Users "redlined" - "Not Found in User Directory"

We've been having this problem off and on all day:
In my User list under Admin page on Contribute, half of the
users have a red slash across their ID and in paranthesis this
message "Not Found in User Directory". The odd things are that 1)
they are in AD and active accounts, 2) using CPS console we can
verify the names and passwords and 3) those using C4 can log in
just fine. Those using C3 and CS3 seem to be having log-in problems
- except that I'm running CS3 and administering site, and I can log
in just fine..
Any ideas?

Have you tried using the Transition Mode (Edit, Adminster
Websites, Compatibility) for all your users, since you are working
with two versions of Contribute?
grtz
Hayo

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    06/11/2014 10:17:32.02 w3wp.exe (0x1904) 0x1BC0 SharePoint Portal Server User Profiles ajk35 Medium MossClientBase_WCFLogging::Begin MossClientBase.ExecuteOnChannel acc2999c-dfbc-a0b4-a4e8-f962e574ee66
    06/11/2014 10:17:32.02 w3wp.exe (0x1904) 0x1BC0 SharePoint Portal Server User Profiles ajk36 Medium MossClientBase_WCFLogging:: MossClientBase.ExecuteOnChannel - Executing codeblock on channel acc2999c-dfbc-a0b4-a4e8-f962e574ee66
    06/11/2014 10:17:32.02 w3wp.exe (0x1904) 0x1BC0 SharePoint Foundation Topology e5mc Medium WcfSendRequest: RemoteAddress: 'http://sp13:32843/44fa09d6891d4d7bb9856a0da10f6a84/ProfilePropertyService.svc' Channel: 'Microsoft.Office.Server.UserProfiles.IProfilePropertyService' Action: 'http://Microsoft.Office.Server.UserProfiles/GetProfileProperties' MessageId: 'urn:uuid:ec3c0f34-3285-4771-a7a1-24039cb4ced8' acc2999c-dfbc-a0b4-a4e8-f962e574ee66
    06/11/2014 10:17:32.03 w3wp.exe (0x1904) 0x0FAC Web Content Management Publishing 7fz3 Medium Setting [Display] as the FormContext.FormMode for the current page dbc2999c-6f92-a0b4-a4e8-f7ed10437e35
    06/11/2014 10:17:32.03 w3wp.exe (0x1904) 0x0FAC SharePoint Foundation General 8sl1 High DelegateControl: Exception thrown while adding control 'Microsoft.SharePoint.Publishing.Navigation.PortalSiteMapDataSource': Microsoft.SharePoint.SPException: The specified user or domain group was not found. ---> System.Security.Principal.IdentityNotMappedException: Some or all identity references could not be translated. at System.Security.Principal.NTAccount.Translate(IdentityReferenceCollection sourceAccounts, Type targetType, Boolean forceSuccess) at System.Security.Principal.NTAccount.Translate(Type targetType) at Microsoft.SharePoint.Administration.Claims.SPClaimProviderManager.GetProviderUserKeyClaim(IClaimsIdentity claimsIdentity, SPClaim loginClaim) --- End of inner exception stack trace --- at Microsoft.SharePoint.Administration.Claims.SPClaimProviderManager.... dbc2999c-6f92-a0b4-a4e8-f7ed10437e35
    06/11/2014 10:17:32.03* w3wp.exe (0x1904) 0x0FAC SharePoint Foundation General 8sl1 High ...GetProviderUserKeyClaim(IClaimsIdentity claimsIdentity, SPClaim loginClaim) at Microsoft.SharePoint.Administration.Claims.SPClaimProviderManager.GetProviderUserKey(IClaimsIdentity claimsIdentity, String encodedIdentityClaimSuffix) at Microsoft.SharePoint.Administration.Claims.SPClaimProviderManager.GetProviderUserKey(String encodedIdentityClaimSuffix) at Microsoft.SharePoint.Utilities.SPUtility.GetFullUserKeyFromFullName(String fullName) at Microsoft.SharePoint.SPGlobal.CreateSPRequestAndSetIdentity(SPSite site, String name, Boolean bNotGlobalAdminCode, String strUrl, Boolean bNotAddToContext, Byte[] UserToken, SPAppPrincipalToken appPrincipalToken, String userName, Boolean bIgnoreTokenTimeout, Boolean bAsAnonymous) at Microsoft.SharePoint.SPSite.get_Request() at Mi... dbc2999c-6f92-a0b4-a4e8-f7ed10437e35
    06/11/2014 10:17:32.03* w3wp.exe (0x1904) 0x0FAC SharePoint Foundation General 8sl1 High ...crosoft.SharePoint.SPSite.OpenWeb(Guid gWebId, Int32 mondoHint) at Microsoft.SharePoint.Publishing.CachedObjectFactory.OpenWebFromSuperUserSite(Guid webId) at Microsoft.SharePoint.Publishing.CacheManager..ctor(SPSite site) at Microsoft.SharePoint.Publishing.CacheManager.GetManager(SPSite site, Boolean useContextSite, Boolean allowContextSiteOptimization, Boolean refreshIfNoContext) at Microsoft.SharePoint.Publishing.CachedAreaLookup.EnsureLookup(Boolean errorsAsExceptions) at Microsoft.SharePoint.Publishing.CachedAreaLookup.GetCachedAreaOrException() at Microsoft.SharePoint.Publishing.Navigation.TaxonomyNavigationCache.GetCachedWebInfo(CachedAreaLookup cachedAreaLookup) at Microsoft.SharePoint.Publishing.Navigation.TaxonomyNavigationCache.GetWebNavigationSetting... dbc2999c-6f92-a0b4-a4e8-f7ed10437e35
    06/11/2014 10:17:32.03* w3wp.exe (0x1904) 0x0FAC SharePoint Foundation General 8sl1 High ...s(CachedAreaLookup cachedArea, CachedAreaLookup& parentCachedArea, Exception& loadError) at Microsoft.SharePoint.Publishing.Navigation.TaxonomyNavigation.GetEffectiveProviderSettingsList(CachedAreaLookup cachedArea, Boolean includeInheritedSettings) at Microsoft.SharePoint.Publishing.Navigation.TaxonomyNavigation.GetEffectiveProviderSettings[T](CachedAreaLookup cachedArea, String siteMapProviderName, Boolean includeInheritedSettings, CachedAreaLookup& cachedAreaWithSettings) at Microsoft.SharePoint.Publishing.Navigation.TaxonomyNavigation.GetEffectiveProviderSettings[T](SPWeb web, String siteMapProviderName, Boolean includeInheritedSettings) at Microsoft.SharePoint.Publishing.Navigation.SwitchableSiteMapProvider.GetCurrentWrappedProvider() at Microsoft.SharePoint.Publis... dbc2999c-6f92-a0b4-a4e8-f7ed10437e35
    06/11/2014 10:17:32.03* w3wp.exe (0x1904) 0x0FAC SharePoint Foundation General 8sl1 High ...hing.Navigation.SwitchableSiteMapProvider.get_RootNode() at Microsoft.SharePoint.Publishing.Navigation.SwitchableDataSourceBehavior.AssignProperties(SiteMapProvider targetProvider) at Microsoft.SharePoint.Publishing.Navigation.PortalSiteMapDataSource.OnInit(EventArgs e) at System.Web.UI.Control.InitRecursive(Control namingContainer) at System.Web.UI.Control.AddedControl(Control control, Int32 index) at Microsoft.SharePoint.WebControls.DelegateControl.AddControlResilient(Control ctl) dbc2999c-6f92-a0b4-a4e8-f7ed10437e35
    06/11/2014 10:17:32.03 w3wp.exe (0x1904) 0x0FAC SharePoint Foundation General 8sl1 High DelegateControl: Exception thrown while adding control 'Microsoft.SharePoint.Publishing.Navigation.PortalSiteMapDataSource': Microsoft.SharePoint.SPException: The specified user or domain group was not found. ---> System.Security.Principal.IdentityNotMappedException: Some or all identity references could not be translated. at System.Security.Principal.NTAccount.Translate(IdentityReferenceCollection sourceAccounts, Type targetType, Boolean forceSuccess) at System.Security.Principal.NTAccount.Translate(Type targetType) at Microsoft.SharePoint.Administration.Claims.SPClaimProviderManager.GetProviderUserKeyClaim(IClaimsIdentity claimsIdentity, SPClaim loginClaim) --- End of inner exception stack trace --- at Microsoft.SharePoint.Administration.Claims.SPClaimProviderManager.... dbc2999c-6f92-a0b4-a4e8-f7ed10437e35
    06/11/2014 10:17:32.03* w3wp.exe (0x1904) 0x0FAC SharePoint Foundation General 8sl1 High ...GetProviderUserKeyClaim(IClaimsIdentity claimsIdentity, SPClaim loginClaim) at Microsoft.SharePoint.Administration.Claims.SPClaimProviderManager.GetProviderUserKey(IClaimsIdentity claimsIdentity, String encodedIdentityClaimSuffix) at Microsoft.SharePoint.Administration.Claims.SPClaimProviderManager.GetProviderUserKey(String encodedIdentityClaimSuffix) at Microsoft.SharePoint.Utilities.SPUtility.GetFullUserKeyFromFullName(String fullName) at Microsoft.SharePoint.SPGlobal.CreateSPRequestAndSetIdentity(SPSite site, String name, Boolean bNotGlobalAdminCode, String strUrl, Boolean bNotAddToContext, Byte[] UserToken, SPAppPrincipalToken appPrincipalToken, String userName, Boolean bIgnoreTokenTimeout, Boolean bAsAnonymous) at Microsoft.SharePoint.SPSite.get_Request() at Mi... dbc2999c-6f92-a0b4-a4e8-f7ed10437e35
    06/11/2014 10:17:32.03* w3wp.exe (0x1904) 0x0FAC SharePoint Foundation General 8sl1 High ...crosoft.SharePoint.SPSite.OpenWeb(Guid gWebId, Int32 mondoHint) at Microsoft.SharePoint.Publishing.CachedObjectFactory.OpenWebFromSuperUserSite(Guid webId) at Microsoft.SharePoint.Publishing.CacheManager..ctor(SPSite site) at Microsoft.SharePoint.Publishing.CacheManager.GetManager(SPSite site, Boolean useContextSite, Boolean allowContextSiteOptimization, Boolean refreshIfNoContext) at Microsoft.SharePoint.Publishing.CachedAreaLookup.EnsureLookup(Boolean errorsAsExceptions) at Microsoft.SharePoint.Publishing.CachedAreaLookup.GetCachedAreaOrException() at Microsoft.SharePoint.Publishing.Navigation.TaxonomyNavigationCache.GetCachedWebInfo(CachedAreaLookup cachedAreaLookup) at Microsoft.SharePoint.Publishing.Navigation.TaxonomyNavigationCache.GetWebNavigationSetting... dbc2999c-6f92-a0b4-a4e8-f7ed10437e35
    06/11/2014 10:17:32.03* w3wp.exe (0x1904) 0x0FAC SharePoint Foundation General 8sl1 High ...s(CachedAreaLookup cachedArea, CachedAreaLookup& parentCachedArea, Exception& loadError) at Microsoft.SharePoint.Publishing.Navigation.TaxonomyNavigation.GetEffectiveProviderSettingsList(CachedAreaLookup cachedArea, Boolean includeInheritedSettings) at Microsoft.SharePoint.Publishing.Navigation.TaxonomyNavigation.GetEffectiveProviderSettings[T](CachedAreaLookup cachedArea, String siteMapProviderName, Boolean includeInheritedSettings, CachedAreaLookup& cachedAreaWithSettings) at Microsoft.SharePoint.Publishing.Navigation.TaxonomyNavigation.GetEffectiveProviderSettings[T](SPWeb web, String siteMapProviderName, Boolean includeInheritedSettings) at Microsoft.SharePoint.Publishing.Navigation.SwitchableSiteMapProvider.GetCurrentWrappedProvider() at Microsoft.SharePoint.Publis... dbc2999c-6f92-a0b4-a4e8-f7ed10437e35
    06/11/2014 10:17:32.03* w3wp.exe (0x1904) 0x0FAC SharePoint Foundation General 8sl1 High ...hing.Navigation.SwitchableSiteMapProvider.get_RootNode() at Microsoft.SharePoint.Publishing.Navigation.SwitchableDataSourceBehavior.AssignProperties(SiteMapProvider targetProvider) at Microsoft.SharePoint.Publishing.Navigation.PortalSiteMapDataSource.OnInit(EventArgs e) at System.Web.UI.Control.InitRecursive(Control namingContainer) at System.Web.UI.Control.AddedControl(Control control, Int32 index) at Microsoft.SharePoint.WebControls.DelegateControl.AddControlResilient(Control ctl) dbc2999c-6f92-a0b4-a4e8-f7ed10437e35
    06/11/2014 10:17:32.03 w3wp.exe (0x1904) 0x0FAC SharePoint Foundation General 8sl1 High DelegateControl: Exception thrown while adding control 'ASP._controltemplates_15_metadatanavtree_ascx': Microsoft.SharePoint.SPException: The specified user or domain group was not found. ---> System.Security.Principal.IdentityNotMappedException: Some or all identity references could not be translated. at System.Security.Principal.NTAccount.Translate(IdentityReferenceCollection sourceAccounts, Type targetType, Boolean forceSuccess) at System.Security.Principal.NTAccount.Translate(Type targetType) at Microsoft.SharePoint.Administration.Claims.SPClaimProviderManager.GetProviderUserKeyClaim(IClaimsIdentity claimsIdentity, SPClaim loginClaim) --- End of inner exception stack trace --- at Microsoft.SharePoint.Administration.Claims.SPClaimProviderManager.GetProviderUserKeyCla... dbc2999c-6f92-a0b4-a4e8-f7ed10437e35
    06/11/2014 10:17:32.03* w3wp.exe (0x1904) 0x0FAC SharePoint Foundation General 8sl1 High ...im(IClaimsIdentity claimsIdentity, SPClaim loginClaim) at Microsoft.SharePoint.Administration.Claims.SPClaimProviderManager.GetProviderUserKey(IClaimsIdentity claimsIdentity, String encodedIdentityClaimSuffix) at Microsoft.SharePoint.Administration.Claims.SPClaimProviderManager.GetProviderUserKey(String encodedIdentityClaimSuffix) at Microsoft.SharePoint.Utilities.SPUtility.GetFullUserKeyFromFullName(String fullName) at Microsoft.SharePoint.SPGlobal.CreateSPRequestAndSetIdentity(SPSite site, String name, Boolean bNotGlobalAdminCode, String strUrl, Boolean bNotAddToContext, Byte[] UserToken, SPAppPrincipalToken appPrincipalToken, String userName, Boolean bIgnoreTokenTimeout, Boolean bAsAnonymous) at Microsoft.SharePoint.SPSite.get_Request() at Microsoft.SharePoint.SP... dbc2999c-6f92-a0b4-a4e8-f7ed10437e35
    06/11/2014 10:17:32.03* w3wp.exe (0x1904) 0x0FAC SharePoint Foundation General 8sl1 High ...Site.OpenWeb(Guid gWebId, Int32 mondoHint) at Microsoft.SharePoint.Publishing.CachedObjectFactory.OpenWebFromSuperUserSite(Guid webId) at Microsoft.SharePoint.Publishing.CacheManager..ctor(SPSite site) at Microsoft.SharePoint.Publishing.CacheManager.GetManager(SPSite site, Boolean useContextSite, Boolean allowContextSiteOptimization, Boolean refreshIfNoContext) at Microsoft.Office.DocumentManagement.MetadataNavigation.MetadataNavigationSettings.GetCachedArea(SPWeb web) at Microsoft.Office.DocumentManagement.MetadataNavigation.MetadataNavigationContext.GetMetadataNavigationHintsForList(SPWeb web, Guid listGuid) at Microsoft.Office.DocumentManagement.MetadataNavigation.MetadataNavigationSettings.GetMetadataNavigationSettings(SPWeb web, Guid sourceListId, Boolean check... dbc2999c-6f92-a0b4-a4e8-f7ed10437e35
    06/11/2014 10:17:32.03* w3wp.exe (0x1904) 0x0FAC SharePoint Foundation General 8sl1 High ...WebPropHint) at Microsoft.Office.DocumentManagement.MetadataNavigation.MetadataNavigationContext.get_NavigationSettings() at Microsoft.Office.DocumentManagement.MetadataNavigation.MetadataNavigationContext.EnsurePageInitEventHandling(Control controlOnPage) at Microsoft.Office.Server.WebControls.MetadataHierarchyDataSourceControl.OnInit(EventArgs e) at System.Web.UI.Control.InitRecursive(Control namingContainer) at System.Web.UI.Control.InitRecursive(Control namingContainer) at System.Web.UI.Control.InitRecursive(Control namingContainer) at System.Web.UI.Control.AddedControl(Control control, Int32 index) at Microsoft.SharePoint.WebControls.DelegateControl.AddControlResilient(Control ctl) dbc2999c-6f92-a0b4-a4e8-f7ed10437e35
    06/11/2014 10:17:32.03 w3wp.exe (0x1904) 0x0FAC SharePoint Foundation General 8nca Medium Application error when access /SitePages/Home.aspx, Error=Some or all identity references could not be translated. at System.Security.Principal.NTAccount.Translate(IdentityReferenceCollection sourceAccounts, Type targetType, Boolean forceSuccess) at System.Security.Principal.NTAccount.Translate(Type targetType) at Microsoft.SharePoint.Administration.Claims.SPClaimProviderManager.GetProviderUserKeyClaim(IClaimsIdentity claimsIdentity, SPClaim loginClaim) dbc2999c-6f92-a0b4-a4e8-f7ed10437e35
    06/11/2014 10:17:32.03 w3wp.exe (0x1904) 0x0FAC SharePoint Foundation Runtime tkau Unexpected System.Security.Principal.IdentityNotMappedException: Some or all identity references could not be translated. at System.Security.Principal.NTAccount.Translate(IdentityReferenceCollection sourceAccounts, Type targetType, Boolean forceSuccess) at System.Security.Principal.NTAccount.Translate(Type targetType) at Microsoft.SharePoint.Administration.Claims.SPClaimProviderManager.GetProviderUserKeyClaim(IClaimsIdentity claimsIdentity, SPClaim loginClaim) dbc2999c-6f92-a0b4-a4e8-f7ed10437e35
    06/11/2014 10:17:32.03 w3wp.exe (0x1904) 0x0FAC SharePoint Foundation General ajlz0 High Getting Error Message for Exception System.Web.HttpUnhandledException (0x80004005): Exception of type 'System.Web.HttpUnhandledException' was thrown. ---> Microsoft.SharePoint.SPException: The specified user or domain group was not found. ---> System.Security.Principal.IdentityNotMappedException: Some or all identity references could not be translated. at System.Security.Principal.NTAccount.Translate(IdentityReferenceCollection sourceAccounts, Type targetType, Boolean forceSuccess) at System.Security.Principal.NTAccount.Translate(Type targetType) at Microsoft.SharePoint.Administration.Claims.SPClaimProviderManager.GetProviderUserKeyClaim(IClaimsIdentity claimsIdentity, SPClaim loginClaim) --- End of inner exception stack trace --- at Microsoft.SharePoint.Administration.... dbc2999c-6f92-a0b4-a4e8-f7ed10437e35
    06/11/2014 10:17:32.03* w3wp.exe (0x1904) 0x0FAC SharePoint Foundation General ajlz0 High ...Claims.SPClaimProviderManager.GetProviderUserKeyClaim(IClaimsIdentity claimsIdentity, SPClaim loginClaim) at Microsoft.SharePoint.Administration.Claims.SPClaimProviderManager.GetProviderUserKey(IClaimsIdentity claimsIdentity, String encodedIdentityClaimSuffix) at Microsoft.SharePoint.Administration.Claims.SPClaimProviderManager.GetProviderUserKey(String encodedIdentityClaimSuffix) at Microsoft.SharePoint.Utilities.SPUtility.GetFullUserKeyFromFullName(String fullName) at Microsoft.SharePoint.SPGlobal.CreateSPRequestAndSetIdentity(SPSite site, String name, Boolean bNotGlobalAdminCode, String strUrl, Boolean bNotAddToContext, Byte[] UserToken, SPAppPrincipalToken appPrincipalToken, String userName, Boolean bIgnoreTokenTimeout, Boolean bAsAnonymous) at Microsoft.SharePoint.... dbc2999c-6f92-a0b4-a4e8-f7ed10437e35
    06/11/2014 10:17:32.03* w3wp.exe (0x1904) 0x0FAC SharePoint Foundation General ajlz0 High ...SPSite.get_Request() at Microsoft.SharePoint.SPSite.OpenWeb(Guid gWebId, Int32 mondoHint) at Microsoft.SharePoint.Publishing.CachedObjectFactory.OpenWebFromSuperUserSite(Guid webId) at Microsoft.SharePoint.Publishing.CacheManager..ctor(SPSite site) at Microsoft.SharePoint.Publishing.CacheManager.GetManager(SPSite site, Boolean useContextSite, Boolean allowContextSiteOptimization, Boolean refreshIfNoContext) at Microsoft.SharePoint.Publishing.Internal.WebControls.PublishingRibbon.OnLoad(EventArgs e) at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at... dbc2999c-6f92-a0b4-a4e8-f7ed10437e35
    06/11/2014 10:17:32.03* w3wp.exe (0x1904) 0x0FAC SharePoint Foundation General ajlz0 High ... System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) at System.Web.UI.Page.HandleError(Exception e) at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) at System.Web.UI.Page.ProcessRequest() at System.Web.UI.Page.ProcessRequest(HttpContext context) at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() at System.Web.HttpApplication.ExecuteS... dbc2999c-6f92-a0b4-a4e8-f7ed10437e35
    06/11/2014 10:17:32.03* w3wp.exe (0x1904) 0x0FAC SharePoint Foundation General ajlz0 High ...tep(IExecutionStep step, Boolean& completedSynchronously) dbc2999c-6f92-a0b4-a4e8-f7ed10437e35
    06/11/2014 10:17:32.03 w3wp.exe (0x1904) 0x0FAC SharePoint Foundation General aat87 Monitorable dbc2999c-6f92-a0b4-a4e8-f7ed10437e35
    06/11/2014 10:17:32.05 w3wp.exe (0x1904) 0x0FAC SharePoint Foundation Monitoring b4ly Medium Leaving Monitored Scope (Request (GET:http://sp13:80/SitePages/Home.aspx)). Execution Time=97.7205 dbc2999c-6f92-a0b4-a4e8-f7ed10437e35

    This is a very generic error message. 
    What user you are trying to search. Are you using username, display name or email address when searching
    Was any domain related changed done
    What if that users tried to logon to sharepoint site. 
    Does this error occur with all the account when you click edit? If not, based on the error,
    the user account which might be removed from Active Directory or renamed accidentally. Please have a check.
    Try to follow below:
    http://architectevangelist.wordpress.com/2010/12/07/sharepoint-2010-the-specified-user-or-domain-group-was-not-found/

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