Using an Internatio​nal Credit Card.

I am trying to place an order from my account using my father's foreign card. I followed all instructions and used the TX address in the billing address. My order went through then got cancelled. What did I do wrong? I've been trying all day. Trying to get this item at sale price. I called BestBuy for help and they said I can't purchase that item via phone.

Hello Moore360-
I am sorry to read that your international purchase was not successfully, therefore not allowing you to take advantage of the deal you were looking for.
Using the email address you used to register onto the forum, I was able to locate the order. It was canceled and it cannot be reinstated. What went wrong? I am not able to give you much information as the order is under your father’s name and Best Buy privacy policy does not allow me to provide much information.
I do like for you to pay attention to Best Buy international ordering policy, it states that Best Buy does not ship internationally and all orders should be for US store pick up or ship to a US mailing address.  I hope this information can help your future purchases successful.
Thank you for your time,
Karina|Social Media Specialist | Best Buy® Corporate
 Private Message

Similar Messages

  • Payment with Internatio​nal Credit Card.

    Hello and i have a bit of an issue here.
    Recently on January 27th i made a purchase on the Best Buy website for a New Nintendo 3ds XL. Because im buying it outside of the U.S. with a credit card from my country i followed the steps provided at this link.
    http://www.bestbuy.com/site/Global-Promotions/Inte​rnational+Orders/pcmcat176600050000.c?id=pcmcat176​...
    I put on the billing address for my credit card the following:
    10780 Kempwood Dr.
    Houston, TX 77043
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    The transaction was completed but then i received an email stating that my order was cancelled as it shows here:
    YOUR ITEM HAS BEEN CANCELED
    1/27/2015
    Order Number: {removed per forum guidelines}
    Hello Juan,
    We're sorry, but an item on your order placed on January 27, 2015 has been canceled because we were unable to verify your information.
    Be assured that if you paid by credit card, it has not been charged, and any other method of payment has been credited. If you used a Gift Card for this order and no longer have it, please call the number below and we'll send you a replacement.
    If you used reward certificates, points will be reissued to your My Best Buy™ (Reward Zone®) account within 3-5 days.
    Please note that this cancellation might affect your order's free shipping eligibility, bundle pricing, or gift-with-purchase eligibility.
    If you have any questions about this cancellation, please call us at
    1-888-BEST BUY (1-888-237-8289). If possible, please have your order number handy.
    Once again, we're sorry for this inconvenience.
    Sincerely,
    Karalyn Sartor
    Vice President Customer Care
    I then checked the balance of my credit card and it shows that i did get charged for the purchase. I then asked my Bank about it and they confirmed that indeed there was a transaction for $216 and that the money was already sent.
    My Bank told me to contact you to try to solve this issue as they did in fact send you guys the money but the email you sent me where you state that if i paid by credit card i was not going to be charged says something different.
    Hopefully you guys can help me with this.
    Thanks.

    Hello JuanBetancourt,
    Thank you for visiting the forum. It sounds like you placed an international order following the steps outlined on our international ordering page correctly, and I'm sorry to hear it was cancelled. I can definitely understand your concern that the funds have not be returned to your account once it was cancelled. 
    When you place an BestBuy.com order, a pre-authorization is placed on your account (it could also be viewed as a hold for the amount of the order), and once the order has shipped the credit card will be charged. If the order is cancelled, then the pre-authorization will be released, and you should see the funds back on your account shortly after. Please note, due to the currency exchange for international credit cards, it might take a little longer for the credit to reflect on your account. But if you do not see the credit within 7 - 10 business days, please contact your financial institution so they can contact us via the appropriate channels for further investigation. 
    I hope this information is helpful, and please do not hesitate to let me know if you have any other questions or concerns. 
    Sincerely, 
    Maria|Social Media Specialist | Best Buy® Corporate
     Private Message

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