Users locked out of editing Expense Reports

Hi There,
Users of the system are reporting that they are frequently unable to edit their expense reports, as the system incorrectly believes that they are attempting to edit reports in multiple sessions.
A general error is occurring in which the user will be editing an expense report and will perform an action such as closing the browser, closing a browser window/tab or even simply exiting an expense report while using the application.
After returning to the report, an error message appears saying that they are editing the expense report even though they only have one session open.
This would suggest that upon performing such an action, the original session becomes stuck while editing the report, resulting in users having to wait long periods of time before this stuck session is automatically closed.
Is this a commonly known problem, and is there any way that this can be fixed?
Thanks,
Tom Wright

Tom,
It's one of the biggest pains of the system! Requests have been submitted to SAP numerous times to stop locking people out of editing their reports for silly reasons that you mention. I am not sure if they have any intention of improving it.
There is a trick to unlocking the report for editing though.
- log off the system
- attempt to log back on with the wrong password
- then log back on with the correct one
This action has worked 100% of the time in unlocking a report for edit.
Best of luck,  Britt

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    Final result: Passed
    Exit code (Decimal): 0
    Start time: 2015-01-29 15:17:44
    End time: 2015-01-29 15:17:56
    Requested action: RunDiscovery
    Machine Properties:
    Machine name: SP-AP-02
    Machine processor count: 4
    OS version: Future Windows Version
    OS service pack:
    OS region: United States
    OS language: English (United States)
    OS architecture: x64
    Process architecture: 64 Bit
    OS clustered: No
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    SQL Server 2012 Management Tools - Basic 1033 Enterprise Edition 11.2.5058.0 No Yes
    SQL Server 2012 Reporting Services - SharePoint 11.2.5058.0 No Yes
    Package properties:
    Description: Microsoft SQL Server 2012
    ProductName: SQL Server 2012
    Type: RTM
    Version: 11
    SPLevel: 0
    Installation edition:
    User Input Settings:
    ACTION: RunDiscovery
    CONFIGURATIONFILE:
    ENU: true
    HELP: false
    IACCEPTSQLSERVERLICENSETERMS: false
    INDICATEPROGRESS: false
    QUIET: false
    QUIETSIMPLE: false
    UIMODE: Normal
    X86: false
    Configuration file: C:\Program Files\Microsoft SQL Server\110\Setup Bootstrap\Log\20150129_151743\ConfigurationFile.ini
    Rules with failures:
    Global rules:
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    Rules report file: The rule result report file is not available.
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    (01) 2015-01-28 19:10:27 Slp: -- SkuPublicConfigObject : Updated skuCheckSumInfo -> daysLeft=0 sqlEdition='ENTERPRISE' (0x6B9471A8) fileTimeInstalled=0 timeBombValue=0 editionType='Enterprise Edition' edition='Enterprise Edition' writeEditionStrings='True' checkSum=195bytes
    (01) 2015-01-28 19:10:27 Slp: Sco: Attempting to create base registry key HKEY_LOCAL_MACHINE, machine
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    Regards,
    P.

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