Using a domain name email address with BT broadban...

Question

We've just moved over to BT broadband after 17 years with Demon. I have three email addresses - [email protected] and name at mydomainname.co.uk etc - which I have now pointed to my new btinternet.com address, but after three days of chasing my own tail none of my email is arriving in my BT mailbox.
Our domain names are hosted by Freeparking. We don't have mailboxes there. The mail has previously been forwarded to our Demon account successfully - different domain names frowarding to different underlying demon addresses.
Freeparking indicates that it takes about ten minutes to propagate the forwarding change, so after three days i think I can say that I've given it every opportunity. I don't think the problem is with Freeparking's forwarding. I think it's with BT.
Now, the thing is, besides my three addresses which are not forwarding successfully, there's another domain name address (belonging to my husband) which IS forwarding successfully from Freeparking to BT, but this just happens to be the address we gave to BT as a contact email prior to the changeover from Demon.
My husband thinks this all may be something to do with grey-listing and that the reason the three domain names are not being accepted at BT is something to do with the fact that the addresses have not been verified as legitimate. Unfortunately it seems that the only way they can be verified as a legitimate address is by receiving and returning a verification mail from BT. Which is where our circular logic finally disappears up its own tail-feathers. We can't receive and respond because BT is not accepting the forwarded mail and we have no other method of accessing it.
Help, please.
It looks like we are losing all mail currently sent to those addresses - some of which may be significant business mail that we can't afford to lose.
I really don't want to have to change all my various email addresses (one personal, one business and one hobby-related) to the new BT one. I have 2400 names in my address book. Changing addresses would just add to the nightmare.
I feel particularly p155ed off because one of the questions I asked before moving to BT was whether BT accepted domain name addresses forwarded from Freeparking and was told that it wlouldn't be a problem.
Just as amatter of note, I did call the BT help centre and was told that since my main BT address was working (i.e. receiving and sending direct emails) they had neither the obligation nor the training to solve the domain name problem. Well done BT.
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Answer 1

birdsedge wrote:
We've just moved over to BT broadband after 17 years with Demon. I have three email addresses - [email protected] and name at mydomainname.co.uk etc - which I have now pointed to my new btinternet.com address, but after three days of chasing my own tail none of my email is arriving in my BT mailbox.
Our domain names are hosted by Freeparking. We don't have mailboxes there. The mail has previously been forwarded to our Demon account successfully - different domain names frowarding to different underlying demon addresses.
Freeparking indicates that it takes about ten minutes to propagate the forwarding change, so after three days i think I can say that I've given it every opportunity. I don't think the problem is with Freeparking's forwarding. I think it's with BT.
Now, the thing is, besides my three addresses which are not forwarding successfully, there's another domain name address (belonging to my husband) which IS forwarding successfully from Freeparking to BT, but this just happens to be the address we gave to BT as a contact email prior to the changeover from Demon.
My husband thinks this all may be something to do with grey-listing and that the reason the three domain names are not being accepted at BT is something to do with the fact that the addresses have not been verified as legitimate. Unfortunately it seems that the only way they can be verified as a legitimate address is by receiving and returning a verification mail from BT. Which is where our circular logic finally disappears up its own tail-feathers. We can't receive and respond because BT is not accepting the forwarded mail and we have no other method of accessing it.
Help, please.
It looks like we are losing all mail currently sent to those addresses - some of which may be significant business mail that we can't afford to lose.
I really don't want to have to change all my various email addresses (one personal, one business and one hobby-related) to the new BT one. I have 2400 names in my address book. Changing addresses would just add to the nightmare.
I feel particularly p155ed off because one of the questions I asked before moving to BT was whether BT accepted domain name addresses forwarded from Freeparking and was told that it wlouldn't be a problem.
Just as amatter of note, I did call the BT help centre and was told that since my main BT address was working (i.e. receiving and sending direct emails) they had neither the obligation nor the training to solve the domain name problem. Well done BT.
Hi. Welcome to the forums.
Address verification is not actually needed with respect to forwarding of emails.
Do you have another email address (e.g. hotmail, gmail etc) that you can forward one of the email addresses to ? This can help check it's workiing, despite the other domain working ok.
Forgive me for asking, but can you check that the email you're forwarding to is correctly spelt with numbers, periods etc in the right place - it is easy to make a mistake!
Have you checked the Spam folder in webmail in case all the emails have ended up there ?
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