Username and Password are correct and Thunderbird says they are incorrect. I can access mail through web client.

I have made sure email credentials are correct on the Mail Server. I can access mail through a web client using the email credentials I am inputting however Thunderbird will not let me configure the account saying the username and password might be incorrect.

Is this a Gmail account?

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My apple ID and password is valid, but appstore says "anmelden nicht möglich"/can't log in. what can it be?

hi all,
my apple ID and password is valid, but appstore says "anmelden nicht möglich"/can't log in. what can it be?
thanks
matthias

I have exactly the same problem. It said I have to reset the password, which is annoying but fine, whatever. However, it won't send me the e-mail I need to do that! I tried a seperate account with my gmail address and the e-mail is sent instantaniously, but my ipns account (the one I really need) isn't recieving any e-mails from Apple at all. I've tried sending it 4 times. Other message boards suggest reinstalling everything, but I really don't want to have to do that, especially since all I want to do is purchase Mountain Lion which requires such actions in itself. Any help would be appreciated. Thanks,
-Sam

The artist names are correct in itunes but they are not appearing on iphone4

The artists names are appaering in iTunes but they are not appearing on my iPhone

Just right click the song and select "Get Info". Under "Info" tab, in the "Album Artist" part, make sure it is the name of the artist you want. Also works when selecting multiple songs if all the same artist.

Cannot connect to iCloud despite AppleID and password being correct, and being connected to the internet.

iPhone 5, 8.1.2
I have been trying to restore my iPhone 5s, however, it will not let me turn of 'Find My Phone' in order to do so. Everytime I attempt to login to my iCloud account, or disable 'Find My Phone', I receive the following message: "Verification Failed, There was an error connecting to iCloud."
I have attempted numerous Network Resets, General Resets, Switching off and back on, hard resets etc.
I have also signed into icloud.com and removed my phone from my list of devices, but cannot proceed to restoring the device as I cannot switch off 'Find My Phone.'
I should also mention, none of my apps that are installed on the iPhone have connection to the internet EXCEPT Chrome. I can access any webpage using the Chrome app. Every other application alerts me that "Your iPhone is not connected to the internet," but it clearly is.
I hope that someone can point me in the right direction.
Thank You.

Hi about_to_buy_a_samsung,
The resource below provides some troubleshooting steps to try to resolve the issues you are having with your iCloud account. If you are still unable to connect to iCloud or turn off Find My Phone, please click on the link for our iCloud Support team.
iCloud: Account troubleshooting - Apple Support
http://support.apple.com/en-us/HT203512
I receive an “authentication failed” message when I try to sign in with my Apple ID during iCloud account setup on my iPhone, iPad, or iPod touch.
Go to My Apple ID (appleid.apple.com), click “Manage your Apple ID,” and try to sign in with your Apple ID. If you are unable to sign in, follow the steps provided there to reset your Apple ID account password.
I can't sign in to iCloud on my Mac due to an alert stating that my email address has not been verified.
If you can't sign in due to the alert “Account not verified - Check your email for instructions for verifying your account”:
Close and reopen iCloud preferences before attempting to sign in to iCloud again.
If that does not resolve the issue, check your email folder and Junk folder for a verification email sent from Apple.
If there is no verification email in your email folder or Junk folder, click the Resend Verification Email button in iCloud preferences.
I receive a “failed user name or password” alert when attempting to sign in at iCloud.com, in iCloud preferences (Mac), or in the iCloud Control Panel (PC).
Make sure that you're entering your entire Apple ID when you sign in (for example, if your Apple ID is [email protected], make sure that you aren't trying to sign in with just “username”).
Verify that the Caps Lock key is not enabled. All passwords are case sensitive.
Make sure that you're using the correct iCloud-associated Apple ID and not a different Apple ID used for other services. For more information about having more than one Apple ID, refer to Using your Apple ID for Apple services.
If needed, reset your Apple ID password at iforgot.apple.com.
If you use the same Apple ID for iCloud as you do for other Apple Services, (for example, Apple Online Store, iTunes Store, or Mac App Store), changing your iCloud account password also changes your password for the other Apple services. Make sure that you sign in to those services using your new password. Also, be sure to update your Apple ID password on all of your devices and computers that may use your Apple ID (such as any email applications that you use to receive iCloud email).
If you're unable to resolve an account issue, contact iCloud Support.
iCloud: Remove your device from Find My iPhone
http://support.apple.com/kb/PH2702
Hope this helps ...
- Judy

I can't log onto facetime on my mac. My apple ID and password is correct and it is working on my ipad/iphone. My facetime preferences is grayed out and I keep having to turn facetime on. My screen gets stuck on signing in or verifying.

I have used facetime on my mac recently and have not had this problem until today. Facetime seems to have logged out on all of my devices but after putting my password in on my iphone/ipad it is back to normal however my Macbook will not allow me to log in. I also noticed that facetime preferences is grayed and I keep trying to turn facetime on and that is graying out as well. I put in my email and password and I get stuck on "signing in". Or I get past that and I verify my email and password and I get stuck on "verifying" only to get booted back to the sign in page. My OS is up to date, my wifi is on and working and I have no firewall on my home network. I cannot figure out how to fix this. I have tried some previous message troubleshooting such as updating the DNS entry to add 8.8.8.8 and that did not work. I have tried to toggle facetime on and restart but that did not work. I can't delete and reinstall facetime as it is connected to the OS and will not allow you to do that.

I have the same problem. Unfortunately, the troubleshooting link you added has the first step listed as "Verify that FaceTime is enabled in FaceTime > Preferences" which we (the original poster and I) can't do as our Preferences are greyed out. We can't click on them to verify anything.
In FaceTime itself it's verified my apple id (also double checked via the site) and then it says the email is "verified" but then it freezes and after a minute or so it says "Could not verify the email address. Please check your network connection and try again."
After checking the network connection, it still doesn't work. It's rather frustrating as it all worked fine until about a week or two ago.
Any help would be appreciated.
-H

TS1398 iPad won't recognize wifi password after 7.0.2 update. (The password is correct, but iPad says it's incorrect) How do I fix this?

My iPad won't recognize my wifi password after 7.0.2 update. The password IS correct, but I continue to get the message that the password is incorrect. Any ideas how to fix this?

I have the same problem too on my iPad 3. One thing that sometimes works is if you go to the App Store and put your password in there after a few tries it may work.

I can use my apple id and password to log in here, but they are not accepted to reinstall os on mac mini. I've changed passwords, still no luck After 3 hours I'm ready to go back to windows!

I can use my Apple ID to log in here but I can not use it to reinstall IOS on my Mini. What gives this has been 3 hours. I've changed the password twice, I can log into the forum but the App store say unknown error!

What makes you think an Unknown Error has anything to do with your password....
Also, a Mac Mini runs OSX not IOS. Be that as it may, a simple Google search would have led you to this support article for "iTunes Unknown Error":
http://support.apple.com/kb/TS1368
Hope you are able to find a solution!
Cheers,
GB

BIZARRE - iTunes tells me songs are not authorized, then says they are???

Purchased several songs & a couple albums. Burned a couple of the albums to CD to use in my car. Whatever songs I burned to CD now will not play in iTunes. Message appears saying +"This computer is not authorized to play "Song Title". Would you like to authorize it?"+ HOWEVER, if I then enter my password to try & authorize the song(s) a 2nd message appears: +"This computer is already authorized."+
Says I need to authorize songs, then says I can't authorize because it's already authorized. End result is I can't use anything I've purchased. What could cause this?

Not sure about the question below, but I got my issue taken care of by de-authorizing iTunes, then reauthorizing it. I did receive a response from Apple within 48 hours as well and they de-authorized all my accounts as well - Apple is apparently aware of this issue and it seems to be isolated to the new version of iTunes (8).

ITunes randomly deleting content - the "!" shows beside them, but they are not where iTunes says they are

Hi - I find that iTunes has been randomly deleting some content (movies or songs) from my library. I'll go to play something and it will have an exclamation point beside it. Sometimes if I "Get Info" and locate the file, it will be there, and then play fine. But sometimes it is completely gone from the library (still listed with an exclamation point, but not in the file folder it was stored in). In that case, the location in the "get info" window shows as:
file://localhost/Users/Username/.Trash/iTunes Media/Movies/Movie Title/Movie Title.m4v
Even if I view hidden files, I cannot find that folder location to move the content. The content is also not in the Trash, nor on the extrernal hard drive any more.
NO idea why this is happening, and can't figure out a pattern. Is anyone else having this issue, and/or found a solution?
As background, I'm on a MacBook Pro (2011), running OSX Lion. I sync an iPhone and an iPad2 to the iTunes library. iTunes is set to manage files automatically. The library is stored on an external hard drive accessed through a Time Machine.
Thanks to anyone that can help!

file://localhost/Users/Username/.Trash/iTunes Media/Movies/Movie Title/Movie Title.m4v
But that file location is your System Trash - you seem to have a problem with the permissions on your Trashes, either in your system Trash or the hidden Trash bin on your external drive.
See if any hints in this document help to locate the trash on your external drive:
Solving Trash Problems: http://thexlab.com/faqs/trash.html
The library is stored on an external hard drive accessed through a Time Machine.
Do you mean your Library is stored on a network volume (Time Capsule)? Then network problems may be the reason for your dead tracks.
Regards
Léonie

Changed over to email, when adding contacts to email, says they are invalid when they are not.

Since changing over to the new improved email system, so I could be more organized, when I try and put my contacts in, it says they are invalid and doesn't recognize them. When in fact there are no spelling errors, the emails are typed in correctly, with correct characters. I am so frustrated. Any answers?

There are no known issues with the creating of contacts. We would like to see the methodology of input as well as the content you are putting in. I have sent you a private message so we can work further on this
Anthony_VZ
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Referenced Images Say They are Referenced But Are Not.

Is anyone having the following problem? I have about 4500 images that were Imported into Aperture as Referenced. Have been working with them over the past month. Tried making a Web Journal recently and after exporting the pages, many of the images did not show up in the web pages although the caption did. I went back to my Album and went through the images. The ones that didn't show up in the web pages were very strange looking within the Album. As a thumbnail they looked fine but when I put the loupe on them at 100% it was obvious that they were some sort of small jpeg or something due to lots of jaggies and poor quality. Even though the Reference icon was supposedly fine, telling me it was online since it did not have a yellow warning label, for some reason Aperture was not accessing the original RAW file.
I now have hundreds of images I have to try and find in the Album that say they are referenced but really are not.
Prior to this web journal problem showing up Aperture had been showing me many of these files were not online even though the drive was definitely hooked to the computer and I was able to go to the same images via the Finder and actually see that they were there. One minute the overall project registered images offline, I would click on an Album and they would register as Online. Then switch back to the Project and amazingly they register as online. Back down to the Album and it tells me they are off line. Back and forth from project to album and a different icon 50% of the time. I knew something was up.
I eventually tracked down many of the images that said they were online but by reviewing them it was obvious they were not due to the jaggies I mentioned above. When I would find one like this I went to Manage Referenced Photos and reconnected the image even though it's telling me it is already connected. After doing this to many of the images I reproduced the web pages and they then showed up. I nearly had all the images showing up except for one that I must have missed in reconnecting so I went back to do just that. As I scrolled through the Album and the Web Journal, many of the thumbnails would turn gray and then finally an image would show up. This happened to dozens of images. I found the one that had not shown up in the last export of the web pages, reconnected it (even though it said it was connected) and then exported the web pages again. Unfortunately I was back to square one. Once again dozens of images were now not showing up in the export of the web pages again.
I just can't believe how buggy 1.5.2 seems to be. I thought maybe it was something to do with Repairing Permissions so I went and did all of that. Still no luck! Anyone else experience anything like this? I'm about ready to give up on this software.

Victor,
Yes larger hard drives will help but the day they are large enough to fit in a laptop with a professional photographers entire collection is a long way off and may never happen. There is no reason why Referenced files needs to be so difficult. Two quality programs that handled it with ease was RAW Shooter (now gone having been bought by Adobe) and Photo Mechanic which is superb for some tasks. For Aperture to have this many issues with referencing images is unacceptable and the market place will bear this out. I've quite using the program all together and have gone back to Photo Mechanic combined with IView and Photoshop. There's still room for an Aperture like product but Apple better get moving to make it work better. Microsoft just announced some of the upcoming IView capabilities that will be available next year. Adobe has CS3 and Lightrooom and I'm guessing Photo Mechanic isn't resting on it's heels. I really, really wanted to like Aperture and I worked with it day in and day out for nearly two months. As time went on the Referenced files just kept getting more and more unstable and I lost a ton of work due to it no longer being able to see some of those files.
MacBook Pro Mac OS X (10.4.7)
MacBook Pro Mac OS X (10.4.7)
MacBook Pro Mac OS X (10.4.7)

I have downloaded iCloud control panel but when I sign in with my iTunes username and password it say they are valid but I don't have an iCloud account and Iam lost can you help please. John

I have downloaded iCloud control panel but when I sign in with my iTunes username and password it say they are valid but I don’t have an iCloud account and Iam lost can you help please.
John

You are getting this message because you are trying to create an iCloud account on a PC. You can only create iCloud account on an iOS device (iPhone, iPad or iPod Touch) running iOS 5 or higher, or on a Mac running OS X Lion (10.7.5) or higher. After creating your account on one of these devices you will then be able to sign into the account using this ID on your PC.

I know my Apple ID and password is correct, but then I enter them to activate FaceTime it says one of them is wrong. Can anyone help?

I know my Apple ID and password is correct, but then I enter them to activate FaceTime it says one of them is wrong. Can anyone help?

iMessage and FaceTime are currently experiencing problems it's nothing that you are doing wrong. Just wait it out and check back for iCloud status.
http://www.apple.com/support/icloud/systemstatus/

HT201320 when i feed all details in mail like username and password than i click on sign-in option it shows your username and password incoreect but username and password is correct?

i did not able to use mail. i go to add account and where i am given all the details correct like username and paasword but after i click on sign-in option it shows your username and password is incorrect...

You only think the username and password are correct; when you create an account the phone asks your mail provider to validate the username and password, and if it fails you get that message.
You know that you must enter a username and password twice, once for incoming and once for outgoing mail?

My ipad receives email with the hotel wifi but will not send. The error message is "user name or password for ........is incorrect" but both are correct and unchanged. Restarting iPad didnt help.

My iPad receives email on the hotel wifi but will not send. The error message reads "user name or password for smpt......is incorrect" but both are correct and unchanged. Restarting iPad did not help.

I did try this too, but when I access my webmail on the iPad, the iPad doesn't allow me to type my message. I am able to enter in the "to" address and the "subject" line, but then the keyboard will not come up for me to type my message. Is there some trick to this? Very frustrating!

Username and Password are correct and Thunderbird says they are incorrect. I can access mail through web client.

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