Users can only connect to RD farm website and cannot remote into terminal server , when connected via VPN

Hello,
I have a RD farm using 3 Win 2012 servers (1 broker and 2 session host), for internal use only, have not
configured gateway for internet access.
Users are able to connect to RD farm website and remote into terminal server, within office
but can only connect to RD farm website and cannot remote into terminal server , when connected via VPN
Its takes long time at securing connection and fails.
Thanks

Hi,
Thank you for your posting in Windows Server Forum.
First of all I would suggest you to configure RD gateway role on your server and pass all the connection through it because it’s a best practice to use RD Gateway in RDS Farm. 
Apart from this, if you are not using RD Gateway then you must check that you have successfully forwarded port 3389 for RDS to access via VPN. Also check that you have made configuration under IIS Manager to enable Forms Authentication. Please check
this link.
In addition, please refer beneath article for additional details.
1. How to Access Windows Remote Desktop Over the Internet
2. Remote Desktop Services in Windows 2008 R2 – Part 3 – RD Web Access & RemoteApp
(For reference)
Hope it helps! 
Thanks,
Dharmesh

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