UsersByGroup SS report crashing;Shared Services Users not removed correctly

Apparently, there are not many experts on Shared Services – nor is there much documentation.
We have an urgent need to get a Users By Group report successfully run from an Shared Services installation today (auditors!)! Opening a support ticket as well as making last ditch attempts to get more suggestions on how to resolve.
It appears as those the users causing the problem (the UsersByGroup Shared Services reports crashes) are NTLM. Apparently, several users were removed – before they were de-provisioned. Now they are not appearing on the default area but are appearing in other areas within SS. An attempt to re-add them failed to sync them back up (likely gave them each a new SID). We believe it is likely that the two issues are related (the not quite completely deleted users and the User By Group report bombing out – due to a user – since the provisioning is there, but the user is not, for these instances). Two of the Users show under Admin also, which should not be the case.
Any suggestions on next steps would be greatly appreciated.
Thanks!

Hi,
You should have a look at using the Update Native Directory Utility, this will clear out any stale users in your OpenLdap.
It should be situated in \Hyperion\common\utilities\SyncOpenLdapUtility
There is a zipped file called UpdateNativeDir.zip
It does have a read me on how to use it but it is pretty simple, on windows it is something like updateNativeDir.bat -cssLocation <location to your>CSS.xml
e.g updateNativeDir.bat -cssLocation C:\Hyperion\deployments\Tomcat5\SharedServices9\config\CSS.xml
You may need to update the bat file to include the correct location to your Java Home, you will get an error message anyway if it is not set correctly when you run the batch file.
It will create a log of all stale users removed.
Good luck.
John

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    OEL version :Linux dev-dt 2.6.32-358.6.2.el6.x86_64 #1 SMP
    Oracle Version :Oracle Enterprise Manager 11g Database Control Release 11.2.0.1.0
    Please suggests..
    Edited by: 975484 on May 21, 2013 6:49 AM
    Edited by: 975484 on May 21, 2013 6:50 AM

    975484 wrote:
    Hi,
    I impdp the few schemas from full dump file of the Production DB to Dev env. i realized after that system password was changed and OEM stop running. when i started the OEM and then try to get the page its shows this error. secondly i am not able to login as system. looks like the password is changed. infact i impdp as system. the account status of system shows open.
    503 Service Unavailable
    Service is not initialized correctly. OMS version 10.2.0.4.2 is not compatible with repository version 10.2.0.4.3.
    OEL version :Linux dev-dt 2.6.32-358.6.2.el6.x86_64 #1 SMP
    Oracle Version :Oracle Enterprise Manager 11g Database Control Release 11.2.0.1.0
    Please suggests..recreate EM repository

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