Using Apple Configurator 1.7.1 and lock screen picture

Apple Configurator 1.7.1 will no longer allow us to update or change the picture that will be push to the device for the lock screen within the application. Has anyone else seen this issue?

I'm glad to hear that I'm not the only one with this problem. Whether doing the prepare or refresh process the problem happened to several, but not all iPads in the Bretford cart. Most recently with Yosemite and Configurator 1.7 I was a refresh to update to iOS 8.1. Many of them were successful. Some stalled and only completed updating if I exited Configurator and re-opened it. The last group failed and went into Recovery Mode, requiring me to restore each one in iTunes. Each restored iPad was then put back in the cart and refreshed, which installed the iOS all over again even though iTunes had just installed it during the recovery. At least it didn't stall the second time around with the recovered iPads but it was a very time-consuming process to get all 30 iPads updated.

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Not able to change account picture and lock screen picture in windows 8.1

i can't change my account picture and lock screen picture because i cant browse it when i click the browse button nothing happens it just blink that's all.. please help me....

Hi,
You can try the fix it here:
[Fix] Can’t Change Lock Screen Background Image and User Account Picture in Windows 8
http://www.askvg.com/fix-cant-change-lock-screen-background-and-user-account-picture-in-windows-8/
This response contains a reference to a third party World Wide Web site. Microsoft is providing this information as a convenience to you. Microsoft does not control these sites and has not tested any software or information found on these sites; therefore,
Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. There are inherent dangers in the use of any software found on the Internet, and Microsoft cautions you to make sure that you
completely understand the risk before retrieving any software from the Internet.
Hope this could be helpful.
Kate Li
TechNet Community Support

Opening Smart Cover and lock screen picture

I Would like to the see the beautiful lock screen picture when opening the Smart Cover (not Apple branded) and then swipe and see the input numbers option or just press Apple's Touch ID. Is it possible? Thanks ;-)

Nope. Closing the Smart Cover puts the iPad to sleep and opening it wakes the iPad again. If you have a passcode set to lock at some specific interval and that interval ends while the iPad is sleeping it will, upon opening the Smart Cover present the number pad to unlock the iPad.

How can I distribute the free version of Numbers, Keynote, and Pages using Apple Configurator

I am trying to use Apple Configurator to mamnge a set of classroom iPads. I have figured out how to purchase apps via the VPP account and distribute them, but I can't figure out how to distribute the free versions of Pages, Numbers, and Keynote. When I try downloading these apps on the Mac running Configurator, they show up as a paid version. Currently, I have to disable the option in Configurator that removes non-mamanged apps and then install the apps manually on each iPad. Does anyone have a better option than this. My hope was to be able to completely manage the iPads by simply pugging them into the Mac.

The apps is not only for iPhone 5c and 5s. its for all apple products that are purchased with iOS 7. I don't believe if you already have the product then update it to iOS 7 that the apps will be free. I believe that you have to purchase the product on or after the 18th since iOS 7 will already be on the products.
Edit...All compatible iOS 7 products activated on or after September 1st, 2013 will recieve the iWork apps for free. So yes he/she will recieve the apps

HT5188 I am using Apple Configurator and would like to put iMovie on our 30 iPads--need redemption codes?

I am finally sucessfully using Apple Configurator. Our teachers would like to have iMovie on the iPads In order to use Apple Configurator I need to have redemption codes. I am at a loss as to how to get these codes. Any suggestions.

You would be wanting VPP codes (volume purchasing plan).Here is where you want to go: http://www.apple.com/education/it/vpp/
Enroll and setup which app or apps you want. After purchasing, apple will send you a vpp spreadsheet that you import into configurator. The guide at the site listed above will help.

I manage 60 ipads for a school using Apple Configurator. Need to update to iOS7 and AC1.4.3...Is it best to use Mountain Lion or Mavericks, as I also need to update from Lion 10.7 for the new AC and iOS to work properly.

I manage 60 ipads for a school using Apple Configurator. Need to update my devices to iOS7 and Apple Configurator to 1.4.3...Is it best to use Mountain Lion or Mavericks, as I also need to update from Lion 10.7 for the new Apple Configurator and iOS7 to work properly.

I always run a Time Machine backup before updating anything and recommend you run a backup as well. Paid apps should migrate over without any problem. If you have problems with VPP codes not transfering over properly, you can talk to your Apple SE or contact VPP for Education support and they can help you. While I haven't experienced any problems with updating, its never a guarantee that others will have the same experience.
Good luck!
~Joe

Is it possible to hide "Erase All Content and Settings" using Apple Configurator?

How we can hide "Erase All Content and Settings" button from iPod devices using Apple Configurator? we have purchased these devices under enterprise deployment.

not at all. for the moment we handle this problem by writing an image everytime we (think we) have to update the itunes u content. an update becomes necessary when users give us the iPad back and we recognize that there is good new stuff on it or whenever colleagues tell us to do so.
With a new rollout of this image we offer new itunes u content on our iPads.

Using apple configurator and VPP purchases,

Can you purchase 20+ apps on computer using apple configurator, but use only 10 with this group and use the rest on another computer running the configurator? I assume you would have to download again, but unclear if you can after using with config app.

Yes, there are two ways to do this.
1) just download the same spreadsheet into Configurator on two different Macs. They can have the same Apple ID or different Apple IDs. As each one installs apps, it tries the redemption codes in the list and skips over ones that have already been used.
2) Make a copy of the spreadsheet, open both in Numbers or Excel, and delete the first ten codes in one and the second ten codes in the other. Then import each into each copy of Configurator.
Remember that you'll need to use one redemption code to buy the app in iTunes for each AppleID you use, on top of the codes you need for installing the apps on devices.

I'm trying to prepare some new iPads using Apple Configurator and the download of IOS8 failed. The error in Apple Configurator is "Unable to download iOS 8.0. The firmware image was corrupted. Please retry the operation."

I'm trying to prepare some new iPads using Apple Configurator and the download of IOS8 failed.
The error in Apple Configurator is "Unable to download iOS 8.0. The firmware image was corrupted. Please retry the operation."
Is there a way to get the Apple Configurator to try to re-download iOS 8?

Apple Support had me delete the image file from the following location:
~/Library/Containers/com.apple.configurator/Data/Library/Caches/com.apple.confi gurator/firmware/
The file name was iPad3,4_8.0_12A365_Restore.ipsw
I deleted this file and ran the prepare again and it download the iOS 8 ok and successfully prepared the iPad.

HT5927 Using apple configurator with supervised devises, enabling iCloud/ find my iOS device (after being supervised), backing up that supervised / find my iPhone enabled image, --issue; unable to apply back up to any iOS device (including the orign. devi

Senario:
Need to manage 500 Enterprise iPads
Requirements;
1) Trackable via Find my iOS device (we have 500 iPads and with the 100 device limit per iCloud account for Find my iOS device limit we have 5+ iCloud accounts).
2) Individually named iPads for locating and sending commands to wipe, lost mode, etc.. on map per Find my iOS device (we uniquely name them in Apple Configurator either by using the "sequensetially numbering feature", or by creating individual back ups (yes, 450) with the name specified in the image).
3) Find my iOS device feature enabled in base Prepared or Supervised image (using one of our 5+ iCloud accounts) (image can be created during prepared stage, or in supervised stage) - tried both and have the same issue - which I am getting to...
4) VPP codes for paid apps (all VPP codes purchased with generic account which is the Apple Admin account for VPP purchases). Apple Configurator is set up under a different/ unique Apple account (i.e. not VPP admin account) and not logged into iTunes for any purchases/ services).
Issue: Can not do any following senarios;
A)
1) configure master iOS 7 iPad with iCloud account with Find my iOS feature enabled in Prepare stage (added during preparing stage)
2) configure master iOS 7 iPad with iCloud account with Find my iOS feature enabled in Supervised stage (added after supervising, and then backing up that supervised and iOS Find my iOS device enabled)
B) 1) Apply master image to any Supervised iPad (under senario step A) or senario step B)), including the (Supervised or/ Prepared iPad that was used to create the maset iOS 7 image
Result = fail with Apple generic code "4" ; This is obviously due to Find my iOS device feature enabled during image capture.
According to Apple (see Apple Config. Help) the 'Activation lock' (new feature in iOS 7) will not be enabled on a supervised device when an iCloud account with "Find my iDevice" is enabled. Their "help files" seem to imply after the device is Supervised, and a person (presumably and end user) adds thier own iCloud account with Find my iOS device enabled the activation lock is not enabled and erasing/ reconfiguring with Apple Configurator will not cause reimaging probhlems such as requiring the end user's credentials to reconfigure the device using Apple Configurator (i.e. you won't need the end user's credentials).
Needed: To be able to configure Supervised iPads with iCloud account (Enterprised owned iCloud account) configured on the basse image, which has Find my iOS device enabled, and to be able to apply that base image to all Enterprise iPads without generic apple error code 4 issue.

Hi all
I am trying to replicate these steps in my environment but I am having trouble getting an iCloud backup restored to a supervised device. Can someone clarify the steps? The parts I am unsure on are:
1) Do you Prepare in Configurator with all the institution owned apps? Or do you install them after restoring the iCloud backup?
2) After entering the personal AppleID to restore the iCloud backup, the setup wizard prompts for the Institution/Configurator AppleID, there is an option to 'Skip Now'. Do you enter in the password for the institution account? or do you skip that step?
3) What exactly is on the screen in the 'mini setup assistant' after the restore when you Refresh with Configurator?
Any help would be greatly appreciated!

Software deployment using Apple Configurator

Hello,
We are going to be deploying MacBook Air computers to our teachers and I was wondering whether anyone has used Apple Configurator to manage and supervise sofware deployment. I have searched these forums and I've seen a few tutorials that show AC managing mobile devices. I do intend using AC to manage our iPads (used by some of our teachers). We are primarily a Windows environment, however, this year, some of our teachers have opted for Macs and I'm trying to find the most efficient way to manage all these devices. Any advice or suggestions would be most helpful.
Thanks,
CAS

Yes, an MDM is your best bet. If you aren't currently using an MDM and want to try one out, there is a free MDM solution by Meraki called Systems Manager. http://www.meraki.com/products/systems-manager/ . They have a location feature that might help you. The MDM can also allow you to lock the screen or do a remote wipe to keep the thief from accessing the data on the iPad.
You can also have your users sign up with the Find My iPad app http://www.apple.com/ipad/find-my-ipad.html to help locate a stolen iPad.
As ryanm512 said, if you Supervise your iPads in Apple Configurator the iPads can only be unsupervised using the computer that Supervised them.
However, everything is out the window if the thief resets the iPad when its not connected to a network. Once wiped clean, the MDM and Find My iPad won't work.
Here are some links I found on another post that may be helpful:
How to Track and Report Stolen iPad
http://www.ipadastic.com/tutorials/how-to-track-and-report-stolen-ipad
Reporting a lost or stolen Apple product
http://support.apple.com/kb/ht2526
Report Stolen iPad Tips and iPad Theft Prevention
http://www.stolen-property.com/report-stolen-ipad.php
How to recover a lost or stolen iPad
http://ipadhelp.com/ipad-help/how-to-recover-a-lost-or-stolen-ipad/
How to Find a Stolen iPad
http://www.ehow.com/how_7586429_stolen-ipad.html
Apple Product Lost or Stolen
http://sites.google.com/site/appleclubfhs/support/advice-and-articles/lost-or-st olen
Oops! iForgot My New iPad On the Plane; Now What?
http://online.wsj.com/article/SB10001424052702303459004577362194012634000.html
If you don't know your lost/stolen iPad's serial number, use the instructions below. The S/N is also on the iPad's box.
How to Find Your iPad Serial Number
http://www.ipadastic.com/tutorials/how-to-find-your-ipad-serial-number
Hope this helps!
~Joe

I work for the Los Angeles Unified School District. I am looking for a way to remove or hide access to the settings on iPads using Apple Configurator (V1.7.1). Can anyone assist?

I work for the Los Angeles Unified School District. I am looking for a way to remove or hide access to the settings on iPads using Apple Configurator (V1.7.1). Can anyone assist?

A similar question came up yesterday. One of the responders posted this:
Consider DEP, Device Enrollment Program. This will establish the company as the owner of the device. It will lock an MDM to the divice which in turn will lock profiles to the device.
Quick overview of zero-touch MDM enrollment, DEP
http://www.apple.com/education/it/dep/
"This document offers guidance on some important considerations for getting the most out of your iOS deployment." Covers: Prepare your infrastructure. Set up devices. Configure and manage devices. Deploy apps and content. Plan for support.
https://www.apple.com/ipad/business/docs/iOS_Enterprise_Deployment_Overview_EN_F eb14.pdf
[DocumentBodyEnd:d1616e95-b4ff-4e33-bf0b-3835cf3236c0]

Trouble using apple configurator

I have been trying to setup 20 iPads using Apple configurator for the last couple of days. I purchased all of my codes for each of the apps I want to install on the iPads. I have everything setup, but for some reason whenever I try to put the apps on the iPads using the codes through Apple configurator, I get an error saying that the code could not be redeemed and that I need to put my Apple ID and password in. I have authorized the computer with itunes and have done everything that I can think of, but I continue to get the same error. I am clearly missing something and any help would be greatly appreciated.

Restarting Apple Configurator and/or redownloading and reimporting the VPP codes will often cure this issue.
You should receive a pop up prompt, within Apple Configurator, asking you to sign in with your Apple ID* when trying to deploy apps that are using VPP codes to any iPads. Sometimes this prompt doesn't appear but disconnecting all the iPads and restarting Apple Configurator normally cures it.
*This should be the Apple ID you used to download the app within iTunes before you imported the app into Apple Configurator - not the VPP account used to purchase the VPP codes.

HT2500 Can I use Apple Mail on my ipad and on a pc using safari browser

Can I use Apple Mail on my ipad and on a pc using safari browser

You would configure the iPad to connect to your email provider's IMAP servers. How that's done is specific to whatever mail provider you use. If it's one of the major email services like AOL, Hotmail or Yahoo, then you should be able to just create a new mail account on the iPad and follow the instructions you see on the iPad. If your email is not listed, then you'll need to contact your mail provider so you can know what to enter for the server name, etc.

I am trying to use apple configurator with ipads. I have been successful with all our ipads but 1. It will not allow me to add apps. The error I get is that it is refreshed but with errors e

I am trying to use apple configurator with ipads. I have been successful with preparing and supervising all ipads but one. When preparing it in configurator, I receive an error that it is refreshed but with an error. Under supervise, I am not able to add apps. I have erased all content to start over but this does not work either

Are you trying to restore a backup, or just sync some apps? Do you have profiles installed on the device?
Have you plugged the ipad into iTunes, and did a fresh install? I'm assuming the device went through the prepare setup properly. You many have to unsupervise it first, then plug it into iTunes to wipe it completely.
I'd then do each step seperately. Prepare it, then install 1 app, if that works, try another app, then maybe a profile.

Using Apple Configurator 1.7.1 and lock screen picture

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