Users Receive message - There was an error opening this document.

I have seen a lot of posts on the forums regarding the following error message: "There was an error opening this document. The file is damaged and could not be repaired." I have not found any that provide a solution or identify the problem.
We receive the error when a portion of our users try and download some documents from our website. I don't think it's the document because other users can open it and it is not a version issue because users with the same adobe reader version are experiencing the issue and other are not.
Can anyone help me with this issue. I am stumped by it!!

Fyi, in addition to my earlier post, the other pc is using Adobe 8.1.1 and no other patch. I was trying to find 8.1.1 version but could not find a trust worthy site to load from. Do you think the error caused by using the 8.1.2 version? Thanks

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Trouble opening pdf's - I have received several pdf's from a friend via e-mail (Thunderbird). Some of them open just fine but others give me the message: "There was an error opening this document. The file is damaged and could not be repaired."

Trouble opening pdf's - I have received several pdf's from a friend via e-mail (Thunderbird). Some of them open just fine but others give me the message: "There was an error opening this document. The file is damaged and could not be repaired." My friend made sure that the files in question opened without issue on his computer (a PC). Further, I was able to open one of these "damaged" files on my Android phone, but I cannot open them on the Macbook Air. Any help would be greatly appreciated.

Back up all data.
Triple-click the line of text below to select it, the copy the selected text to the Clipboard (command-C):
/Library/Internet Plug-ins
In the Finder, select
Go ▹ Go to Folder
from the menu bar, or press the key combination shift-command-G. Paste into the text box that opens (command-V), then press return.
From the folder that opens, remove any items that have the letters “PDF” in the name. You may be prompted for your login password. Then quit and relaunch Safari, and test.
The "Silverlight" web plugin distributed by Microsoft can also interfere with PDF display in Safari, so you may need to remove it as well, if it's present.
If you still have the issue, repeat with this line:
~/Library/Internet Plug-ins
If you don’t like the results of this procedure, restore the items from the backup you made before you started. Relaunch Safari again.

When I attempt to open a PDF file I saved from a website, I get the message "There was an error opening this document. The file is damaged and could not be repaired." Is there any way to correct this problem?

When I attempt to open a PDF file I saved from a website using Safari, I get the message "There was an error opening this document. The file is damaged and could not be repaired." When I save the same PDF file using FireFox it opens up immediately. Is there any way to correct this problem with Safari?

Back up all data.
Triple-click the line of text below to select it, the copy the selected text to the Clipboard (command-C):
/Library/Internet Plug-ins
In the Finder, select
Go ▹ Go to Folder
from the menu bar, or press the key combination shift-command-G. Paste into the text box that opens (command-V), then press return.
From the folder that opens, remove any items that have the letters “PDF” in the name. You may be prompted for your login password. Then quit and relaunch Safari, and test.
The "Silverlight" web plugin distributed by Microsoft can also interfere with PDF display in Safari, so you may need to remove it as well, if it's present.
If you still have the issue, repeat with this line:
~/Library/Internet Plug-ins
If you don’t like the results of this procedure, restore the items from the backup you made before you started. Relaunch Safari again.

Message'there was an error opening this document.The file cannot be found'

Using xp home and when I click to download the pdf file, it will give 3 options been 'open'/'save'/?. When I choose the 'open' option, it will give me the above message "there was an error opening this document.The file cannot be found"
owever if I choose to "save" and I will be able to open the file and read it. In this pc its using Adobe Reader 8.1.2 with a patch. It was working fine prior to this sudden occurance of the error.
Strangely I have another pc with the same specification, I was able to choose "open" and be able to read the file. Can anyone help to resolve the issue by using the "open' option instead of "save, then open". Greateful for your prompt response.

Fyi, in addition to my earlier post, the other pc is using Adobe 8.1.1 and no other patch. I was trying to find 8.1.1 version but could not find a trust worthy site to load from. Do you think the error caused by using the 8.1.2 version? Thanks

I'm having trouble accessing my pdf. Error message: "There was an error opening this document..."

Hi
I have been working on a pdf in Adobe Reader 9.3 on 2007 Microsoft Windows v5.1. The pdf is set up as a form that I can enter data into. Last time I worked on it I saved it, and then when I went to open it the next time I had the following error message: "There was an error opening this document. There was a problem reading this document (14)."
I have tried to recover the pdf by going to www.datanumen.com/apdf but when I try to repair the pdf I get another error message: "Xml parsing error: not well formed (invalid token) (error code 4), line 12874, column 20 of file." The second error message looks like the problem has been pinpointed but I don't know how to fix it.Could you please let me know if there is any way to recover this file?
Thanks to anyone who can point me in the right direction!!

Thanks for the information.
Could you please also let me know which version of Adobe Reader are you currently using. If you are not using Reader 9.4.6 (which is the latest version of Adobe Reader), can you try updating to the latest released version by
1. Launching Adobe Reader
2. Clicking on Help > Check for Updates
3. When prompted click on Download followed by Install.
This will update Reader to the latest version.
Also, please verify if this issue that you are facing is with a specific PDF alone or is the issue happening with all PDFs that you are trying to print from Win7.
Ankit

Error Message: There was an error opening this document. Acrobat cannot open this file because a task is still active in Acrobat.

I've tried Command Q to close; Tried Adobe Reader Tool Bar but closing is grayed out; I'ved held the power button for hard close, but everytime I try to open a .pdf I get this message:
There was an error opening this document. Acrobat cannot open this file because a task is still active in Acrobat.
I'm not extremely technical, but I can follow directions if someone can help!
Thanks

Looks like it got stuck.
You can switch to another program or the Finder (click on desktop) and Apple menu > Force Quit > Adobe
You can press and hold the power button, it's a emergency force shutdown which you can boot normally and it should be fine.

When I try to open up a PDF document, i get the following error message: "There was an error opening this document. The network path was not found" AArrgh please help as I need to open up my documents. Thanks.

When I open up a PDF Document all i get is an error message saying: "There was an error opening this document. The network path was not found" I dont know how to fix this, so looking for some advice please, as I really need o open up my documents.
Thank for any help.

The documents I’m trying to read are already saved on my computer, under various different headings, I know that we have a server, so I only assume these documents are saved on here, as I said before I’m not good with all this techno stuff. I do my work each week ( on a payroll system) and save the documents for each company, they automatically go to the correct place. I never request for them to be saved in a certain place ( well not that I’m aware of) . I then on occasions need to open up this information, it is then that I can’t read or open the documents. We do have a tech help, but they are off sick until the 5th Jan, hence me trying to work out if I can fix this problem through this help site. Its ADOBE Reader that I’m trying to use.

Keep getting the following error message There was an error opening this document. The file is damaged and could not be repaired.

I keep getting the following message when trying to open a PDF I know nothing wrong with the file as it opens fine on other devices ?
"There was an error opening this document. The file is damaged and could not be repaired."

No its not zipped
Brian Blackstock
[email protected]
Office Australia +61 7 54537982
Office South Africa +27 11 423 2701
Mobile South Africa +27 796924094
Mobile Australia +61 400797124
www.atoll.co.za
www.elematicsa.co.za

When I clcik to download a pdf file the browser downloads the file but when adobe goes to open it I get often the message"There was an error opening this document. The root object is missing or invalid."

I also have safari on my computer and if use it and go to the same website I can open the file. there is a similar message if I try to open the file with Preview.

Sounds like the files are corrupt. Time to restore them from a good backup.

Pro 9 Users Receive "There was an error opening this document. The file is damaged and could not be repaired."

Users with Adobe Acrobat 9 Pro (Windows XP) are not able to open PDFs created on the server. They receive the error message:
“There was an error opening this document. The file is damaged and could not be repaired.”
Even if the users save to disk and try to re-open, the error still occurs.
This error did not surface in our QA testing because we were testing with Adobe Acrobat Reader 8. What can the difference be? Is there additional information that I can look for in order to troubleshoot this?
Thank you for looking at my post. Please provide guidance in trying to resolve this issue.
Elsa

So, I'm not sure how much this will help but if you save the pdf AHW_Test_05112009xx.pdf and open it in a text editor, and go all the way down to the bottom where the %%EOF marker is, it looks as if the html page is getting appended to the end of the pdf. I recieved the "This file was damaged..." error in Adobe 7.1.0 when trying to open it but if you remove the html at the end, it opens up just fine.
It appears that whatever's appending the html to the end is causing the issue.
Below is what the file looks like near the end after the EOF:
startxref
400771
%%EOF
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="http://www.w3.org/1999/xhtml" >
<head><title>
Gartner for IT Executives
</title>

Insert PDF Into 2013 Word Doc. Message There was an error opening this Doc This file cannot be found

To All,
I recently purchased a brand new Dell Laptop Inspiron 5521 Windows 7 Home Premium with purchase of Microsoft Office 2013 and already preinstalled Adobe Reader X. When trying to insert object being a saved pdf documentinto Word Doc., I keep receiving the following message: [There was an error opening this document. This file cannot be found.] Why?

I don't know but I wouldn't expect it to work anyway. What do you expect to happen?

There was an error opening this document. Access denied.

Greetings,
When I did my taxes last year (March 2012), I downloaded some pdf files from the IRS. Form 1040 was a writable file and I filled it out as needed. This file was saved on a Vista machine running XP. A few months ago, I upgraded that pc to be Windows 7 SP1.
Today I'm getting ready to do my taxes for this year. When I double click on last year's Form1040.pdf, I get the following error message:
There was an error opening this document. Access denied.
Interestingly, I can open other pdf files, like the Form 1040 Instructions. I do not think that I password protected my Form1040.pdf. The reason that I think it isn't password protected is because I'm not being prompted to enter a password.
I copied the file to an old spare XP machine (XP Home, version 2002, SP3) that I have and it opened fine. It did not prompt for a password. I printed copies of last year's forms from that XP machine, so this isn't an emergency for me, but it is mildly annoying that I can't figure out what's wrong.
I have Adobe Reader XI version 11.0.2 installed on both machines (the Windows 7 machine and the old XP machine).
To summarize, it was created on Vista, I can't open it with Windows 7, but I can open it with XP.
Normally I would consider uploading the file in question, but in this case, I hope you'll agree that might be a bad idea!
Advice on how to get this to work on Windows 7 would be appreciated.

Pat Willener: Thanks! That solved the problem.
For anyone else having this problem, here's a detailed list of how I used Pat's advice to solve my problem:
1. Right click on the problematic file
2. Select Properties
3. Select the Security tab
4. Press continue
5. In the "Permissions for MyFile.pdf" dialog, press "Add".
6. In the "Select Users or Groups" dialog, press "Advanced".
7. The next dialog that pops up is also named "Select Users or Groups". Press "Find Now".
8. Scroll down the list of search results until you find your username.
9. Double click on your username.
10. Press ok in the "Select Users or Groups" dialog.
11. Press ok in the "Permissions for MyFile.pdf" dialog
12. Press ok in the Properties dialog.
done.

There was an error opening this document. The file is damaged and could not be repaired.

Good Day all
When busy doing internet banking on www.absa.co.za and I try to print a confirmation, I get the following error message: "C:\Documents and Settings\%user profile%\Local Settings\Temporary Internet Files\Content.IE5\%folder name%\%file name%.pdf
Could not open file.
File not found."
I've managed to locate the actual file that it's looking for, but when I try and open the file using either Adobe or Foxit Reader, I get the following error message: "There was an error opening this document. The file is damaged and could not be repaired."
I've un-installed Adobe and installed version 9.1 for this particular user. This happened a while ago and then an un-installation and re-installation of Adobe solved the issue. This time, unfortunately, it didn't. I then un-installed Adobe and tried again, UNSUCCESSFULLY. So I loaded Foxit Reader, also without any success.
If there's anyone out there who could possibly help, please do so... It's extremely urgent.
Please find the errors attached as well.
Regards,
ME

I contacted the company and they asked me to try using another browser, which I did... and using FireFox worked
thanks for the help ʇɐb ɹəuəllıʍ
cheers!

There was an error opening this document. This file is already open or in use by another application

I cannot open any PDF documents. I receive one of two error messages:
"There was an error opening this document. This file is already open or in use by another application."
"This file is in use. Enter a new name or close the file that's open in another program."
I do not know how to open the document in another program, so I am perplexed how it could be open in another program.
I tried Repair the Adobe Installation from within Adobe Reader and from the Control Panel (Control Panel\Programs\Programs and Features\Uninstall or change a program) using the Change option. I'm assuming they are the same process, although I'm not sure. Neither method worked. I rebooted after each.
I'm at work at a huge federal agency, so we're of course on a network. It takes several days to receive agency IT help, which is why I'm asking here. I can open Word and text documents. Nothing else seems to be amiss on the 'ol pc.
Adobe Reader 11.0.05
Windows 7
As you can tell, I have only limited knowledge of the possible issues.
Thanks!

Shared network drive.
I was not able to open the PDF documents via Notepad.
Interestingly, and perhaps supportive of your hypothesis, I subsequently had problems with Outlook wherein I could not save or close an email I was writing because "you do not have permission." I rebooted my computer and now Outlook works fine (and it save my email, thank goodness), and I can open PDF documents.
Hopefully it will stay this way. If not, I'll be back!
Thank you very much for offering to help.
All the Best,
Mark

With OSX10.7.5 and Adobe Reader 11.0.02 when I try to open a PDF downloaded from the web I get 'There was an error opening this document. This file is damaged and could not be repaired. Preview will not open either. Older PDFs OK.

I am running OS X 10.7.5 and Adobe Reader 11.0.02. In the last few days I have been unable to open PDF's downloaded from the web. Reader gives the error message 'There was an error opening this document. The file is damaged and could not be repaired'. Removing Reader and trying to use Preview to open these files give the error 'Preview cannot open this file. It may be damaged or use a file format that Preview doesn't recognise' (or something like that). Downloading the same files with Reader removed from my Mac Preview opens the files OK.
I was recently prompted to update Adobe software but did not note exactly what the update was nor when it was done.
Reader and Preview will both open PDFs I downloaded a week ago. Reader will also open files downloaded on another Mac running OS X 10.0.0 and copied to my Mac. Any ideas?

Back up all data.
Triple-click the line of text below to select it, the copy the selected text to the Clipboard (command-C):
/Library/Internet Plug-ins
In the Finder, select
Go ▹ Go to Folder
from the menu bar, or press the key combination shift-command-G. Paste into the text box that opens (command-V), then press return.
From the folder that opens, remove any items that have the letters “PDF” in the name. You may be prompted for your login password. Then quit and relaunch Safari, and test.
The "Silverlight" web plugin distributed by Microsoft can also interfere with PDF display in Safari, so you may need to remove it as well, if it's present.
If you still have the issue, repeat with this line:
~/Library/Internet Plug-ins
If you don’t like the results of this procedure, restore the items from the backup you made before you started. Relaunch Safari again.

Users Receive message - There was an error opening this document.

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