Using Adobe Reader for PDF Files

I am having a heck of a problem using Adobe Reader to open PDF files.
Work very well until last week when I downloaded the upgrade for the program. I had been using Adobe5 (6), upgraded to Adobe Reader 9. Now, I can not open a pdf file that is sent to me. Nor, can I save a file into the PDF format.
I have done the pass word, permission thing, have removed the Adobe 9 from the hard drive and than reloaded it.
Still have the same problems.
Does anyone have any suggestions that they would be willing to provide that might get me back into business?

Well up front I would like to thank all of you that responded, and tell you that I am sorry that I have not posted back. But, I have been trying to incorporate and to ensure that I have been following the suggestions that you have provided.
Let me provide a bit more of information:
I am trying to safe a chart from the Reunion Family program, which I have been using for a few years.
I did save one Descendant chart and was able to send it to a group of the family as a PDF file. This was using adobe 5. After I sent that chart, I upgraded the adobe 5 software to adobe reader 9. Since the upgrade I have not been able to save a chart in the Graphic File.pdf. The file saves but when I open the file it is a one page blank document. However, I can go into preferences and by changing the view size, it will show the entire document (sometimes). I tried to save that document and send it, but the people who receive it stated that it comes as a blank page. I also, saved the file as a JPEG and sent it, but the people stated that it comes as a very narrow column, unreadable, and can not be open.
I have went back and removed the installed upgrade and started from scratch, I am using the correct software package, and after uploading it, I do run the permissions program.
So, once again I am trying to obtain some knowledge on how to safe the descendant file as a PDF file and send it by e mail.
It is driving me crazy-and once again proves that the machine is much smarter than I.
Any help would be appreciated.

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    Well up front I would like to thank all of you that responded, and tell you that I am sorry that I have not posted back. But, I have been trying to incorporate and to ensure that I have been following the suggestions that you have provided.
    Let me provide a bit more of information:
    I am trying to safe a chart from the Reunion Family program, which I have been using for a few years.
    I did save one Descendant chart and was able to send it to a group of the family as a PDF file. This was using adobe 5. After I sent that chart, I upgraded the adobe 5 software to adobe reader 9. Since the upgrade I have not been able to save a chart in the Graphic File.pdf. The file saves but when I open the file it is a one page blank document. However, I can go into preferences and by changing the view size, it will show the entire document (sometimes). I tried to save that document and send it, but the people who receive it stated that it comes as a blank page. I also, saved the file as a JPEG and sent it, but the people stated that it comes as a very narrow column, unreadable, and can not be open.
    I have went back and removed the installed upgrade and started from scratch, I am using the correct software package, and after uploading it, I do run the permissions program.
    So, once again I am trying to obtain some knowledge on how to safe the descendant file as a PDF file and send it by e mail.
    It is driving me crazy-and once again proves that the machine is much smarter than I.
    Any help would be appreciated.

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