Using a hyperlink in an email to reference a particular Change Request

Didn't know if this is possible or not. I am setting up a Change Notification email for Urgent changes so an email goes out to a group of managers that are listed as Approvers. Trying to capture specific information about the Change itself and put it in
an email template is challenging to say the least.
Is there a way to just put a URL that points to the Change Request in the email so when the manager gets it, they just click on the link that will bring them to the actually Change Request in Service Manager? From there, they can view all the details and
even approved it from there. Would be great and save a lot of work....for me....

   It is possible and we did the similar thing and uploaded the solution for the help of all.
https://gallery.technet.microsoft.com/Exchange-Connector-8659edef#content
   You will need to put in details in the email but the approving part can be taken care of.
   You can further customize the solution based on your needs.
Please do rate the solution there if you find it helpful.
Shahid Roofi
While that is a nice feature you developed there, it is not even close to what the OP is asking for.
Cheers,
Anders Spælling
Senior Consultant
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Please remember to 'Propose as answer' if you find a reply helpful

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Creation of Change request with reference to existing change request

Hi
I want to do Creation of Change request with reference to existing change request for MDG-F and MDG c/MDG S Is it possible? If yes, How?

Hi Sanjay,
No , its not out of box functionality in MDG. Reason being, MDG framework provided some standard API's with the help of which we can do our development with ease.
Like Governance API                            : IF_USMD_GOV_API
       Convenience Governance API         :IF_USMD_CONV_SOM_GOV_API
       Change Request API Interface:       IF_USMD_CREQUEST_API
With the help of which you can play around with your data in MDG with the pre-defined methods of it.
Best Regards,
Kaustubh

Iphone used to connect to internet site when email had reference to the site and I requested it. iphone stopped doing this. How do I get it to resume doing it?

iPhone 4 used to connect to internet site when email had reference to the site and I requested it. iPhone stopped doing this. How do I get it to resume doing it?

Have you tried restarting or resetting your iPhone?
Restart: Press On/Off button until the Slide to Power Off slider appears, select Slide to Power Off and, after It shuts down, press the On/Off button until the Apple logo appears.
Reset: Press the Home and On/Off buttons at the same time and hold them until the Apple logo appears (about 10-15 seconds). No data will be lost.

Using html in a workflow email

Hi.
Does anyone know if there's a way to use html in a workflow email so the the html tags are rendered and not displayed literally? I'm trying to include an a href tag so that the email just displays the hyperlink in the email and not the big long ugly url that I'm referencing. I thought maybe there was a function that would allow the html to "execute" but I cannot seem to find one.
Thanks for any help you can offer!
Pam

Hi Taier,
For this issue, I recommend to verify the things below for troubleshooting this issue:
What are the OS used in your phone and tablet? Does this issue occur with all the phones or tablets? I recommend to check the email with another phone or tablets to narrow doen the issue scope.
What email client is used in your phone?
What HTML tags did you used in your email template?
Here is a link about some reasons about blank email in mobile for your reference:
http://www.emailonacid.com/blog/details/C13/5_reasons_why_the_mobile_version_of_your_email_might_not_be_displaying
Best regards.
Thanks
TechNet Community Support
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
[email protected]

Is a Windows registry error responsible for Firefox opening two browser windows whenever I use a hyperlink from a Word file?

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This problem is similar but NOT identical to one in MozillaZine headed "Windows error opening internet shortcut or local HTML file - Firefox". But none of the solutions in that article work for my problem: I've disabled all extensions but that hasn't helped. I've tried editing file types so that the DDE is removed (I'm not a teccie so have no idea what that means), but after following the instructions to the letter it doesn't seem to remove the DDE. Also I read that removing the DDE is not a good idea for people like me who need to open numerous firefox browser windows at one time. Furthermore, the MozzilaZine article refers only to problems opening a URL link in a MS Outlook email when Firefox is NOT running. My problem concerns the opening of URL links in MS Word when Firefox IS running!
I've run countless different virus programmes, rootkit checkers etc but they all come up blank. However, I did come across guidance on this website: http://antivirus.about.com/od/windowsbasics/a/shellopen.htm which suggests that something may have altered the shell open command for two registry keys used by Firefox.
# HKEY_CLASSES_ROOT\htafile\shell\open\command
# HKEY_CLASSES_ROOT\htfile\shell\open\command
The default value for each of these should be "%1" %*. But on my user, the default value reads:
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(for htfile) c:\programfiles\windowsNT\hypertrm.exe"%1
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Can anyone sort this for me please? Bear in mind I'm not a teccie!

Do a malware check with a few malware scan programs. 
You need to use all programs because each detects different malware. 
Make sure that you update each program to get the latest version of the database.
*http://www.malwarebytes.org/mbam.php - Malwarebytes' Anti-Malware
*http://www.superantispyware.com/ - SuperAntispyware
*http://www.safer-networking.org/en/index.html - Spybot Search & Destroy
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How can i create a hyperlink to individual emails?

I would like to be able to create a hyperlink to click through to individualk emails. I plan on creating a simple database in Excel and would like to be able to instantly access individual emails. I have done this in the past with files stored on my harddrive. It's a really useful way of managing thousands of emails.
Thanks!
Nick

thanks 'a brody' - i have found MailTags as a 3rd part app which may do the trick. in the past i have resorted to saving pdf print outs of mails to a hard drive and then using a hyperlink to the file. it just doesn't seem very elegant (this solution can be useful where i then share the database with colleagues using the same networked drive).
i can't imagine i'm the only person trying to categorise and track leads - perhaps i need to bite the bullet and source a really good CRM app?

From knowledge Art to email error Reference Link not created

Just upgraded to Solman 7.1 SP10
When I have created a knowledge article I use "MORE - > Create follow up", select email to send the knowledge article to a user, then I get this message : "Reference Link not created as this Object Reference is not customized"
if I use and incident and I use "Create follow up", select email, I do not get this message and you can see a reference document is pulling through
What customising need to be done to get rid of the message "Reference Link not created as this Object Reference is not customized"
Any help will be appreciated
Regards
johan

Hi,
The message "Reference Link not created as this Object Reference is not
customized" is an information message. This is normal
since the reference field in activities will only contain crm
documents as objects references.
Regards,
Aidan

Firefox not inserting proper hyperlinks in Yahoo email. What to do?

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Each webmail has their own way of inserting hyperlinks: To make a URL into a link in Yahoo mail, you can use the insert link button.

Recently I have been unable to access hyperlinks from my email account. How can I fix this?

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Creatimg hyperlink within an email

How do you turn a site address into a hyperlink in an email?
Power PC G4(3.3) Mac OS X (10.3.9)

Yet hyperlinks sent to my parents' computers (Windows XP using Thunderbird) don't automatically work as hyperlinks. Yes it has the "http://" before it, and I've tried tinyurl in case the URL was split, but no luck. Yet it DOES work if I reply to that same message; somehow the quoting process enables Thunderbird to see it as a genuine hyperlink that is clickable.
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Messaging Server: Using UBE feature to filter email bodies or enclosures

Using the UBE feature in Messaging Server to filter email bodies or enclosures

Messaging Server has a feature for filtering unsolicted bulk email(UBE) based
on the envelope information (e.g., the sender's host name ). When the
Parse Headers option is enabled,
filtering by header information (e.g., the subject line of the email) is
performed as well.

The UBE feature is a plug-in that is designed to work with structured header
lines. However, the application of this feature to email bodies is limited.
To filter email bodies, the RUN
action can be used to send a selected
email to an external program, such as VirusScan.exe
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RUN action, see the Netscape
Messaging Server 3.5 Administrator's Guide at 

http://docs.iplanet.com/docs/manuals/messaging/nms35/ag/ch5.htm#actions
RUN 

Argument: 
A command line to execute.

Description: 
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program. The program must be in the postoffice (spool) directory for security
reasons. After executing the program, the UBE filter pipes the header and the
body of the email to the program for processing. In addition, you can use the
special field name $& in
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Subject "May contain a virus" RUN "VirusScan.exe"
$& "1" REJECT "This had a virus"

If there is an email with the subject line "May contain a virus," the filter
will run the virus program VirusScan.exe
and send the entire email to this
program. If the return value from the virus program is "1," then the filter
will reject the email with the reason "This had a virus
Several customers have reported problems with the UBE feature failing to
filter emails using the Content-Type
or Content-Disposition
lines. The reason why the UBE feature
fails with these lines is because they are header style lines that appear in
the email bodies as part of the MIME formatted body. The UBE feature does not
filter emails using these header lines, as it checks only the envelope and
header fields. To target the Content-Type
or Content-Disposition
lines, use the RUN
action with a reference to an
external program. The following lines are examples of header style lines that
can be targetted with a RUN
UBE command: 

Content-Type: application/octet-stream;^M
name="LOVE-LETTER-FOR-YOU.TXT.vbs"^M
Content-Transfer-Encoding: quoted-printable^M
Content-Disposition: attachment;^M
filename="LOVE-LETTER-FOR-YOU.TXT.vbs"^M

Please note: 

Messaging Server 4.0 does not support the RUN
action in the implementation of
the UBE feature. This change is also documented in the release notes for all
subsequent releases of Messaging Server.

For more information on using UBE filters, please see technote 20000506-1,
"I Love You" Virus, article 4355.

RUN is also not available in NMS 4.15 or any NMS 4.x version.
You can however integrate a virus scanner into iMS 5.1 via the conversion channel.
If upgrading is not an option you should consider using a virus scanner that masquerades as a smtp server and forwards scanned messages to the real server.
-Chris

I have a used Iphone with someone elses email on it for itunes, how do i remove it and put my account there

I have a used Iphone with someone elses email on it for itunes, how do i remove it and put my account there
It is an Iphone 4

If you go to settings- store - click on the ID and sign out. Then you can put in your apple id.

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>
I Want to learn how to send email . Could you please
tell me how to send email. and also give me some
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Using a hyperlink in an email to reference a particular Change Request

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