Users have login problems

my users whos home folders are on the network are having trouble loging in. it tries to load the finder and it just sits spinning the ball, the spotlight icon in the menu bar appears but nothing else. Any reason why is would get stuck trying to load?

We are using 11.1.1.3. We had the same issue you described. External users could login to all applications, but all security refreshes failed (in both EAS and Planning) with the failure error in your original post. The patch our consultant applied was "Shared Services Service Fix 11.1.1.3.06" per Oracle support. The following entries in our SS client log are what prompted Oracle's remedy (after several weeks of escalation):
2010-09-24 15:01:38,110 ERROR [Thread-54] 27:1112:Failed to connect to <ldapserver> at <portnumber>. com.hyperion.css.spi.impl.ldap.LDAPProvider.isAvailable(Unknown Source)
2010-09-24 15:01:38,110 ERROR [Thread-54] The folowing providers are not initialized, check configuration [ED] com.hyperion.css.spi.CSSManager.pingConfiguredProviders(Unknown Source)
2010-09-24 15:01:38,110 ERROR [Thread-54] 32:1062:Failed to connect to the user directory <ldapdirectory>. com.hyperion.css.spi.CSSManager.pingConfiguredProviders(Unknown Source)
2010-09-24 15:01:38,110 DEBUG [Thread-54] getRolesListForEntries() failed : [43842 ms]
Edited by: 799357 on Oct 4, 2010 12:33 PM
Edited by: 799357 on Oct 4, 2010 12:38 PM

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