Username and password reset for emails

Hi, I have recently upgraded my phone and my husband is now having my Blackberry. However, I can't remember my username or password to login to change the email address over. Can anyone help me. I have phoned O2 who can't help. My husband is with TMobile and they can't help either. I'm at a loss now. Is there a reset button so we can erase what data is on the phone?
Solved!
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cldanks wrote:
Is there a reset button so we can erase what data is on the phone?
Sorta, yes.
You can wipe the device of all your personal information and get it back to almost factory like settings... Options > Security > Security > Security Wipe.
If your device is locked to O2, and he is using it on Tmoible, it will need to be unlocked for use on a different carrier. See the instructions and links below.
Then, he will need the BlackBerry Data Plan on his Tmobile account and have the device PIN/IMEI registered for use on Tmobile. You must have the device PIN and IMEI released from your OS account.
Good luck.
To determine if your BlackBerry is already "unlocked" or not:
1. On your BlackBerry, go to Options > Advanced Options > Sim Card.
2. At that screen type MEPD (see note below) on your keyboard. A new menu will pop up.
3. Look for Network in the list.
4. If your device is "unlocked", it should say Disabled or Inactive. If it says Active, it's still locked to that carrier.
If you need instructions on how to unlock your BlackBerry for use on a
carrier other than the one to which it is branded, check out BlackBerry
Unlocks This is a trusted and know by me unlocking vendor.
and read this link for instructions.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

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