Users inbox blank in Outlook 2010 SP2 on all computers, but visible in OWA and Activesync

User uses Outlook 2010 SP2 and her inbox is blank. New profile, even new computer she's never logged into has the same issue. All mail is visible in her other folders in Outlook, in addition to in OWA and activesync clients. I've created a rule in OWA to
move all new mail that comes into her inbox into a new temporary folder in her mailbox, and that works as a temporary work around. outlook.exe /cleanviews and disabling all addins has no effect.
If I right click on the real inbox and click open in new window a message appears "cannot open the outlook window".
I thought maybe there was a corrupt message in her inbox so I moved everything from the last three weeks to a temporary folder through OWA, closed and reopened outlook on the client machine and same issue. The unread count is updating correctly on the broken
mailbox however.
Thoughts?
Exchange (1 server - SBS 2011) version: 14.1 (build 218.15).
Outlook 2010 SP2 MSO (14.0.7113.5005 32bit)

Hi,
To narrow down this issue, I would like to confirm some information:
Whether this issue still happen when configuring the user's profile on other computers.
Running "outlook.exe /cleanviews" to reset views on the problematic computer has no effect.
Workarround:
Try to run the /resetnavpane command:
Close Outlook.
Launch the Run dialog box.
Type Outlook.exe /resetnapane, then click OK or press
Enter.
If this step did not solve the issue, please take the steps in the following link.
Repair your Outlook Data Files(.pst and .ost)
Regards.

Similar Messages

Deploy Default Font Settings with Outlook 2010 SP2

Hi team
Until Office 2010 SP1 it was possible to deploy a registry key to set the default fonts in Outlook. This was the following key:
HKCU\Software\Microsoft\Office\14.0\Common\MailSettings\...
This keys remained after a user logged in the first time to a computer resp. after the user started Outlook the first time.
Now with installed SP2, this keys are deleted after the first start of Outlook and a REG_EXPAND_SZ string called "Template" is created.
Is this issue known and whats the solution to deploy default fonts in Outlook 2010 SP2.
Regards,
Stephen

Hi,
Please add the registry key manually after the user logged in the first time, does this registry key still takes effect then? If yes, try to deploy this registry key via OCT to check the result.
For this kind of issue, one method I suggest is to deploy a NormalEmail.dotm template to users, in which the default font has been configured. For example, put it on a network shared location, use a startup script to remove the existing template on the user's
client, then copy the shared template to each user's local path. The location should be: C:\Users\<username>\AppData\Roaming\Microsoft\Templates.
Regards,
Melon Chen
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please click
here.

Outlook 2010 SP2 - Error when editing shared calendar: Post Exchange 2013 CU2 Migration

Hi there,
I have a strange comportment with Outlook 2010 SP2 and Exchange 2013 CU2 and i really need your help.
Frequently, when an user (who has the good permissions for) want to edit a shared calendar (edit a meeting or add one), he has this error message:
" Cannot display the folder. Your server administrator has limited the number of items you can open simultaneously. Try closing message you have opened or removing attachments and images from unsent messages you are composing "
I see anything in the Exchange server event log but i have each time, an error message in the client event log:
" Microsoft Office14 Alerts ID 300"
Everything work very well with Outlook 2013.
Many thanks in advance for your assistance, and I am looking forward to reading from you.

Hi,
According to your description, the issue is related to your Office 2010 client.
And the issue can be resolved by installing the Microsoft Office 2010 Deployment Kit.
Here are the steps you can refer to :
1. Open a command prompt with administrative permissions.
2. Browse to the directory that contains the Offvirt.msi.
3. At the command prompt, run the following command:
msiexec /i OffVirt.msi [licensing flags]
You must enter a correct licensing flag in the following list to correctly configure the Deployment Kit. Otherwise, functionality may be incorrect.
For more information, you can refer to the following article:
http://blogs.technet.com/b/virtualworld/archive/2010/07/07/microsoft-has-encountered-an-error-with-licensing-and-will-need-to-close.aspx
If you have any question, please feel free to let me know.
Thanks,
Angela
Angela Shi
TechNet Community Support

Necessary to have Outlook 2010 SP2 for Service Pack 3?

Hi
we are planning to update our Exchange 2010 SP2 UR7 to SP3 UR5.
Is it mandatory to have Outlook 2010 SP2? Are there any known issues?

Hello,
Service Pack 2 for Outlook is recommended because it provides additional fixes and updates for Office 2010. But Exchange Server 2010 SP3 will work with Outlook 2010 SP1.
Here is description of SP2: http://support.microsoft.com/kb/2687455/en-us.
Hope it helps,
Adam

When i go to the app store to update the one app that needs to be updated, the screen is blank. It used to list all the apps that need updating and have a button called update all. Now nothing. Just a blank screen.

when i go to the app store to update the one app that needs to be updated, the screen is blank. It used to list all the apps that need updating and have a button called update all. Now nothing. Just a blank screen. How can I fix this?

There's been a problem with this all day. Seems to be a server problem - wait a day and try again, or use itunes on the computer to update, that works.

Exchange 2010 and 2013, Coexisting "OWA" and "ActiveSync" 1 Public IP.

Hello Everyone.
I find myself in a bit of a dilemma and in a desperate need for some well educated help.
Scenario: Server 1 (Small Business Server 2011 Standard) with Exchange 2010
Server 2 (Server 2012 Standard) with Exchange 2013
1 Static Public IP Address
This used to be one domain that split into two separate entities that are still occupying the same office space.
All port forwarding is currently pointing to the SBS and everything there is working properly. I setup a new receive connector on the SBS that is forwarding the mail for domain 2 to the "Exchange 2013" server and mail flow in and out is working
100%.
The problem lies with OWA and ActiveSync.
I tried changing the SSL port in IIS on Server 2 from 443 to 1443 and forwarded those ports to server 2 from the router, then OWA works externally, but for some reason the clients on the local network can't connect anymore, so I had to drop that idea after
being unable to find the cause.
The only other thing I can think to try, is to setup HTTP redirection on the SBS IIS or adding the mail.domain2.com in the SBS DNS or something.
I have searched for hours but can't find anything specific to my scenario. Any and all help will be greatly appreciated.
Any and all help will be greatly appreciated.
Thank you in advance.
Hentie Loots

You need to use ARR.
http://www.iis.net/downloads/microsoft/application-request-routing
It is essentially like a basic proxy service. So the SBS would receive an SSL connection for mail.domain2.com and instead of it failing it would be redirected internally to the second server.
Robert Pearman SBS MVP
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Exchange 2010 and 2013 "OWA and ActiveSync" co-existance 1 Public IP.

Hello Everyone.
I find myself in a bit of a dilemma and in a desperate need for some well educated help.
Scenario: Server 1 (Small Business Server 2011 Standard) with Exchange 2010
Server 2 (Server 2012 Standard) with Exchange 2013
1 Static Public IP Address
This used to be one domain that split into two separate entities that are still occupying the same office space.
All port forwarding is currently pointing to the SBS and everything there is working properly. I setup a new receive connector on the SBS that is forwarding the mail for domain 2 to the "Exchange 2013" server and mail flow in and out is working
100%.
The problem lies with OWA and ActiveSync.
I tried changing the SSL port in IIS on Server 2 from 443 to 1443 and forwarded those ports to server 2 from the router, then OWA works externally, but for some reason the clients on the local network can't connect anymore, so I had to drop that idea after
being unable to find the cause.
The only other thing I can think to try, is to setup HTTP redirection on the SBS IIS or adding the mail.domain2.com in the SBS DNS or something.
I have searched for hours but can't find anything specific to my scenario. Any and all help will be greatly appreciated.
Any and all help will be greatly appreciated.
Thank you in advance.
Hentie Loots

I recommend that you post this in the SBS Forum since SBS is different:
http://social.technet.microsoft.com/Forums/en/smallbusinessserver/threads
Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."

Outlook 2010 SP2 error Office11ShipAssert

Good Day,
I originally placed this in the Office forum but did not get any help.
So I figured that perhaps I need to put this in the Office support forum. About a week ago after I applied SP2 give or take I started getting the following errors and the error repeats itself over and over again. I have repaired Office with no
luck. I can't even find what Office11ShipAssert is so I am not sure what I am looking for. I have tried entering into safe mode which appears to work but when I remove add-on one at a time nothing appears to work.
I am not even sure if Safe mode even works as the results get confusing.
I thought it may have been the VB add-on but as of today that is incorrect.
When I start up outlook after a few a few minutes I get the errors that are below.
I have also renamed my OST file and rebuilt it figuring that perhaps there may be some sort of corruption within the file.
Now I understand that there is an issue with SP2 and 2010 when it comes to calendar errors which appears
not to have been fixed. I do not know if these would be or are related to those errors but to trouble shoot I have removed all my PST files at this time.
If anybody has any idea what are causing these errors or how to fix it would be greatly appreciated. I am at the point of uninstalling Office and doing a clean install back to Office
2010 SP1. As I did not have these errors when I was on that version.
The system is fully patched and I am connected to a exchange 2010 SP2 server. I do not appear to be having issues just these errors that keep coming back.
Thank You
Adam Raff
Log Name:      Application
Source:        Microsoft Office 14
Date:          3/3/2014 12:36:18 PM
Event ID:      5000
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      AdamR64.xxxxx.net
Description:
The description for Event ID 5000 from source Microsoft Office 14 cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
Office11ShipAssert
6xk3
14.0.7015.0
the message resource is present but the message is not found in the string/message table
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Microsoft Office 14" />
    <EventID Qualifiers="49152">5000</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-03-03T17:36:18.000000000Z" />
    <EventRecordID>61665</EventRecordID>
    <Channel>Application</Channel>
    <Computer>AdamR64.xxxxxx.net</Computer>
    <Security />
</System>
<EventData>
    <Data>Office11ShipAssert</Data>
    <Data>6xk3</Data>
    <Data>14.0.7015.0</Data>
</EventData>
</Event>
then I would get the following error
Log Name:      Application
Source:        Windows Error Reporting
Date:          3/3/2014 12:36:20 PM
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      AdamR64.xxxxx.net
Description:
Fault bucket 8096914, type 21
Event Name: Office11ShipAssert
Response: Not available
Cab Id: 0
Problem signature:
P1: 6xk3
P2: 14.0.7015.0
P3:
P4:
P5:
P6:
P7:
P8:
P9:
P10:
Attached files:
C:\Users\AdamR\AppData\Local\Microsoft\Office\ShipAsserts\outlook.exe.6xk3.dmp
C:\Users\AdamR\AppData\Local\Microsoft\Office\ShipAsserts\outlook.exe.6xk3.cvr
These files may be available here:
C:\Users\AdamR\AppData\Local\Microsoft\Windows\WER\ReportArchive\NonCritical_6xk3_cae7bb3efd629b7aa754c7bce3d3e93e0a6fd93_1196ca6f
Analysis symbol:
Rechecking for solution: 0
Report Id: 531db1d4-a2fa-11e3-9ef1-842b2b9a1d57
Report Status: 0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Windows Error Reporting" />
    <EventID Qualifiers="0">1001</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-03-03T17:36:20.000000000Z" />
    <EventRecordID>61673</EventRecordID>
    <Channel>Application</Channel>
    <Computer>AdamR64.xxxxxx.net</Computer>
    <Security />
</System>
<EventData>
    <Data>8096914</Data>
    <Data>21</Data>
    <Data>Office11ShipAssert</Data>
    <Data>Not available</Data>
    <Data>0</Data>
    <Data>6xk3</Data>
    <Data>14.0.7015.0</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
C:\Users\AdamR\AppData\Local\Microsoft\Office\ShipAsserts\outlook.exe.6xk3.dmp
C:\Users\AdamR\AppData\Local\Microsoft\Office\ShipAsserts\outlook.exe.6xk3.cvr</Data>
    <Data>C:\Users\AdamR\AppData\Local\Microsoft\Windows\WER\ReportArchive\NonCritical_6xk3_cae7bb3efd629b7aa754c7bce3d3e93e0a6fd93_1196ca6f</Data>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>531db1d4-a2fa-11e3-9ef1-842b2b9a1d57</Data>
    <Data>0</Data>
</EventData>
</Event>
Version=1
EventType=Office11ShipAssert
EventTime=130385170645103870
Consent=2
UploadTime=130385170645103870
ReportIdentifier=71f1de7e-a492-11e3-9ef1-842b2b9a1d57
Response.BucketId=8096914
Response.BucketTable=21
Response.type=4
Sig[0].Name=Problem Signature 01
Sig[0].Value=6xk3
Sig[1].Name=Problem Signature 02
Sig[1].Value=14.0.7015.0
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
UI[2]=C:\Program Files\Microsoft Office\Office14\OUTLOOK.EXE
Sec[0].Key=No2nd
Sec[0].Value=2
State[0].Key=Transport.DoneStage1
State[0].Value=1
FriendlyEventName=Non-critical error
ConsentKey=Office11ShipAssert
AppName=Microsoft Outlook
AppPath=C:\Windows\System32\DWWIN.EXE

Hi,
When did you get this error? Does it pop up when you launch Outlook?
Please try to repair the net framework to check if it helps:
http://support.microsoft.com/kb/2698555/en-us
In addition, we can try to locate the following registry psth:
HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook
and then rename the \Outlook part of this key to \Outlook-1, restart Outlook to check the result.
Note:
Serious problems might occur if you modify the registry incorrectly. For added protection,
back up the registry before you modify it.
Please let me know the result.
Regards,
Steve Fan
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please click
here

Error Office11ShipAssert in Outlook 2010 SP2

Good Day,
About a week ago after I applied SP2 give or take I started getting the following error (listed below) in the app event log and the error repeats itself over and over again.
I have repaired Office with no luck. It appears to be related to Outlook from what I can see from the event log yet I can't even find what Office11ShipAssert is so I am not sure what I am looking for.
If anybody has any idea what this is or how to fix it would be greatly appreciated.
The system is fully patched and I am connected to a exchange 2010 SP2 server.
I do not appear to be having issues just these errors that keep coming back.
Thank You
Adam Raff
Log Name:      Application
Source:        Microsoft Office 14
Date:          3/3/2014 12:36:18 PM
Event ID:      5000
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      AdamR64.xxxxx.net
Description:
The description for Event ID 5000 from source Microsoft Office 14 cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
Office11ShipAssert
6xk3
14.0.7015.0
the message resource is present but the message is not found in the string/message table
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Microsoft Office 14" />
    <EventID Qualifiers="49152">5000</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-03-03T17:36:18.000000000Z" />
    <EventRecordID>61665</EventRecordID>
    <Channel>Application</Channel>
    <Computer>AdamR64.xxxxxx.net</Computer>
    <Security />
</System>
<EventData>
    <Data>Office11ShipAssert</Data>
    <Data>6xk3</Data>
    <Data>14.0.7015.0</Data>
</EventData>
</Event>
then I would get the following error
Log Name:      Application
Source:        Windows Error Reporting
Date:          3/3/2014 12:36:20 PM
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      AdamR64.xxxxx.net
Description:
Fault bucket 8096914, type 21
Event Name: Office11ShipAssert
Response: Not available
Cab Id: 0
Problem signature:
P1: 6xk3
P2: 14.0.7015.0
P3:
P4:
P5:
P6:
P7:
P8:
P9:
P10:
Attached files:
C:\Users\AdamR\AppData\Local\Microsoft\Office\ShipAsserts\outlook.exe.6xk3.dmp
C:\Users\AdamR\AppData\Local\Microsoft\Office\ShipAsserts\outlook.exe.6xk3.cvr
These files may be available here:
C:\Users\AdamR\AppData\Local\Microsoft\Windows\WER\ReportArchive\NonCritical_6xk3_cae7bb3efd629b7aa754c7bce3d3e93e0a6fd93_1196ca6f
Analysis symbol:
Rechecking for solution: 0
Report Id: 531db1d4-a2fa-11e3-9ef1-842b2b9a1d57
Report Status: 0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Windows Error Reporting" />
    <EventID Qualifiers="0">1001</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-03-03T17:36:20.000000000Z" />
    <EventRecordID>61673</EventRecordID>
    <Channel>Application</Channel>
    <Computer>AdamR64.xxxxxx.net</Computer>
    <Security />
</System>
<EventData>
    <Data>8096914</Data>
    <Data>21</Data>
    <Data>Office11ShipAssert</Data>
    <Data>Not available</Data>
    <Data>0</Data>
    <Data>6xk3</Data>
    <Data>14.0.7015.0</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
C:\Users\AdamR\AppData\Local\Microsoft\Office\ShipAsserts\outlook.exe.6xk3.dmp
C:\Users\AdamR\AppData\Local\Microsoft\Office\ShipAsserts\outlook.exe.6xk3.cvr</Data>
    <Data>C:\Users\AdamR\AppData\Local\Microsoft\Windows\WER\ReportArchive\NonCritical_6xk3_cae7bb3efd629b7aa754c7bce3d3e93e0a6fd93_1196ca6f</Data>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>531db1d4-a2fa-11e3-9ef1-842b2b9a1d57</Data>
    <Data>0</Data>
</EventData>
</Event>

Hi,
As of right now I still have the problem I went in and slowly disabled all my add-on and I am still getting the same error.
When I went into safe mode yesterday I thought it fixed it but I guess I was wrong which is why I was disabling the add-on one at a time to see which one was causing the issue.  I believe the SP2 is causing the issue with outlook as I never had
this problem before. I am at the point that I may have to remove SP2 (I understand this was buggy anyway for 2010) I found the follow which is a wry file perhaps if somebody can help figure out what it means it would be a great help.
Version=1
EventType=Office11ShipAssert
EventTime=130385170645103870
Consent=2
UploadTime=130385170645103870
ReportIdentifier=71f1de7e-a492-11e3-9ef1-842b2b9a1d57
Response.BucketId=8096914
Response.BucketTable=21
Response.type=4
Sig[0].Name=Problem Signature 01
Sig[0].Value=6xk3
Sig[1].Name=Problem Signature 02
Sig[1].Value=14.0.7015.0
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
UI[2]=C:\Program Files\Microsoft Office\Office14\OUTLOOK.EXE
Sec[0].Key=No2nd
Sec[0].Value=2
State[0].Key=Transport.DoneStage1
State[0].Value=1
FriendlyEventName=Non-critical error
ConsentKey=Office11ShipAssert
AppName=Microsoft Outlook
AppPath=C:\Windows\System32\DWWIN.EXE
I am not sure what to do next except uninstall and try to reinstall office from scratch and see if that fixes the problem.
Adam

Outlook 2010 sp2 application crashes

some of the users when they receive an email and outlook want to update, it crashes and gives me " outlook has stopped working error 1033"
i always backup the mailbox and delete the email an re-create it from scratch but it's not a solution for my problem can someone help

Hi,
Are you saying that Outlook 2010 will crash upon receiving emails? If possible, please share the crash logs, we shall have a further look then.
When you say "delete the email an re-create it from scratch", do you mean remove the email account from Outlook, then re-add it?
A lot of reasons may cause this kind of Outlook crash error. Let's first try the following steps to troubleshoot the issue:
Try to install any available updates, then verify result. It's always a good idea to keep your current up to date.
Disable virus scanner integration. A virus scanner will scan each email that received, this might cause the issue. So if you do have a virus scanner installed which integrates itself with Outlook, disable this integration and try again.
Have a try in Outlook safe mode and see if issue persists: Press Win + R and type "outlook.exe /safe" in the blank box, then press Enter. This will help to determine whether the issue was caused by third party add-ins.
Hope this helps.
Regards,
Ethan Hua
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]

Assigned to multiple users not displaying in Outlook 2010

Hi All,
First time on here, so please be kind.
Running SharePoint 2013 with Outlook 2010 and when I connect a Task list to outlook it only displays the first assigned to user in Outlook.
Thank you in advance for any help.

Hi,
It doesn't support multiple users in "Assigned To" column to sync with Outlook by design, so only the first user in the “Assigned To” column can be synced to Outlook.
Here is a similar thread which is about SharePoint 2010, but it is the same about the Connect to Outlook feature in SharePoint 2013 (if Sync to Outlook feature is disabled in the farm):
https://social.technet.microsoft.com/Forums/sharepoint/en-US/14ce1155-8bdf-43d4-9a3d-7183feb4bd56/synchronizing-sharepoint-2010-tasks-with-multiple-users-in-assigned-to-with-outlook-2010?forum=sharepointgeneralprevious
For Sync to Outlook feature, only the tasks assigned to you will be synced to your Outlook.
https://support.microsoft.com/en-us/kb/2876938/
Thanks,
Victoria
TechNet Community Support
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
[email protected]

Public folder calendar will not add to favorites or users default view in Outlook 2010

I have created a shared public calendar in the public folders of our exchange server set-up (priovided by a popular cloud supplier). It appears under public folders in Outlook 2010 but right-clicking add to favorites does nothing and I cant make the calendar
show up in the normal calendar view (alongside other calendars) for the people that need to share it. What am I doing wrong?

Hi ,
This folder was added to the “public favorites” folder and then added to your favorites menu and don’t shows up in the Navigation Pane under “Other Contacts”.
1.If so , please check the calendar folder you initially added to the public folder as being available .
2.Open the Outlook E-mail account –more setting—chose Download Public Folder Favorites.
3.Add the “Show in Favorites” button to your Quick Access Toolbar at the top of your Outlook by expanding the menu next to it, choosing Customize, and
finding the “Show in Favorites” item under all commands.
4.Switch to Folder View and click to open your Public Foder in your main Outlook window.
5.Switch to Mail View but don’t click any folders. You should see that your “Show in Favorites”button turns from grey to colored. Click it and it will
add the public foder to your Favorites list.
Wendy Liu

Outlook 2010 clients connected to Exchange but not updating

Hi, I am running a single Exchange 2013 server at CU6, with clients running Outlook 2010 with SP2.
Clients are connected to Exchange without a problem, but Outlook is not updating, even though clients are set to do a full send/receive every 2 minutes. Users are getting new email on their phones but it doesnt arrive in Outlook even after a full 2 minutes.
By disabling Cached mode, Outlook then updates correctly. Checking the Connection Status, I find only 1 connection to Exchange. Ran the Auto-configuration test, and it's clean. Ran tests at https://testconnectivity.microsoft.com/ and all was fine. I
would appreciate any assistance.
THANK YOU,
Mike
Regards, Mike

Hello,
From your description it sounds like there may be some corruption in the OST file (or maybe for some reason something else has the OST file locked). Some things to try:
Shutdown Outlook and make sure there are no Outlook.exe's running in task maanger. Once that's done try to rename the user's OST file. If you get an error saying the file is locked that's your issue. You should be able to figure out what
process has a lock on the OST file wiht either something like handles.exe or my personal favorite procmon.
If you can rename the OST file without issue then that would point me to an issue with the OST file. At that point I would try to create a new Outlook Profile in cached mode and recreate the OST file.
It also might be worth while installing the latest updates for Outlook 2010 if you haven't done so already (http://technet.microsoft.com/en-us/library/dn803988(v=office.14).aspx)

HT4864 I have iCloud on my PC in Outlook 2010. Should all of the folders in iCloud also show up in the account in Outlook?

I have Windows 7 Home Premium on my new Dell XPS One 2710 and I have Outlook as my email program. When I installed iCloud I got the new account in Outlook but only a folder marked inbox. I thought all of he folders I have through iCloud would show up in the account. Anyone know if I can get all of the orders to appear and sync?

Figured it out! In Outlook, right click on your iCloud inbox folder. Click on IMAP folders. You have to manually subscribe to any of the folders that you want to sync. I had about 20 and I had to manually type them all in...but...it works now!
See the answer in context

Outlook 2010 sticks on "Trying to Connect" when undock Laptops and VPN Connects Automatically

When our users undock their laptops the VPN kicks in automatically. All of the other network services just continue seamlessly. Outlook, however, sticks at "trying to connect". This is often accompanied by a password prompt.
This is easily solved by closing Outlook and reopening it (no need to enter password).
It doesn't seem unreasonable that outlook should require a restart after being disconnected like this. Just want to establish whether there is a way to have Outlook just re-connect without the need to close it and reopen it. Or is the need to
restart it unavoidable?
Thanks.

When our users undock their laptops the VPN kicks in automatically. All of the other network services just continue seamlessly. Outlook, however, sticks at "trying to connect". This is often accompanied by a password prompt.
This is easily solved by closing Outlook and reopening it (no need to enter password).
It doesn't seem unreasonable that outlook should require a restart after being disconnected like this. Just want to establish whether there is a way to have Outlook just re-connect without the need to close it and reopen it. Or is the need to
restart it unavoidable?
Thanks.
This is really a question for the Outlook forum, but from what I have seen over the years, thats just the way it is with OUtlook and MAPI or Outlook Anywhere. When you change the network, Outlook struggles..
Having said that, MAPI over HTTP with Exchange 2013 SP1 is working to eliminate those issues:
http://technet.microsoft.com/en-us/library/dn635177(v=exchg.150).aspx
Twitter!: Please Note: My Posts are provided “AS IS” without warranty of any kind, either expressed or implied.

Users inbox blank in Outlook 2010 SP2 on all computers, but visible in OWA and Activesync

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