Users with No Internet Acces can't open the HTML Helpfile

Hi guys,
This may be a no brainer but i have created some helpfiles
for our software, unfortunately when a user comes to open the files
if they don't have internet access, the system returns a windows
security error. The message states " not a trusted publisher".
We have corrected it internally by changing something in our
registry files but we cannot expect our clients to do the same .
Can anyone shed some light on this.
Regards
Mark

Hi all
Mark, are you using any of the
Big Three items?
* Browse Sequences
* Glossary Tab
* WebSearch
If so, it's likely that your end user does not have the
supporting HHActiveX.DLL file present and properly registered.
Sometimes, when this is the case, the PC heads for the internet in
search of the missing .DLL.
Click here for more
information
Cheers... Rick

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Listed below are the information from Page Source:

<HTML>

<HEAD>
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        BODY {font-family:'Helvetica Neue';}
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</HEAD>
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<div class="icon" alt="Safari Icon" role="img"></div>
<div class="text-container">

<P aria-hidden="true" class="error-title error-text-engraving">Safari can’t open the page <A id="help-button"></a></P>
<P aria-hidden="true" class="error-title error-text">Safari can’t open the page <A id="help-button"></a></P>
<P class="error-title error-text-inner-shadow">Safari can’t open the page <A aria-label="Help" role="button" id="help-button" class="" HREF='open-help-anchor:ibrw1071'></a></P>
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<div class="text-container">

<P class="error-message error-text-engraving">Safari can’t open the page “http://www.youtube.com/” because the server unexpectedly dropped the connection. This sometimes occurs when the server is busy. Wait for a few minutes, and then try again.</P>
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<P aria-hidden="true" class="error-message error-text-inner-shadow">Safari can’t open the page “http://www.youtube.com/” because the server unexpectedly dropped the connection. This sometimes occurs when the server is busy. Wait for a few minutes, and then try again.</P>
</div>
</div>
</BODY>
</HTML>
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    This file has a UTF-8 BOM in it so it can be included from a UTF-16 page
    without specifying an explicit character set. When editing it, please be
    sure to preserve the BOM (first three bytes of the file, EF BB BF).
body {
    background-color: rgb(237, 239, 238);
    background-image: url(ErrorPageBackgroundTile.png);
    background-size: 100px 100px;
    text-align: center;
    -webkit-user-select: none;
    cursor: default;
.error-container {
    margin-top: 128px;
    padding-top: 0;
.error-container, .suggestion-container, .action-container {
    position: relative;
    width: 500px;
    min-height: 90px;
    margin-left: auto;
    margin-right: auto;
    padding-left: 93px;
    padding-right: 93px;
    padding-bottom: 0;
.suggestion-container {
    margin-top: 25px;
    padding-top: 20px;
    background: url(ErrorPageDividerLine.png) top center no-repeat;
    background-size: 686px 1px;
.icon {
    position: relative;
    margin-left: auto;
    margin-right: auto;
    width: 113px;
    height: 120px;
    background-image: url(ErrorPageCompass.png);
    background-repeat: no-repeat;
    background-size: 113px 120px;
.reading-list-glasses {
    display: inline-block;
    position: relative;
    top: 2px;
    margin-right: 8px;
    width: 35px;
    height: 16px;
    background-image: url(ErrorPageReadingList.png);
    background-repeat: no-repeat;
    background-size: 35px 16px;
.error-text-engraving .reading-list-glasses, .error-text-inner-shadow .reading-list-glasses {
    /* Hide the duplicate Reading List glasses that are next to the envgraving and the shadow of the
    inner text. The images are just there for horizontal spacing of the components of the error text,
    we don't want to show them. */
    visibility: hidden;
html[dir=rtl] .icon {
    left: auto;
    right: 7px;
.text-container {
    position: relative;
    width: 100%;
    margin: auto;
    -webkit-font-smoothing: antialiased;
.error-text, .error-text-engraving, .error-text-inner-shadow
    margin: 0;
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.error-text {
    position: absolute;
    top: 0;
    left: 0;
    right: 0;
    background-repeat: repeat;
    -webkit-background-clip: text;
    -webkit-text-fill-color: transparent;
.error-text-engraving {
    position: relative;
    top: 1px;
    width: 100%;
    color: white;
.error-text-inner-shadow {
    position: absolute;
    top: 1px;
    left: 0;
    right: 0;
    color: rgba(255, 255, 255, 0.25);
.error-title
    font-size: 18px;
    line-height:24px; /* This needs to be the same as the 2nd color stop position in -webkit-repeating-linear-gradient of error-title.error-text. */
    font-weight: bold;
.error-title.error-text {
    /* the position for rgba(124, 128, 130, 0.9) needs to be the same as the line-height in .error-title */
    background-image: -webkit-repeating-linear-gradient(rgba(79, 82, 85, 0.9) 0, rgba(124, 128, 130, 0.9) 24px), url(ErrorPageBackgroundTile.png);
.error-title.error-text-engraving {
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    margin-bottom: 25px;
.suggestion-form input
    font-size: 16px;
    margin: 0;
.suggestion-prompt
    margin-bottom: 12px;
.suggestion-prompt, .error-message {
    font-size: 14px;
    line-height: 17px;
.suggestion-prompt.error-text, .error-message.error-text {
    background-color: rgba(101, 105, 107, 0.9);
.suggestion-prompt.error-text-engraving {
    padding-bottom: 0px;
    margin-top: 6px;
.action-container {
    margin-top: 8px;
.action-container .suggestion-form {
    display: inline-block;
    margin: 5px;
    padding: 0;
.action-container .suggestion-form input {
    width: 132px;
    margin: 0;
.error-text a, .error-text-inner-shadow a {
    visibility: hidden;
.error-text-engraving a {
    z-index: 1;
    position: relative;
    top: -1px;
#help-button {
    display: inline-block;
    width: 25px;
    height: 24px;
    vertical-align: bottom;
    background-image: url(HelpButton.png);
    background-repeat: no-repeat;
    background-size: 25px 24px;
    -webkit-user-drag: none;
    margin-right: -35px;
    visibility: visible;
.error-text-engraving #help-button, .error-text #help-button {
    background-image: none;
    visibility: hidden;
#help-button:active {
    background-image: url(HelpButtonPressed.png);
html[dir=rtl] #help-button {
    margin-right: inherit;
    margin-left: -35px;
@media (-webkit-min-device-pixel-ratio:2) {
    body {
        background-image: url([email protected]);
    .suggestion-container {
        background-image: url([email protected]);
    .icon {
        background-image: url([email protected]);
    .reading-list-glasses {
        background-image: url([email protected]);
    .error-title.error-text {
        /* the position for rgba(124, 128, 130, 0.9) needs to be the same as the line-height in .error-title */
        background-image: -webkit-repeating-linear-gradient(rgba(79, 82, 85, 0.9) 0, rgba(124, 128, 130, 0.9) 24px), url([email protected]);
    #help-button {
        background-image: url([email protected]);
    #help-button:active {
        background-image: url([email protected]);
I don't know whether these information can help to solve the problem.
Thanks

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kahjot wrote:
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Users with No Internet Acces can't open the HTML Helpfile

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