Users not showing in Terminal Server Under Remote desktop services manager and Task Manager

Hi All,
I have a problem here in Terminal Server. I can not see the users logged in to Server but i know users are accessing the files and currently working.
1. From the Task Manager-- Show processes from all users displayed all the processes accessing by users.
2. From the Task Manager-- From Users Tab--No users list at all
3. From the Command Prompt- Query users-- No information
4. From the Remote desktop services Manager-- used with IP/Host name-- Still can not see the users list and processes. So i can not kill the session if needed.
Enviroment:
TS CALS 20 currently accessing 15 users
VM-WARE GUEST: 2008 RS Terminal Services/Remote Desktop services installed
Windows up to date-- Just updated last month
Problem is here for long time. Just couldn't find the time to trouble shoot.
UMESH DEUJA MCP,MCTS,MCSA,CCNA

Hi,
Thank you for posting in Windows Server Forum.
As you have tried many steps, I suggest you to try below command line and power shell command if successful in your case. Please try below command with Admin access:
qwinsta /server:<servername>
To kill a session use rwinsta to delete the session specifying the ID number:
rwinsta /server:computer01 3
Here's the list of command line tools for Remote Desktop Or, you can use PowerShell:
Get-RDUserSession and Disconnect-RDUser
Please check the list of Power Shell command from
this link.
Hope it helps!
Thanks,
Dharmesh

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