Users quota- not sending email windows 2008 server r2

I have setup quotas in File Server Resources Manager, when I test sending emails, it works ok I get email  from FSRM, but users doesn't get email when they reach quota even when they are on 100%. When I check Source Template Limit for each user I can
see that system sends email, but users not getting any email.
All users have email set in User Properties in AD.
What can be wrong?
I never left an open problem....I search, dig and ask, until it's solved....

Hi,
What external mail server do you use? Please try to create a receive connector with basic authentication only & anonymous permission on the mail server.
For more detailed information, you could refer to the links below
SMTP authentication and FSRM
http://social.technet.microsoft.com/Forums/windowsserver/en-us/b1c40455-a337-422b-bedd-597beae13969/smtp-authentication-and-fsrm
Best Regards,
Mandy 
We
are trying to better understand customer views on social support experience, so your participation in this
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