Users, please contact developers (I said: PLEASE!)
Dear user,
if you happen to run into troubles installing an Add-on:
it is not listed in the Window > Extensions menu
you're having hard times understanding the Creative Cloud App / Add-ons website messages (acquired, installed, whatever)
you think something should happen and it doesn't
if the add-on doesn't work as you expected
Please, please, please, please: Do not leave anonymous reviews like "doesn't install on <yourAdobeApp>" or "broken".
It's of no help whatsoever either for you as a user, for us as developers, and for everybody else.
For legal reasons Adobe doesn't share with us your data: we don't know you, we can't reply you, we can't be of any help, unless you:
Please, please, please, please: Get in touch with developers!
It's easy, just click the developer name (it's a link) below the product title: you get to a page where all our products are listed and our contact email is shown clearly.
Write us, your email client won't explode, you won't get overflown with spam, you're just going to get free customer support.
Please, please, please, please: Ask for help!
I mean: you want our stuff (free or paid), for sure we want you to have it. Add-ons / CC still has some glitch, we can make it, believe me.
If the automatic installation via Add-ons for some reason doesn't work, you can download the installer yourself: click on "Where to Find it", then below "Trouble Installing your Add-on" there is a link that says "Download / install your Add-on another way".
If that is broken we can mail you the installer, or troubleshooting your problem - it's part of our job.
Please, please, please, please: Let us help you!
Product development is our job. Testing is a pretty awful part of that job yet we do it because we care. There is people on the other side, Adobe's employees, who receive our submissions and test them before publishing our products. This doesn't guarantee that they will work 100% - **** happens: you might have some weird preferences errors, font issues, permission issues, CC issues. Whatever it is we surely know that better than you because: we do customer support all the time.
Chances are that we can help, and if we don't know the answer straight away we'll find that, and we'll make a better product and we'll be able to support better the next customer.
OK? Does that make sense to you?
So next time you get into trouble with Add-ons, please contact the damn developer. He'll be friendly.
Thank you.
Davide Barranca
www.davidebarranca.com
www.cs-extensions.com
Thanks Chuck,
OK, i just took a look and noticed that there is no file size showing for the product, that sometimes suggests there is an issue with it (although not always). I think it might be worth submitting a patch if you are confident it works with CS6. If it does the user downloads the zxp file and uses Extension Manager for the install. I noticed you have another product which does support CS6 and also shows no file size but there were no ratings or reviews so I don't know if anyone has had an issue with it. However I think it would be worth submitting a patch to see if it fixes the current issues.
Thanks,
Jonathan
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