Using Adobe Photoshop Elements 13 organizer to download pictures from camera

I have a Canon Rebel XT EOS 350D.  I am unable to get photos from the camera.  "No device found." According to my research on Adobe website this camera is supported.  What do I need to do?

You import the photos into the Organizer by using File...Get Photos and Videos...From Files and Folders (Ctrl+Shift+G).
Ken

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