Using Acrobat XI MAC, unable to create Word file from PDF. Tried a simple PDF as well as a complex file. Neither can be created.

Using Acrobat XI mac. Why can I not create a Word file from a PDF? Tried some remedies offered online, i.e. convert to PDF X4:2008 then try to convert to the Word file. No go. Advise.

Hello,
I have tried 3 PDFs: one with only text - created in Illustrator(CS5) and saved as a PDF default, and the second which was a complex form of text and scanned images created in QuarkXpress and saved as a PDF for print purposes. The third file was a simple PDF offered online to solve problem.
Each attempt was to create a Word file. Each received the same error message: Save as failed to process this document. No file was created.
Thank you in advance.

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