP-5
enable {Authentication Information}
enable {Authentication Information}
username {Authentication Information}
username {Authentication Information}
ip subnet-zero
ip domain name {Domain here}
no aaa new-model
dot11 ssid (Secure) Staff/Faculty
   vlan 70
   authentication open
dot11 ssid Public
   vlan 60
   authentication open
   guest-mode
bridge irb
interface Dot11Radio0
no ip address
no ip route-cache
ssid (Secure) Staff/Faculty
ssid Public
speed basic-1.0 2.0 5.5 6.0 9.0 11.0 12.0 18.0 24.0 36.0 48.0 54.0
station-role root
no cdp enable
interface Dot11Radio0.60
encapsulation dot1Q 60 native
no ip route-cache
no cdp enable
bridge-group 1
bridge-group 1 subscriber-loop-control
no bridge-group 1 unicast-flooding
bridge-group 1 spanning-disabled
interface Dot11Radio0.70
encapsulation dot1Q 70
no ip route-cache
no cdp enable
bridge-group 70
bridge-group 70 subscriber-loop-control
no bridge-group 70 source-learning
bridge-group 70 spanning-disabled
interface FastEthernet0
no ip address
no ip route-cache
duplex auto
speed auto
interface FastEthernet0.60
encapsulation dot1Q 60 native
ip address 10.60.255.5 255.255.0.0
no ip route-cache
bridge-group 1
no bridge-group 1 source-learning
bridge-group 1 spanning-disabled
interface FastEthernet0.70
encapsulation dot1Q 70
ip address dhcp
no ip route-cache
bridge-group 70
no bridge-group 70 unicast-flooding
bridge-group 70 spanning-disabled
interface BVI1
ip address 10.60.255.5 255.255.0.0
no ip route-cache
ip default-gateway 10.60.0.1
ip http server
no ip http secure-server
ip http help-path http://www.cisco.com/warp/public/779/smbiz/prodconfig/help/eag
ip radius source-interface BVI1
logging snmp-trap emergencies
logging snmp-trap alerts
logging snmp-trap critical
logging snmp-trap errors
logging snmp-trap warnings
bridge 1 route ip
line con 0
transport preferred all
transport output all
line vty 0 4
login local
transport preferred all
transport input all
transport output all
line vty 5 15
login
transport preferred all
transport input all
transport output all
end

For initial configuration you can access AP from the Console port.
Following are the guides you need to look at for configuring you 1600 AP :
Cisco Aironet 1600/2600/3600 Series Access Point Deployment Guide
Getting Started Guide: Cisco Aironet 1600 Series Access Points
Moreover you can check the configuration guide from cisco.com/google, based on the Actual software image your AP is running. Some of the newer IOS for AP you can check here.
-Thanks
Vinod
**Encourage Contributors. RATE Them.**

Setup new access point 1200

hi
i have problem in install new access point 1200
the access point now not connect to any device iam connect the access point using ethernet cable to PC to configure it i try to using GUI but i can not iam setup the PC with ip address 10.0.0.2 and GW 10.0.0.1 and i try to enter to access point but i can not
i try to use CLI and i connect the access point to PC using console cable and now iam enter to it after the access point start i try to enter to config ter but i can not i get error when i check the command i can not see this command and when i read the manual its tell me to setup ip address using command (lwapp ap ip address) and i try to save ip address using command wr mem or copy run start but i cannot i get error
in prevelig mode i get only this command
clear Reset functions8B5E500 00001537 61300D06 092A8648
clock Manage the system clock
crypto Encryption related commands.
debug Debugging functions
dir List files on a
led LED lock Lock the terminal
more Display the contents of a file
name-connection Name an existing network connection
no Disable debugging functions
ping Send echo messages
pwd Display current working directory
release Release a resource
reload Halt and perform a cold restart
rename Rename a file
renew Renew a resource
rmdir Remove existing directory
save Start to save raise_interrupt_level stack
send Send a message to other tty lines
set Set system parameter (not config)
show Show running system information
systat Display information about terminal lines
terminal Set terminal line parameters
test Test subsystems, memory, and interfaces
traceroute Trace route to destination
undebug Disable debugging functions (see also 'debug')
upgrade Upgrade software
verify Verify a file
where List active connections
how i can setup it and how i can enable the radio
when i see sh run i see that the ip address is dhcp
can any one help me please
thanks

Hi Nassem,
It looks like you ended up with a Lightweight AP (LAP Part#) instead of an IOS AP. This can be fixed;
Reverting the Access Point Back to Autonomous Mode
http://www.cisco.com/en/US/products/hw/wireless/ps430/prod_technical_reference09186a00804fc3dc.html#wp161272
You can convert an access point from lightweight mode back to autonomous mode by loading a Cisco IOS Release that supports autonomous mode (Cisco IOS release 12.3(7)JA or earlier). If the access point is associated to a controller, you can use the controller to load the Cisco IOS release. If the access point is not associated to a controller, you can load the Cisco IOS release using TFTP.
Using a TFTP Server to Return to a Previous Release
Follow these steps to revert from LWAPP mode to autonomous mode by loading a Cisco IOS release using a TFTP server:
Step 1 The static IP address of the PC on which your TFTP server software runs should be between 10.0.0.2 and 10.0.0.30.
Step 2 Make sure that the PC contains the access point image file (such as c1200-k9w7-tar.122-15.JA.tar for a 1200 series access point) in the TFTP server folder and that the TFTP server is activated.
Step 3 Rename the access point image file in the TFTP server folder to c1200-k9w7-tar.default for a 1200 series access point, c1130-k9w7-tar.default for an 1130 series access point, and c1240-k9w7-tar.default for a 1240 series access point.
Step 4 Connect the PC to the access point using a Category 5 (CAT5) Ethernet cable.
Step 5 Disconnect power from the access point.
Step 6 Press and hold MODE while you reconnect power to the access point.
Step 7 Hold the MODE button until the status LED turns red (approximately 20 to 30 seconds) and then release.
Step 8 Wait until the access point reboots, as indicated by all LEDs turning green followed by the Status LED blinking green.
Step 9 After the access point reboots, reconfigure it using the GUI or the CLI.
From this doc;
http://www.cisco.com/en/US/products/hw/wireless/ps430/prod_technical_reference09186a00804fc3dc.html#wp161272
Hope this helps!
Rob

Forgetting WiFi password, and not connecting to wireless access point automatically??

I'm using (until tomorrow when I get a MacBook Pro which HOPEFULLY won't have the same problem) a pre 2007 Macbook which is running Mac OS X 10.5.8. It was previously owned by my brother and passed onto me about 4 months ago. Within that time I've had nothing but problems with the WiFi connection!
The first issue would have to be that if I put the MacBook to "sleep" rather than turning off, it disconnects from WiFi during that process. Fine, that's to be expected. But when I wake it up, it's not only disconnected, but I have to re-enter my WiFi password in order to reconnect. Is there some reason that it will not remember the password through this sleep process? Turning off and on normally works fine, and it connects automatically, but not when it sleeps.
The second problem is equally confusing to my mind. In my house, we have a wireless access point upstairs (we have 3 floors after having our attic converted). All characteristics (name, password etc) are the same on the access point as on the main router downstairs. Every device in our house, included a couple of android phones, a tablet, and two laptops running various versions of Windows, all connect to this wireless access point with no problem at all. None of them have been "set up" to do so, in that they detect it as part of the same network and join it automatically. But for some reason, my MacBook won't do it? At first I would assume that perhaps it's due to the age of my MacBook and maybe some flaw in the old operation system, but my iPhone 4S running iOS 7 doesn't connect to this access point either. Is this some weird security thing that Apple use in their devices??
To make things even more frustrating, the MacBook's issue of remembering the WiFi password means that when I come back downstairs and into range of the main router, it's forgotten the password again and I have to re-enter it to reconnect.
Can some PLEASE offer some kind of assistance? I'm getting a brand new MacBook Pro tomorrow and if it's an OS issue then I assume I won't have it anymore, but I'm desperate to solve this issue one way or another considering this machine will be staying in the family and in this house so will pressumably have the same issues.
Thanks in advance guys! If I've not given enough info, just ask

I'm using (until tomorrow when I get a MacBook Pro which HOPEFULLY won't have the same problem) a pre 2007 Macbook which is running Mac OS X 10.5.8. It was previously owned by my brother and passed onto me about 4 months ago. Within that time I've had nothing but problems with the WiFi connection!
The first issue would have to be that if I put the MacBook to "sleep" rather than turning off, it disconnects from WiFi during that process. Fine, that's to be expected. But when I wake it up, it's not only disconnected, but I have to re-enter my WiFi password in order to reconnect. Is there some reason that it will not remember the password through this sleep process? Turning off and on normally works fine, and it connects automatically, but not when it sleeps.
The second problem is equally confusing to my mind. In my house, we have a wireless access point upstairs (we have 3 floors after having our attic converted). All characteristics (name, password etc) are the same on the access point as on the main router downstairs. Every device in our house, included a couple of android phones, a tablet, and two laptops running various versions of Windows, all connect to this wireless access point with no problem at all. None of them have been "set up" to do so, in that they detect it as part of the same network and join it automatically. But for some reason, my MacBook won't do it? At first I would assume that perhaps it's due to the age of my MacBook and maybe some flaw in the old operation system, but my iPhone 4S running iOS 7 doesn't connect to this access point either. Is this some weird security thing that Apple use in their devices??
To make things even more frustrating, the MacBook's issue of remembering the WiFi password means that when I come back downstairs and into range of the main router, it's forgotten the password again and I have to re-enter it to reconnect.
Can some PLEASE offer some kind of assistance? I'm getting a brand new MacBook Pro tomorrow and if it's an OS issue then I assume I won't have it anymore, but I'm desperate to solve this issue one way or another considering this machine will be staying in the family and in this house so will pressumably have the same issues.
Thanks in advance guys! If I've not given enough info, just ask

How do I see the clients that are connected to the access point?

Hello,
In Wireless Control System (WCS), how do I see all the clients that are connected to the Access Point? I can do a particular search that if I know the mac address. But what I really like to know is that which clients is connected to the network. That means it sould be able to show me, example, Client A is connected to AP 1. The problem in WCS is that I can't do that. Can some please advice how I am able to do this? Thanks.

Two ways:
First:
Under monitor, go to Access Points, then chose the target AP and click on it to open a menu, go to the Current Associated Clients tab.
Second:
User the search tool on your upper right corner, type in the target AP name, execute the search, on the results, click view list, on the list chose you AP and then go to the Current Associated Clients tab.
Enjoy.
Phil.

HP photosmart 7520 connects to wrong access point and looses connection

I recently installed a remote wireless access point in an outbuilding. I'm using a router with the same SSID and password as my main router with the same security settings. Only the main router is set to issue IP addresses. The system works fine with two laptops, a desktop, an Ipad and an Ipod. It provides continuous connections from my house to the outbuilding. Only the HP Photosmart seems to be an issue. At first the system worked fine then after a couple of days it lost its connection. I tried to the Wireless Setup Wizzard with no success. The Wireless Network Test results indicated that MAC address filtering may be enabled. This is not the case, MAC filtering in not enabled on either router. The next morning the printer was fine and connected again. I suspect that it is detecting the remote router and trying to connect through it. During the setup a warning came up indicating that two routers were detected with the same SSID and Password and that the printer might try to connect to the wrong router. It should not matter since the remote router connects and is issued IP addresses through the main router. The only difference in the routers is the BSSID. This uses the same number as the MAC filtering address, so I suspect this may be the problem. Any suggestions on a work around. The only thing I have found that solves the problem is turning off the remote router.

Hello there -
Is it possible your new remote access point only supports the 5Ghz band for N connection, or that it's connected to your primary router through a wireless N connection in the 5Ghz band? The 7520 only supports 2.4Ghz N connections. If your primary access point supports both 2.4Ghz and 5Ghz, that is likely why it's able to connect there while it cannot connect to the new access point. Many newer laptops and iPad/pods utilize 5Ghz N, which would explain why they can connect and your 7520 cannot. I'd recommend moving the 7520 closer to the primary router and using AirPrint to send your jobs.
***I am an HP employee***
The comments above represent myself and do not reflect the opinions of HP.

IPhone 5 only able to connect 1 wifi access point

My phone will successfully connect to any access point I attempt to connect to. However, if my phone has ever connected to another access point, I must explicitly forget the previous access point in order to connect to another one. If I attempt to connect to a new access point without first forgetting the other access point, it will continually reject my password as invalid for the new access point. As soon as I either forget the other access point (or perform iOS network reset operation), I can connect fine to the new access point.
This is hugely frustrating. Any ideas?
Thanks!

Has anyone found the issue to this? I'm having the same exact problem and have tried all the resets

How do i ensure the new access point is joined the controller or not

How do i ensure the new access point is joined the controller or not

To Verifying that Access Points Join the Controller or not there are two ways as below.
Please go through the step by step to find the APs joined state
When replacing a controller, you need to make sure that access points join the new controller.
Using the GUI to Verify that Access Points Join the Controller
Follow these steps to ensure that access points join the new controller.
Step 1 Follow these steps to configure the new controller as a master controller.
a. Click Controller > Advanced > Master Controller Mode to open the Master Controller Configuration page.
b. Check the Master Controller Mode check box.
c. Click Apply to commit your changes.
d. Click Save Configuration to save your changes.
Step 2 (Optional) Flush the ARP and MAC address tables within the network infrastructure. Ask your network administrator for more information about this step.
Step 3 Restart the access points.
Step 4 Once all the access points have joined the new controller, configure the controller not to be a master controller by unchecking the Master Controller Mode check box on the Master Controller Configuration page.
Using the CLI to Verify that Access Points Join the Controller
Follow these steps to ensure that access points join the new controller.
Step 1 To configure the new controller as a master controller, enter this command:
config network master-base enable
Step 2 (Optional) Flush the ARP and MAC address tables within the network infrastructure. Ask your network administrator for more information about this step.
Step 3 Restart the access points.

The connection between your access point, router, or cable modem and the Internet is broken.

At random points throughout my laptop usage, I randomly disconnect from the internet and receive these 2 messages:
1. The connection between your access point, router, or cable modem and the Internet is broken.
2. The default gateway is not available.
It fixes the issue for a short period of time, but constantly happens. This is really starting to annoy me. I have no problems on any other internet, and other people i live with are connected with no issues to the internet. I have tried a number of solutions
online that has "worked" for others to no success such as resetting the router, fooling around with command prompt, and changing the performance settings to not drop internet when low on power. Does anyone have a solution for my technical problems?
I am running Windows 8.1 on a Lenovo ideapad that is less than a year old. I will be honest I am not a very knowledgeable person when it comes to computers, so please use simplified explanations.

Checked this ?
http://answers.microsoft.com/en-us/windows/forum/windows_7-networking/window-networking-troubleshoot-error-the/c130ede9-757e-4224-9ae8-3cceb82eeb74
Arnav Sharma | http://arnavsharma.net/ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading
the thread.

Access Point (AIR-CAP3702I-E-K9 ) 'sh ip interface ' output shows method is TFTP

Hi all
Ip interface brief , method TFTP
Access Point (AIR-CAP3702I-E-K9 ) 'sh ip interface ' output shows method is TFTP
Interface
IP-Address
OK?
Method
d Status
Protocol
BVI1
10.0.0.50
YES
TFTP
up
up
Dot11Radio0
unassigned
YES
unset
up
up
Dot11Radio0.28
unassigned
YES
unset
up
up
Dot11Radio0.85
unassigned
YES
unset
up
up
Dot11Radio0.250
unassigned
YES
unset
up
up
Dot11Radio1
unassigned
YES
unset
administratively
down down
GigabitEthernet0
unassigned
YES
TFTP
up
up
GigabitEthernet0.28
unassigned
YES
unset
up
up
GigabitEthernet0.85
unassigned
YES
unset
up
up
GigabitEthernet0.250
unassigned
YES
unset
up
up
Thank you

This tells us the configuration obtained via TFTP.
Does this AP get config via TFTP ?
HTH
Rasika
**** Pls rate all useful responses ****

QoS for voice over access point AIR-AP1242AG-A-K9

Necesito saber si en el access point AIR-AP1242AG-A-K9 se puede configurar QoS para trafico de voz. El cliente tiene 5 laptops en las cuales tiene instalado softphones ( software de telefono IP). Desde una laptop se genera trafico de datos y voz. Gracias.

Julio,
Yes, you can do QoS on an IOS AP. The below link describes how you configure it.
http://www.cisco.com/en/US/customer/docs/wireless/access_point/12.4_21a_JA1/configuration/guide/scg12421aJA1-chap15-qos.html
Keep in mind, that with a softphone, or even dual-band cell phones, the applicaiton has to be able to mark it's traffic appropriatly, for the QoS to work as it should.
HTH,
Steve

Users unable to connect to RDP farm. (2 session servers 1 broker)

Issue: Users are unable to connect to the farm when they use tsfarm.mydomain.com to access our servers. On the connection broker server I get lots of: This connection request has timed out. User could not log on to the end point within the
alloted time. Remote Desktop Connection Broker will stop monitoring this connection request.
On one of the session servers I get the following:
Session state for user DOMAIN\Firstname.Lastname changed to: Session Reconnected.
Target Name = SESSION2.domain.com
Farm Name = tsfarm.mydomain.com
Session ID = 8
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Server Environment
All servers are Windows 2008 R2 Datacenter SP1
Connection Broker: CONNECT1
Session Servers: SESSION1, SESSION2
External DNS has the following records:
tsfarm.mydomain.com points to external (NAT) IP for SESSION1
tsfarm.mydomain.com points to external (NAT) IP for SESSION2
User Environment
Almost all my users use Windows 7 running version 6.1 client with protocol version 7.1

Hi,
Correct.
In the Remote Desktop Client, Advanced tab, Connect from anywhere, Settings, they would select Use these RD Gateway server settings, enter
rdgateway.yourdomain.com (or whatever FQDN you want to use for your RDG). Then on the General tab they would enter tsfarm.yourdomain.com in the Computer box.
On the public Internet you would create a DNS A record for rdgateway.yourdomain.com that points to the public ip address for the RDG. On your firewall you would forward TCP port 443 to the RDG server.
On your internal network you would create 2 DNS A records for tsfarm.yourdomain.com that point to your RDSH servers. Based on what you have written I believe you have already created these DNS records for your farm name.
As a side note you may consider installing RD Web Access on the same server as your RD Gateway server. That way if you want (it is not required) you could have your users log on to RD Web Access and launch a RemoteApp or a full desktop connection to
your RDSH farm.
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RDSH, Digital signing). A second option would be to get multiple single-name certificates. For example, one certificate with subject rdgateway.yourdomain.com and a second certificate with subject of tsfarm.yourdomain.com.
For planning purposes keep in mind that if you have RD Gateway and RD Web on the same server they will use the same certificate. So if you were to use a single-name certificate for RD Gateway of rdgateway.yourdomain.com then your users would need to
access RDWeb using rdgateway.yourdomain.com. If you choose a wildcard you have maximum flexibility to use different names for each purpose since it is all the same certificate.
-TP

TS1368 I got an new nano for christmas and l put it in to the computer, l just got Windows 8 on my computer, l am unable to connect my new nano to my computer. l have deleted itunes and put it back on my computer and still unable to connect please help me

I got a new nano l am unable to connect it on my computer, l have windows 8. I have deleted itunes and downloaded back on my computer, l still am unable to connect my nano to my computer.
When l put my nano on the computer itunes saids "Accessing Itunes" it is not connecting.
Please help me.
Thanks

Uninstalling and reinstalling iTunes has no affect on the media on the computer or the account it is linked to.
If the media was purchased under another iTunes account, then it is permanently tied to that account.
Using mulitple iDevices with one computer

OD users unable to connect to a server via afp

We have a Mac OS 10.9.2 with Server 3.1.2. We are able to access the server for file sharing via smb with OD accounts just fine. But we are unable to connect to the server using afp with any OD account, only local system accounts. I have tried turning off SMB for all of the file shares, but this did not help resolve the issue.
The log shows a login attempt immediately followed by a logout.
Aug 7 13:40:33 server.company.com AppleFileServer[736] <Info>: IP 192.168.101.2 - - "Login -----" -5023 0 0
Aug 7 13:40:33 server.company.com AppleFileServer[736] <Info>: IP 192.168.101.2 - - "Logout -----" -5023 0 0
I did edit out the user and the server name.
Any help would be greatly appreciated.
Thank you.

Many Open Directory problems can be resolved by taking the following steps. Test after each one, and back up all data before making any changes.
1. The OD master must have a static IP address on the local network, not a dynamic address.
2. You must have a working DNS service, and the server's hostname must match its fully-qualified domain name. To confirm, select the server by name in the sidebar of the Server application window, then select the Overview tab. Click the Edit button on the Host Name line. On the Accessing your Server sheet, Domain Name should be selected. Change the Host Name, if necessary. The server must have at least a three-level name (e.g. "server.yourdomain.com"), and the name must not be in the ".local" top-level domain, which is reserved for Bonjour.
3. The primary DNS server used by the server must be 127.0.0.1 (that is, itself) unless you're using another server for internal DNS. The only DNS server set on the clients should be the internal one, which they should get from DHCP if applicable.
4. Follow these instructions to rebuild the Kerberos configuration on the master.
5. If you use authenticated binding, check the validity of the master's certificate. The common name must match the hostname and domain name. Deselecting and then reselecting the certificate in Server.app has been reported to have an effect in some cases.
6. Unbind and then rebind the clients in the Users & Groups preference pane. Use the fully-qualified domain name of the master.
7. Reboot the master and the clients.
8. Don't log in to the server with a network user's account.
9. As a last resort, export all OD users. In the Open Directory pane of Server, delete the OD server. Then recreate it and import the users. Ensure that the UID's are in the 1001+ range.

How to get a new Access Point to be seen by the controller

Hello All,
I have a Cisco Series 4400 WLAN controller and I'm trying to connect a lightweight AP to the controller. I have already assigned the switch port to use my wi-fi VLAN, and have connected the AP to the switch. After a few minutes, the light on the AP goes from green to light blue (indicating it's serving clients). Looks encouraging so far.
Here is where I am stuck...
When I log into he wi-fi controller to look for the Ethernet mac address of the new AP, I do not see its Mac Address. I want to be able to rename the AP to reflect where it will be used, but need to select the AP via its Ethernet mac address before I can make any edits like changing its name etc.
I've gone through the "monitoring" menu, selected "All" and still do not see it in their via its MAC address. I also will select the "wireless menu" which lists all the AP's on my network, listing in order from on the longest running, to just powered on.
Is there something I'm missing like a "re-scan" that scan's all devices?
The AP is an AP 1131 AG
Thanks,
Jon

For console connetion you need console cable i attached image of it so you know which cable we are talking about. Just connet eithernet side to the connector i think on 1131 console port is on the right if you seeing it form back. Plug other side of cable to a laptop on serial connetor and use windows hyper terminal to access your access point. Once you connected via console you should be able to see whats going on on the console. Here is a quick link for setting up console connection with correct settings.
http://ciscogeek.org/setup-windows-hyper-terminal-to-access-routerfirewall-console/
Hope this helps you

User unable to connect to new access point AIR-CAP3502P-S-K9

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