Using 10.1.3.4 with Office 2010

Our office just switched to Office 2010 while using BI Pub 10.1.3.4. I need to have the menus in Word so I can create .rtf templates, so in Bi Pub I click on 'Template Builder' to download it and I'm getting a strange message. It's saying to close MS Word and download again when I don't even have Word open.
Has anyone else run into this problem?
Thanks!!
Kris

Hi experts
any suggestion on issue?
Regards
shuangfei

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