Using Adobe XI, when trying to open PDF I get a blank page with small "x." How can I open the docume

Ocassionally I will try to open a PDF. The document is not viewable. I can only see a white page with a small black "x" in the top portion of the page. I have a "repair" in adobe. I have the latest version Adobe XI. Any suggestions on what I can do? I need access to the documents asap.
Thanks!

That sounds like you are trying to access an online document using IE10 or IE11 on 64-bit Windows 7 or 8.  See http://support.microsoft.com/kb/2716529

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